Maintaining an H relationship

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#3,095
Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
  • Like
  • Love
Reactions: nikotama, Etriers and S62708
#5,611
880 said:
At a major flagship, late in the day, there were no RTW pieces in my size. First thing the next morning, some suddenly appeared. The SA had to go physically hunt them down (it wasn’t readily apparent on their electronic systems)

its Hermes. Who knows lol
Click to expand...
I did get the visual impression that perhaps the items were hanging out in someone else’s dressing room or behind a trunk or under a table in the storage attic lol… but the implication was, pls give us some time to dig stuff up for you — like a treasure hunt :) but the stuff is there.
@n1a, if your SA can source QB, maybe there is just a COVID supply chain delay on some items ? I’ve had to wait really long times for espresso cups or Crystal or things too
 
Last edited:
  • Like
Reactions: n1a
#5,612
periogirl28 said:
It is really difficult to explain how stock can miraculously appear but early on when I started going to Paris regularly I didn't think to ask for items in advance. At one visit I met my SA and asked only for a very specific bag, Argile B30 GHW, in the morning and he said to me to please come back after lunch and we meet again. And he had that exact bag waiting. I do not know if it was expected to arrive from the ateliers, or it was on hold for someone who decided against it. My RTW SA at FSH is also able to find all the RTW I request in my size with some prior notice. So they do have a range of inventory to pull and transfer. All my requests are now emailed when I arrange appointments and that gives them time to prepare instead of scrambling during my time in Paris. I think this really reduces the time I take with my SAs and allows them to see their other clients without them waiting too much.
Click to expand...
How often do you go to Paris store, if you dont mind i asked? Since sometimes when i shopped long distance my SA usually said the items have to be released for first come firsr serve and he or she can’t hold or prepare item in advance. I wonder if it is because i dont go often enough? Thank you
 
#5,613
Poohbear18 said:
How often do you go to Paris store, if you dont mind i asked? Since sometimes when i shopped long distance my SA usually said the items have to be released for first come firsr serve and he or she can’t hold or prepare item in advance. I wonder if it is because i dont go often enough? Thank you
Click to expand...
Prepandemic, minimum 4 times a year, as I lived in the EU and Paris was just a few hours drive away. I only stopped because of Covid, my last visit was December 2019 and I have not gone back yet. I don’t ask them to hold items for long, I just send my list a week or so before I plan to visit. For bags I give my wishlist far in advance, only when my SAs ask me via email.
 
  • Insightful
  • Like
Reactions: Poohbear18 and 880
#5,614
periogirl28 said:
Prepandemic, minimum 4 times a year, as I lived in the EU and Paris was just a few hours drive away. I only stopped because of Covid, my last visit was December 2019 and I have not gone back yet. I don’t ask them to hold items for long, I just send my list a week or so before I plan to visit. For bags I give my wishlist far in advance, only when my SAs ask me via email.
Click to expand...
This is so helpful! Thank you!
 
#5,615
Just sharing, today I followed up with my SA in a piece of 5 figure-sum fine jewellery I paid 100% for 11 months ago. I’m sure it is not a big sum by any means. However, it can’t be considered lose change either.

It has not yet arrived. Was told her other client waited more than a year for another piece of jewelry, recently arrived. So, I should expect delivery to be more than 12 months if I was given a timeframe of 8 to 12 months. *roll eyes*

I thought the decent thing for any merchant to do is to refund the customer since there is no definitive timeline given to deliver the order. But apparently this is not how Hermes works.

Just sharing so that all may be aware.
 
  • Wow
  • Like
Reactions: chinamom, JJJ., GreenBagsOnly and 9 others
#5,616
In regards to stock magically/selectively appearing, here's my experience:

Years ago I was looking for a bag (not a qb, or anything particularly 'in demand') in a particular color range, and texted my SA (#1) asking about it. I ended up popping by the boutique before hearing back and another SA (#2, whom I know) was chatting with me, so I mentioned what I was looking for.

SA #2 goes to the stock room, comes back and informs me she didn't see anything. At that moment, SA #1 breezes in, "hi! I got your message, I have something for you, hold on." She returns with precisely what I'm looking for, while SA #2 genuinely says "I......didn't even know that was back there."

With Hermes, my answer is always..who knows?
 
  • Like
  • Wow
  • Angry
Reactions: chinamom, cmadtmifyb0623, Beachbunny_chanel and 7 others
#5,617
Yeah, sometimes when they tell you "there is no X item" it means there is no X item that they can currently sell to you even though it is in the store / coming to the store. This could mean that the item is held / marked by another SA for their client (in which case they may be able to sell to you once the other SA releases it when their client passes), or maybe it needs to be approved by the SM before sale (in which case they may then go ask the SM and get it approved for you). Of course no guarantee that this is definitely the case (they could genuinely not have it for example) and I can understand why some SAs don't say directly "we have it but can't give it to you sorry" and prefer to just say "we don't have it sorry". At the end of the day we don't know for sure what situation it is, as it tends to be with Hermes! :lol:

By the way there can be rules/limits on how much an SA can hold an item (both how long they can hold it and how many items they can hold) but they can work around those limits (like unofficially...I've seen items held for client A under client B's name, for example...so maybe bending the rules a little for their favorite clients). Of course I'm sure such limits and rules vary a lot depending on where you are / how a particular store works.
 
  • Like
  • Insightful
Reactions: teddysg, periogirl28, 880 and 1 other person
#5,618
Justlikewhatilike said:
Just sharing, today I followed up with my SA in a piece of 5 figure-sum fine jewellery I paid 100% for 11 months ago. I’m sure it is not a big sum by any means. However, it can’t be considered lose change either.

It has not yet arrived. Was told her other client waited more than a year for another piece of jewelry, recently arrived. So, I should expect delivery to be more than 12 months if I was given a timeframe of 8 to 12 months. *roll eyes*

I thought the decent thing for any merchant to do is to refund the customer since there is no definitive timeline given to deliver the order. But apparently this is not how Hermes works.

Just sharing so that all may be aware.
Click to expand...
Yeah, I am on the same boat. Ordered something February of 2020 and no news. Nothing. I think for a large brand like that this type of behavior is kinda lame, honestly. I was told that if I put in a custom order with Paris, it would take up to 8 months to receive it. Covid hits … okay, I get there might be delays. But for heaven’s sake, say something, give a status update, anything!! I have all this money “stuck,” paid in full and I don’t hear a peep??? Never again. Disappointed, to say the least
 
  • Like
Reactions: GreenBagsOnly, cmadtmifyb0623, faab89 and 3 others
#5,619
RitaLA said:
Yeah, I am on the same boat. Ordered something February of 2020 and no news. Nothing. I think for a large brand like that this type of behavior is kinda lame, honestly. I was told that if I put in a custom order with Paris, it would take up to 8 months to receive it. Covid hits … okay, I get there might be delays. But for heaven’s sake, say something, give a status update, anything!! I have all this money “stuck,” paid in full and I don’t hear a peep??? Never again. Disappointed, to say the least
Click to expand...
The worst thing is in the same city, another customer got the same item as me recently and waited only for 2 weeks last Christmas.

You would think any decent merchant would fulfill paid orders first, if not globally, at least in the same country.
 
  • Like
Reactions: RitaLA
#5,620
Justlikewhatilike said:
The worst thing is in the same city, another customer got the same item as me recently and waited only for 2 weeks last Christmas.

You would think any decent merchant would fulfill paid orders first, if not globally, at least in the same country.
Click to expand...
Is it the same store? If not, It could be that person got lucky and that was an item previously ordered by the store a while ago and came in just in time. I can definitely emphathize with your frustration though, you just don’t expect to wait that long
 
#5,621
Naynaykilla said:
Is it the same store? If not, It could be that person got lucky and that was an item previously ordered by the store a while ago and came in just in time. I can definitely emphathize with your frustration though, you just don’t expect to wait that long
Click to expand...
It’s not in the same store. But c’mon. If there are customers who paid in full in 1 store and there is none in the other store, a normal rational company should fulfill paid orders first right?
 
  • Like
Reactions: RitaLA
You must log in or register to reply here.
Top