Maintaining an H relationship

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Thank you for sharing :smile: May I ask what would you do with both stores (both sa) at this time?
I do have some other stuff I like to get, but I am not sure if I should stick with the current SA at the new location?
or go back to the first one?...
Hmm, that's a tough question. To me, what happened with the 2nd SA would be a definite reason to end my business relationship with them, unless he wasn't told that you were there waiting for him and it was an honest mistake, but still, how he handled things afterwards wasn't great. My advice regarding finding your SA is to find someone you have a great rapport with. When I first met my SA, it was my very first time in the store. TBH, it was quite intimidating even though I had hubby with me. He was the only one to come up and greet me with a welcoming smile and asked if he could help me. I ended up only getting a Bastia that day, which was a little luxe treat for me on my birthday. He didn't even get credit for it as another SA had reserved it for me, but I felt he went the extra mile giving me perfume samples and even Hermes Lunar New Year envelopes. Needless to say he left quite an impression on myself and hubby. That was back in 2018. Ever since then, I have made it a tradition to come in around my birthday to see him and get myself a little Hermes treat. Every year when he sees me, he remembers and says you should come in more often and finally in 2020, I actually did. That was the year I actually asked about getting a quota bag. And this year for my birthday he offered me a Birkin!
 
Hmm, that's a tough question. To me, what happened with the 2nd SA would be a definite reason to end my business relationship with them, unless he wasn't told that you were there waiting for him and it was an honest mistake, but still, how he handled things afterwards wasn't great. My advice regarding finding your SA is to find someone you have a great rapport with. When I first met my SA, it was my very first time in the store. TBH, it was quite intimidating even though I had hubby with me. He was the only one to come up and greet me with a welcoming smile and asked if he could help me. I ended up only getting a Bastia that day, which was a little luxe treat for me on my birthday. He didn't even get credit for it as another SA had reserved it for me, but I felt he went the extra mile giving me perfume samples and even Hermes Lunar New Year envelopes. Needless to say he left quite an impression on myself and hubby. That was back in 2018. Ever since then, I have made it a tradition to come in around my birthday to see him and get myself a little Hermes treat. Every year when he sees me, he remembers and says you should come in more often and finally in 2020, I actually did. That was the year I actually asked about getting a quota bag. And this year for my birthday he offered me a Birkin!

I dont want to be 'picky, but I must say what happened in store made me feel uncomfortable..
On a side note, this SA is older and seems to be one of their older associtates..whereas the previous SA is new ( I heard from my SA in next door lol)

So when I shop again in the first location, do you think the record of shopping in another store will put me in a awkward position?
 
Thank you for sharing :smile: May I ask what would you do with both stores (both sa) at this time?
I do have some other stuff I like to get, but I am not sure if I should stick with the current SA at the new location?
or go back to the first one?...
Hi! Just wondering did you open different profiles at these two stores? If you use the same account for both stores, it may not look good to go to a 3rd store since Hermes really values loyalty. I don’t have much experience when it comes to shopping at H. I would say it is a tough time to start H journey. Patience is really the key. Good luck!!!
 
If you’re thinking of becoming a regular in an out of state boutique, my advice is go somewhere you can either go to quickly or go to often enough. For example I used to have an SA in Vegas and when she offered me a bag I flew back and forth that day to pick it up. I live in California so it was a short flight. But my DH has an SA in East Coast, and has family there and we would visit a couple of times a year precovid. So we would warn her when we’re visiting and she would try her best to have an offer for me.
I try to maintain the relationship with my DH’s SA by buying something every 1-2 months, whether big or small. But it’s under his name so we use his cc. Last year when they were allowing quota bags to be shipped because of covid we paid for the B she offered me with DH’s cc. But now she said she can’t ship any quota bags anymore again; has to be picked up in person.
Time difference is kinda a pain too; I almost missed out on a KTG because I was asleep when she texted me if I wanted it, and a colleague of hers was about to offer it to their client if I didn’t reply. Good thing I woke up and saw the text before that happened.
I still maintain a relationship with my own SA in my local store. My home store is a big tourist boutique with lots of VIPs so lots of competition. But I love my SA and she tries her best for me.
Good luck!

Thanks. I think I’m going to start up a relationship with a store in my in-laws state since we visit every 1-2 months and it’s a 3-3.5 hour drive.
 
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Hi! Just wondering did you open different profiles at these two stores? If you use the same account for both stores, it may not look good to go to a 3rd store since Hermes really values loyalty. I don’t have much experience when it comes to shopping at H. I would say it is a tough time to start H journey. Patience is really the key. Good luck!!!

No I used the same profile. I thought it would be normal to shop at 2 different locations, but I also heard it looks bad when doing so.
Frankly, I understand Hermes honor loyalty, but it really doesn't make sense that the loyalty is based on a client stuck with one SA.
Not all of them retires at SA lol, what if when they leave the location?

I wont be going to a third store, unfortunately there is no third store where I am. So either I speak with the manager at the second store regarding the incident and changing to another SA, or stick with the current one, OR go back to the first store first SA. (With a junior SA, i am hesistant..)
 
I dont want to be 'picky, but I must say what happened in store made me feel uncomfortable..
On a side note, this SA is older and seems to be one of their older associtates..whereas the previous SA is new ( I heard from my SA in next door lol)

So when I shop again in the first location, do you think the record of shopping in another store will put me in a awkward position?
I don't think that shopping in a new location looks great if you are a new client-As previously mentioned Hermes (and indeed all Luxury brands)values loyalty and why should an SA or SM put themselves out for you if you are jumping from shop to shop.
I think your 1st SA will probably feel less motivated to put herself out for you if you're not showing any loyalty or interest in actually building a relationship with her-thats JMHO.
Out of interest regarding the T-shirt that you had to exchange why didn't you try it on in-store? That could have been a good way to get to know that SA-asking perhaps for him or her to make suggestions of a pair of trousers or cardigan you could team it with for example?
Client-SA relationships are built by those sort of interactions.
As an aside the age of the SA is immaterial and a new SA may be to your benefit and keen to build client loyalty and a client 'book'.
Dont over analyse "this SA is OLD, this SA is too new" etc etc...Rudeness on the SA part is unforgivable but they may not have spotted you or maybe weren't told that their 2pm appointment has arrived. Also perhaps the SA who ignored you genuinely didn't recognise you when you were sat in the chair waiting-They deal with many clients on a daily basis and you had only shopped once.
 
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I dont want to be 'picky, but I must say what happened in store made me feel uncomfortable..
On a side note, this SA is older and seems to be one of their older associtates..whereas the previous SA is new ( I heard from my SA in next door lol)

So when I shop again in the first location, do you think the record of shopping in another store will put me in a awkward position?
It may or may not but don’t let that bother you. Ultimately it’s your money and you can spend it anywhere you like. My SA even encouraged me to ask for quota bags and shop at other stores while on vacation but I tell him I’d rather stick with him and my home store. But going forward I would try to stick to one SA and one store if you desire coveted items like quota bags or hard to get items. Doing so your loyalty will be rewarded. Do you feel you can have that relationship with either one you’ve worked with so far?
 
I dont want to be 'picky, but I must say what happened in store made me feel uncomfortable..
On a side note, this SA is older and seems to be one of their older associtates..whereas the previous SA is new ( I heard from my SA in next door lol)

So when I shop again in the first location, do you think the record of shopping in another store will put me in a awkward position?
I don’t feel you are being picky at all. I would have been bothered as well.
 
No I used the same profile. I thought it would be normal to shop at 2 different locations, but I also heard it looks bad when doing so.
Frankly, I understand Hermes honor loyalty, but it really doesn't make sense that the loyalty is based on a client stuck with one SA.
Not all of them retires at SA lol, what if when they leave the location?

I wont be going to a third store, unfortunately there is no third store where I am. So either I speak with the manager at the second store regarding the incident and changing to another SA, or stick with the current one, OR go back to the first store first SA. (With a junior SA, i am hesistant..)

Maybe you can talk to the manager at the second store and change SA since you already had some purchase there. It just sad that your spending at the store won’t count toward anything at the second store.

Usually when SA leave or retires, clients will get reassigned to a new SA in the same store.
 
I totally get that it’s unprecedented times of low stock but then there’s just a few bad apples who are flat out rude/dismissive.

Yes i totally understand the inventory/shipment is low and slow. But also the chance of bad apples grew dramatically since the pandemic with a spike in demand....Esp with certain hot locations. I m sure some people would relate to what I am saying.
 
Maybe you can talk to the manager at the second store and change SA since you already had some purchase there. It just sad that your spending at the store won’t count toward anything at the second store.

Usually when SA leave or retires, clients will get reassigned to a new SA in the same store.

Yes but I heard the new SA usually don't count the previous...
 
I don't think that shopping in a new location looks great if you are a new client-As previously mentioned Hermes (and indeed all Luxury brands)values loyalty and why should an SA or SM put themselves out for you if you are jumping from shop to shop.
I think your 1st SA will probably feel less motivated to put herself out for you if you're not showing any loyalty or interest in actually building a relationship with her-thats JMHO.
Out of interest regarding the T-shirt that you had to exchange why didn't you try it on in-store? That could have been a good way to get to know that SA-asking perhaps for him or her to make suggestions of a pair of trousers or cardigan you could team it with for example?
Client-SA relationships are built by those sort of interactions.
As an aside the age of the SA is immaterial and a new SA may be to your benefit and keen to build client loyalty and a client 'book'.
Dont over analyse "this SA is OLD, this SA is too new" etc etc...Rudeness on the SA part is unforgivable but they may not have spotted you or maybe weren't told that their 2pm appointment has arrived. Also perhaps the SA who ignored you genuinely didn't recognise you when you were sat in the chair waiting-They deal with many clients on a daily basis and you had only shopped once.

FYI I did tried on the Tee for a brief moment in store. He actually said the size looks fine, and it wont shrink if I dry clean.
Well, regardless whether I tried on in store or not, as a customer I have a freedom to return/exchange (exchange in this case)
Doesn't matter if it Hermes or Walmart. I understand many people really live up to their SA but that is not the case for me. Relationship is both ways. When it doesn't fit or I have second thought for my purchase (which I definitely have the freedom to)
I will do an exchange, following the policy.

True that there are a lot of maybes, hit and misses in retail since there are so many people in and out.
But I did txted him as my appointment time hit, and I also let the other associate know about it when I arrived in the first place.

Oh well, maybe its just not meant to be.
 
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