So I was at yorkdale a few weeks ago to get DBF's damier cig case stamped. Previously we had dealt with Shaya at LV Yorkdale and he was absolutely fabulous. But apparently when we got there, he had just finished his shift an hour ago. So this Asian guy named Ocean helped us. We asked for the cig case to be stamped in red with his initials. Well first off they didnt have the damier canvas sample so he showed us the colours on some other piece of leather. We said red in medium size, he points to a "red" in large, we thought he was asking size, so we point to the medium size and say "this size in red". Well I am fairly new to LV and my DBF is very new and not a TPFer like me or anything, well we didnt know there are 2 different reds!!!! and the SA NEVER clarified. Im sorry but if I was doing something that is absolutely permanent like heat stamping I would clarify. Like even if someone said yellow Id clarify "do you mean gold or yellow or mustard" just to be safe. Anyways Ocean (horrible snooty SA) did not!! So we didnt even realize, we wanted the red to match the red stamping that says "Louis Vuitton made in france". So then I ask to see the damier cosmetic pouch and damier pochette. He's grunting and sighing and reluctant to go get them for me. At this point Im undecided if Im also buying a cosmetic something AND a wallet. Well I decide I really want the cosmetic pouch, I dont have one and I need one to organize stuff inside my neverfull. So I say "Ill take the ebene cosmetic pouch" then I ask to see the bleu infini vernis zippy wallet, he says not in stock, what about the sarah bleu infini vernis, not in stock, any vernis wallets in bleu infini? NOPE. He was rude and so not helpful, as if I was wasting his time. I was so upset over this as Im spending potentially over 1000$, maybe not the biggest order, but you never know if I was testing the waters and adding more (first day at LV I dropped nearly 3K). Anyways I decided no wallet and that I would come back sunday when my SA (Shaya) was working. So I cashed out and DBF and I went to wander the mall. We come back to get the cig case, show a different SA our receipt, he goes to get the case, and whats in the display beside the cash????? A Sarah in Vernis Bleu Infini.....um excuse me I thought this was out of stock....like what a J*rk Ocean was!!! Now I understand bad days and all, but please I am always extremely nice to everyone I meet and I even am nice if theyre b*tchy to me. I also was well dressed in fitted shorts and a v neck and carrying an LV Graffiti Neverfull (not like I looked like a bum or anything!). So I was pissed but also just laughed and said to DBF "look thats the wallet I wanted to see" So this other SA (who I think was new bc he didnt know very much, I didnt care I thought it was cute and I tried to be nice and not be a difficult customer to a brand new SA - dont want to scare the poor kid), he got the wallet out, i looked at it, LOVED the colour, but want the zippy. ANYWAYS back to the cig case - the reason for coming to LV in the first place - we get it back DBF wants to just leave so we leave and I havent even seen it, outside LV he shows me, opens the case and Im like WTF thats not the right red!!!! he says he likes it but stupid me is like "thats wrong lets go back" well we go back and Ocean is again completely unhelpful, rude, doesnt even care that we are there and even rude and snappy at us. I felt insulted and completely disrepected. Of course that day the manager apparently wasnt there. DBF got really upset and pissed at this SA who was giving us nothing but grief. We left and DBF was totally outraged. He has since said he will never go back to LV and what terrible service they have (even though when Shaya served us, he loved Shaya). So I tried to save the situation, said how I like the case, I was just shocked at first, the mistake turned out not to be such a bad thing etc, and also made sure to mention "well you can always charge ship OR order online!!!" bc if I want a Bday or XMAS gift from LV....DBF still needs a way to get it without going in the store hahahaha!!!!
In the end the cig case I really think does look good. the initials stand out more in this red than they would've in the dark red, and i think in this case its a good thing bc a cig case you open it quickly then close it, if you want ppl to notice it, it has to stand out a bit.
The thing is though, that I also asked twice that trip for a box for my NF, not a collapsable kind but the regular kind that have the lids. Anyways they said that location doesnt carry them and maybe would them around xmas holidays but not on a regular basis. I find that baffling. Like why wouldnt they have boxes? If I purchased a handbag from them, I damn well want a box!!! Also the SA (Ocean) didnt even wrap my purchase in a box, everything about him just didnt sit right!!! Has anyone else ever not gotten that line at Yorkdale about not having the normal boxes? Is that true? has anyone got one of those normal boxes for their bags??? (the kinda that are same material as the SLG boxes, not the collapsable ones that are sort of plastic-like).
So Im stuck with a dilemma, Im considering changing to the LV Flagship on Bloor but I dont have an SA there, I want to build a relation with an SA so I get to know them. I'd stick at yorkdale if they had the boxes and then I would ONLY deal with Shaya bc he was awesome! HELP WHAT SHOULD I DO!!!!???!!!
