Concerning LV stores, I have had mostly bad experiences. Especially at my old hometown of New Orleans, the lv sa are very rude and unpleasant. I don't even want to buy a bag from them sometimes! Anyway, since I have moved to Houston, the LV boutique in the Galleria and the one in neimans' isn't too bad. Actually, my fav sa is the manager of the one in neimans. She was the one to call me about the damier speedys. Very nice lady.
LV Sales Associates
- Thread starter IntlSet
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Don't even get me started about Gucci. So RUDE! Are they suppose to only acknowledge people who dress up all the time or wat? The only person i would buy gucci bags from is from my neighbor who works at the gucci boutique. of course she is a sweetheart. (she better be i live right next to her lol)
IntlSet said:
I've been coming to the SF LV for a long time and they were always helpful. Maybe that lady was just having a bad day!
I've had mixed experiences at Prada. The one on Old Bond Street in London was wonderful! The SA was extremely helpful and I exchanged my bracelet without a qualm. The manager was very nice also.
However, the Prada shop at the Royal Exchange was very curt and haughty. The manager was very nice, but after she went to the back, I asked the only SA in the shop to look at some keychains (WHICH I BOUGHT!!) and she just looked down her nose at me.
However, the Prada shop at the Royal Exchange was very curt and haughty. The manager was very nice, but after she went to the back, I asked the only SA in the shop to look at some keychains (WHICH I BOUGHT!!) and she just looked down her nose at me.
I just want to say that I find it *hilarious* when women (mostly on other boards) post in similiar threads something along the lines of "Oh realllllly? Wow, I've NEVER had bad service, the SAs are always SO NICE to me!"
It's like, geez, give me a break. We've probably all had bad experiences. The women that don't own up to them seem to have a complex about coming off as SO WELL DRESSED and SO WEALTHY that no SA would dare mistreat him/her.
So I appreciate you ladies sharing your experiences... being a sales associate is a job. No matter that you're having a bad day, no matter that you don't think the customer will buy anything, if she wants to see a bag or 100 bags, go get them, period. That's what your hourly wage is for. Frankly, in a corporate environment, no one would put up with the kind of crap Sales Associates dish out.
It's like, geez, give me a break. We've probably all had bad experiences. The women that don't own up to them seem to have a complex about coming off as SO WELL DRESSED and SO WEALTHY that no SA would dare mistreat him/her.
So I appreciate you ladies sharing your experiences... being a sales associate is a job. No matter that you're having a bad day, no matter that you don't think the customer will buy anything, if she wants to see a bag or 100 bags, go get them, period. That's what your hourly wage is for. Frankly, in a corporate environment, no one would put up with the kind of crap Sales Associates dish out.
V
vanojr9
IntlSet said:
Whoa, sales associates are also PEOPLE, who deserve a modicum of respect whether they're earning an hourly wage in the service industry or not. And, because I actually AM employed as an SA and can say for sure, there's nothing in the SA contract that says you must be an abject doormat to the whims of every customer that comes in the door. You still get to be a human, whether customers want to treat you that way or not.
It's cliche, but this is why everyone should have to work in the service industry for awhile. It gives you some perspective on how millions of Americans get treated every day.
vanojr9 said:
Vanojr, this is the last word I'll say on the matter because you seem determined to assert that we somehow deserve the mistreat we get. If you had read my original post, you would note that I claim to be very considerate of sales associates, and that I find it's often women who are very inconsiderate that get the best service.
Frankly, you defensiveness on the part of sales associates is unnecessary. Surely very few women who replied to this thread because they've experienced poor service somehow have not given "a modicum of respect."
V
vanojr9
I certainly am not saying that people deserve to be mistreated on either side of the SA/customer relationship. I absolutely believe that everyone should be treated in a civil and helpful manner, and not looked down upon. And I completely agree that sometimes SAs don't do that. But I also must insist that a job with an hourly wage denies you your right to be human - to sometimes be tired, frustrated, etc. Does that justify poor treatment? No. But it also doesn't justify looking at a service worker as anything but human, ie totally defined by their position.
But I see that this line of conversation is not particularly in the spirit of Purseblog. And I didn't mean to launch a personal attack, if my comments were taken in that spirit.
But I see that this line of conversation is not particularly in the spirit of Purseblog. And I didn't mean to launch a personal attack, if my comments were taken in that spirit.
I prefer to shop online because SAs usually tend to have problems. I remember buying a gift for someone in Coach and the SA acted like I was bum because I was in sweats, a tee, and a hoodie. I didn't have my LV with me, just a cc in my pocket. It took her forever to help and when I asked for a purse from the back because the ones in front looked kind of dirty, she got all mad. I swear, went back to get it and it took her like an half hour. =( So, she's ringing up the stuff and goes "OH, is this your first Coach purse?" The way she said it seemed like she thought I lived in a dumpster or something. lol So I go, "No, it's a gift for someone. I have LV." She was all, "Oh..." But she looked like me like Yeah right! I went home and told my mom and my mom told she bet that lady would have been all over me if I had my speedy with me. I never got why some people are SAs. I mean, if you're not a "people person" or always have a tude 24/7 maybe you shouldn't be in a job like that. I don't think SAs are entitled to a "bad day". If they are, they everyone should be. I mean, if you went into work and treat your boss (In a way, you are the SAs boss) like you could careless, I'd doubt you'd be working there the next day. I'm not saying SAs have it easy, who does?
purselova, I agree. If you are an SA, then it's your job to be nice to customers. It doesn't matter if the customer is being unfair (which is often NOT the case because, as I mentioned earlier, it is usually the *****y customers who get the best service) because you are doing your job. You are paid to put up with it. You might not like them, but you have to put up with them because they're forking over the cash.
Just like if you had a bad day, and the boss told you to stop slacking off, you wouldn't flick him off. You would have to listen because he's your boss and he's paying you.
I understand that SAs are people too, but you can complain all you want after work. However, during work hours, you are required to be professional.
Just like if you had a bad day, and the boss told you to stop slacking off, you wouldn't flick him off. You would have to listen because he's your boss and he's paying you.
I understand that SAs are people too, but you can complain all you want after work. However, during work hours, you are required to be professional.
amanda said:you know, the only store in Atlanta that treats me like that is COLE FREAKIN' HAAN. even when i walk in there with a bag worth 4 or 5 times any of their bags. i want to carry a sign that says the following:
"HELLO, MY NAME IS AMANDA. I HAVE DISPOSABLE INCOME AND I LIKE TO SPEND IT, AND I WILL SPEND SOME OF IT AT YOUR STORE IF YOU SMILE AND TELL ME HELLO AND MAKE EYE CONTACT WITH ME AND ASK ME IF YOU CAN GET A SHOE SIZE FOR ME. THAT'S REALLY ALL IT TAKES, YOU SMUG *******S."
but i suppose i would look kinda silly with that sign.
but c'mon, i mean really, cole haan? if the notoriously snobby gucci SAs are friendly and welcoming and tell me that my bag is fierce, at least they can do is look at me when i'm obviously wanting to try on a shoe. and it's not just that i'm young, they do the same thing to my mom and she's probably their target customer! and she looks it, too.
i've never had a problem like that at LV here, they're always nice, and i'm always infallibly friendly with SAs because i work retail and i feel their pain. i feel your pain as well.
And I thought it was just the Cole Haan here........Aren't they some isnitches????
I've never had that problem in LV though. They nice to me even though I can NEVER figure out which bag I want when I go in!
Oh my God, same thing happened to me. I couldn't believe it. I walked in with my Boogie bag on my arm, and my friend had an old, very small, plain leather Coach. The SA practically ignored me, hung all over my friend even after my friend told her that she wasn't the bag person, that I was. I admired a few bags, tried to get the ignoramus to engage in a conversation, all to no avail. She kept trying to get my friend to buy something. I was *majorly* pissed off. We left the store and went up to Coach and I bought a very cute Soho tote (this one, in olive suede) instead. :evil: GRRRRRRR!amanda said:
My LV experiences have been very pleasant! I go to the boutique in Saks at the Polaris mall here in Columbus, and so far my visits have been good ones. 
I was *really* surprised the second time I visited, because the SAs recognized me right away, and it had been a couple of weeks since my first visit! I wanted to see a wallet. I looked at a couple, didn't see anything that rang my bells, and the SA suggested the Passport Organizer, which I immediately fell in love with.
I love my SAs.
I was *really* surprised the second time I visited, because the SAs recognized me right away, and it had been a couple of weeks since my first visit! I wanted to see a wallet. I looked at a couple, didn't see anything that rang my bells, and the SA suggested the Passport Organizer, which I immediately fell in love with.
I love my SAs.
Cristina said:
They're not allowed to wear make-up, because it's not part of their "look." You should (prefferably) be tan and look like a beach girl/guy. and Hollister DOES have small sizes in their shirts, it's depressing. :-P
Also, I think that there are bad SA's and good SA's, and I think both parties should treat each other respectfully, it is not the SA's job to be a servent to the customer, it is their job to assist them in their shopping experience. I have gone above and beyond to assist customers- but I will not let them walk all over me. Once some woman shoved her food trash at me, and asked me to throw it away. I made a really disgusted face and threw it out, and she got mad at ME. hah. I think that any profession has room for bad behavoir (the corporate world included) and that you shouldn't look down on anyone, especially for the kind of paycheck they recieve.
that's allll.Hmm, in the spirit of fairness, I'll dig up a bad SA story. hmmm, I find make-up counter workers unbearable most of the time. I know a lot about make-up/skincare, but no matter what, they always make me feel stupid and will actually contradict annnnnything I say! I was at Clinique earlier and I wanted to pick up some facial cleanser for my boyfriend, and when she heard me say it was for a guy she's like "no, he needs the men's line."
I told her that their men's products weren't necessary and he likes what I'm buying for him just fine. they then proceeded to talk about how I didn't know what I was talking about to each other, with me standing RIGHT THERE! I bought the two products anyways ( because I'm a big pushover and can't stand up for myself sometimes!) but hmph.