People think that bags MIF are better quality and it isn't. I'm always at my home store and I see flaws no matter where it's made. I have bags MIF, MIS, and MIU. It's not where the bag is made, rather who's putting it together. Unfortunately, it does sound like a return. If you really like the bag and the strap is the problem, I would just do a parts repair and use a different strap in the meantime. Hope you find a resolution soon.I spoke to a couple of different people and they told me it has limited availability at the boutique closest to me (about 1.5 hours away from where I live). I don't know why the first rep I spoke to said I couldn't exchange an online order. It clearly states you can on the website. The other woman I spoke to said that I could and she suggested an exchange in person too. The strap is mainly the problem. They said that a parts repair request for the strap would take several months possibly. It's MIF. It's strange how everyone wants a MIF bag. Those are the ones I seem to have the most problems with.Also as a side note, I didn't care for the way it was packed in the dust bag. The straps were left attached to the bag, and I assumed they would be detached and rolled up inside the bag. No stickers on the hardware, except for the little pouch it came with. It almost felt like a return to me.
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- Thread starter jube0506
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I spoke to the most helpful person in CS yesterday. He mentioned that he use to work in parts/repairs previously. He explained that I can just go on the website under the 'contact us', then select 'email us'. He told me to simply fill out a request under the subject 'product care & repairs', and request a new strap. They should be able to just mail me a new strap. Sometimes they ask for the old one to be shipped bag, sometimes not. I filled out the form (he said it's not even necessary to say what bag you have. But, I did put in my order number and the bag name, just in case). He mentioned that a lot of reps do not know this, and that's why they always tell clients that repairs/parts take several months.
He also said it wasn't possible for the item to be a return because of the fact that it came from a workshop in Texas. He said each place packs it differently, and some hardware might not always have stickers. Not sure the truth to this or not. Anyhow, I got an email a few hours later that the digital app was currently down so it was still best to go in store for a care request. (Just my luck)
. I've decided to keep the bag. It's really cute and it suits my style. At this point, I'm over it and I just want to enjoy using it. I haven't had time in my schedule to make it down there. For now, it's not convenient for me. I will try if I can, but I really don't want to go through the hassle of exchanging it and possibly finding another flaw that would bug me. Thanks to all the PF members who offered advice. Also, I'm probably done with LV for the foreseeable future after this incident.
Ah, I get what your saying. I have had bags repaired this way when they started offering this service. It’s only available in the US though. My PA repair request was answered in a week but my bloise bag repair request took like 2 months for them to reply back to me. Good thing about this process is that you do not pay any postage. They send you a ups label to send the item back via email and they mail the item back for free. It’s super easy and you should do it. I guess the pro of doing it now is that you won’t be charged for it. If you wait, they might say it’s normal wear and make you pay for the repair. Kinda weird that they won’t exchange the strap out for you at the store though. It’s simply them punching some stuff in on the computer and bagging your strap up and sending it to the atelier. I have had ****ty straps come with perfect bags before and they always sent it off and got me a new one in the mail. I live close to the atelier and the workshop in LA and all of my online purchases were perfectly fine to return at the store. Sorry this major purchase left a bad note. Sometimes we are unlucky to get a bad batch. I am positive it really is a simple fix as click and send. Glad you decided to keep and enjoy your purchase. As long as you are happy, that is what is most important. I paid $60 to get my PA fixed recently that I bought with my Christmas money in high school. I paid like $250 back then. The same bag is now $1300. Now I don’t regret blowing my Christmas $$ on a canvas bag.LOL But boy did I regret blowing all my cash on this bag back then.I spoke to the most helpful person in CS yesterday. He mentioned that he use to work in parts/repairs previously. He explained that I can just go on the website under the 'contact us', then select 'email us'. He told me to simply fill out a request under the subject 'product care & repairs', and request a new strap. They should be able to just mail me a new strap. Sometimes they ask for the old one to be shipped bag, sometimes not. I filled out the form (he said it's not even necessary to say what bag you have. But, I did put in my order number and the bag name, just in case). He mentioned that a lot of reps do not know this, and that's why they always tell clients that repairs/parts take several months.
He also said it wasn't possible for the item to be a return because of the fact that it came from a workshop in Texas. He said each place packs it differently, and some hardware might not always have stickers. Not sure the truth to this or not. Anyhow, I got an email a few hours later that the digital app was currently down so it was still best to go in store for a care request. (Just my luck)
I just purchased the loop bag and if I snap both sides of the strap, there is a gap from the inner strap. The inner strap is longer than the outer one. Am I not snapping this correctly or is there something wrong with this strap? If I unsnap one side, they can match up to the same size but it isn’t supposed to be snapped?
My Neonoe BB strap is the same as this and once it got twisted and this happened. Invert it so the part you have on the inside is on the outside instead and it should be all good.
The strap is just upside down. The neo noe straps are the same way.
Brand new speedy here. Hesitant to return because she’s perfect everywhere else and Made in France. I see some of the glazing is coming off at the corners of the vachetta… should I be highly concerned?
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More pictures: from the side you can see the corner of the diamond is curling up a little bit. Not sure if it’s a huge problem or is normal. It’s kinda catching on my clothes a bit
It's not the paint. The leather is split. It will be much worse soon. I would not keep it. Did it come like this?
That's horrible. I would definitely return. There are a lot of wonky bags that are MIF also. For me it's not so much where the bag was made, but how good of a condition the bag is in.
Yes thats a good point! My Made in Spain LVs are all better than my MIFs….
Definitely return. That’s not acceptable. This is definitive proof that there’s no difference in quality with MiF vs. elsewhere. That should mean that standards are as high in Spain, Italy or the US as in France but unfortunately it means there’s as good a chance quality will be poor regardless of what the label says. Return and don’t settle for one that isn’t in the condition you’d expect, regardless of the country of origin.