Sorry to hear about that
I had the same issue with a chanel I got recently. Was contemplating whether I should tell the SA, but it kept bothering me. So I reached out to the SA and she exchanged the bag.
In the past, I had another chanel that needed to be repaired as I couldn't exchange it since it was the last one in the company. They will repair the bag for you, just be prepared to wait a long time. I waited 2-3 months but it was stitching/tear issue, so maybe that's why it took so long. I believe yours wouldn't take as long but you never know. Nordstrom has very good customer service, so I'd advise you to take lots of pictures of your bag ( I did just in case I got a different bag or if they caused damage during repair) and call the SA who sold it to you to arrange a repair. Hope it all works out!!
I had the same issue with a chanel I got recently. Was contemplating whether I should tell the SA, but it kept bothering me. So I reached out to the SA and she exchanged the bag.
In the past, I had another chanel that needed to be repaired as I couldn't exchange it since it was the last one in the company. They will repair the bag for you, just be prepared to wait a long time. I waited 2-3 months but it was stitching/tear issue, so maybe that's why it took so long. I believe yours wouldn't take as long but you never know. Nordstrom has very good customer service, so I'd advise you to take lots of pictures of your bag ( I did just in case I got a different bag or if they caused damage during repair) and call the SA who sold it to you to arrange a repair. Hope it all works out!!