Is this a defect, is this normal for this Chanel item?

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I took my bag and this is how it opened:wtf: it has been out ~10 times.. Anyone else has this problem? (I was able to push the closure back in place, however I'm now worried it may come out again and get lost, not to even mention my dissapointment with Chanel quality issues)
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Oye. I’d take to the repairs ASAP. It’ll happen again. I dealt with flighty crooked turn locks in the brand new pieces which were easy fixes for Chanel but this is a serious defect!
 
I took my bag and this is how it opened:wtf: it has been out ~10 times.. Anyone else has this problem? (I was able to push the closure back in place, however I'm now worried it may come out again and get lost, not to even mention my dissapointment with Chanel quality issues)
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I would also go with the item and the photo to Chanel. They should verify how this could happen... We pay more and more for their items and they want to be exclusive. But we as a customer expect as well an exclusive, very high quality standart / items.
 
I took my bag and this is how it opened:wtf: it has been out ~10 times.. Anyone else has this problem? (I was able to push the closure back in place, however I'm now worried it may come out again and get lost, not to even mention my dissapointment with Chanel quality issues)
View attachment 5183999

I am so sorry that happened to you - I would be furious!! Definitely reach out to your SA or After Sales and have them repair it!
 
Does anyone know if the small leather piece on the zipper inside CFs is supposed to be held together by glue or thread? I noticed mine was getting loose and realized it was glued, not sewn, together which surprised me.
 

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Hi! I am new to this forum. I have recently bought a new CF in caviar and worry if the leather is ok. If you look at the bag, you will notice a deep crease from both sides. Unfortunately I didn't pay attention to it, when I bought it. I must admit , that the leather feels very dry on my bag, so I worry, that it will crack on the sides after a while. When I see the photos of similar bags online, the sides seem more even , without any creases. So, is it normal for this model or is there an issue with my bag?
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My second question would be about the leather quality of my bag. When I take a photo of the leather and zoom it in, one can see some white points on the caviar. Should it be like this or is it a leather quality issue? The leather of my bag feels very dry and the color is greyish black.
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Hi! I am new to this forum. I have recently bought a new CF in caviar and worry if the leather is ok. If you look at the bag, you will notice a deep crease from both sides. Unfortunately I didn't pay attention to it, when I bought it. I must admit , that the leather feels very dry on my bag, so I worry, that it will crack on the sides after a while. When I see the photos of similar bags online, the sides seem more even , without any creases. So, is it normal for this model or is there an issue with my bag?
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It’s normal. My red CF is the same way. SA said put paper in it, basically stuff it.
much better now.
 
It’s normal. My red CF is the same way. SA said put paper in it, basically stuff it.
much better now.
Thank you for your answer. It's good to know, that there are some other bags like mine. However, the leather of my bag is so hard and stiff, that I can't image, the paper inside would change something. The crease is already there and won't disappear , I expect. I just worry, the leather will brake there.
 
Is this normal and acceptable for brand new one? I really like the purple colour but worry about the stitching will become problem in the future?
 

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My chanel WOC series 29 is also peeling like crazy. Barely use it but this happens. Quality is so bad now. i don’t even know if this kind of peeling is normal in caviar leather.
 

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My chanel WOC series 29 is also peeling like crazy. Barely use it but this happens. Quality is so bad now. i don’t even know if this kind of peeling is normal in caviar leather.
This doesn’t look “normal” to me however it’s not unusual. I believe that it can be repaired though based on other posts I’ve read. Is your caviar the shiny or matte version?
 
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