Is this a defect, is this normal for this Chanel item?

[27.F.121]

I just opened my brand new extra mini coco handle today. When I let go of the flap, it hit the turnlock (as expected), and now it's chipped can't believe how fragile turnlock is?? The hardware on the inner flap hit the turnlock 1 time.. and it's chipped... I can't even... It didn't hit the wall or anything... Just its own flap.

The turnlock pretty delicate. This happened to my 21P CCH the second time ever used it - I was so mad at myself! If it's any consolation, I barely notice it now and still love the bag.

 

[Anysia]

I just opened my brand new extra mini coco handle today. When I let go of the flap, it hit the turnlock (as expected), and now it's chipped can't believe how fragile turnlock is?? The hardware on the inner flap hit the turnlock 1 time.. and it's chipped... I can't even... It didn't hit the wall or anything... Just its own flap.

I am sorry to hear this. Especially when it is brand new. This happened to me with my brand new dior caro bag because I was not careful enough when I opened and closed it and now the turnlock has already a few scratches which are visible.
However we should not treat or we can't treat always our bags like a raw egg. Maybe you can replace the turnlock later on (after more scratches) and be reminded that this already happened to a few of us
Furthermore the turnlock is more easily replaceable than the leather of a bag.

 

[picotinraksasa]

I see.. Thank you Anysia and Elle.. That's true I can replace it later when it has more scratches..

 

[Cbot]

Hi everyone,

Please help. Can you see if the one in circle is ok? Thank you in advance.

 

[Swanky]

Hi everyone,

Please help. Can you see if the one in circle is ok? Thank you in advance.View attachment 5150597

Not sure what I’m looking for, I don’t see any defects.

 

[doshposh]

Hello! I was able to score the 21B dark grey but I am seeing a dent in the bottom and bubble on the side. It almost looks like the right corner was pinched. SA provided me with a brand new one, too. Totally bummed. Let me know if you all think this is a defect. Thank you in advance!

 

[Swanky]

Looks fine to me, IMO it’ll smooth out when you fill and carry it.

 

[onejay]

Hi ladies, I’m new to the forum and this is my first post. I was wondering if anyone has found the quality of the flap bags to have fallen significantly. I just bought a jumbo flap bag in caviar leather. I compared it with a black one I bought in 2014 and this new one feels much cheaper. It weighs less and the leather inner pockets are much thinner. What really irks me is that the leather zipper tag (not sure what it’s called) sticks out. I ordered it from Saks and the SA says that’s how the bags are made now. What do you think?

 

[Cbot]

Thank you so much

 

[ManyMoons]

Hello TpF!

I need help. I had a large 19 before but returned. I just picked up the small medium and are these ends normal? They seem to poke me whenever the bag is in use. Let me know your thoughts. Thanks!!

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I had purchased a black lamb small 19 MII several months ago that had unusually long leather pieces sticking out on all 4 sides ( 2 at the top and 2 by the chain handle ). I reached out to the owners in Chanel 19 club and most people’s bags had them significantly shorter. Mine were LONG. I returned it. I can tell you I’m still thrilled I did as it looked unrefined and very noticeable. It would have bothered me every day looking at them. People who say “that’s normal” simply don’t understand what you are looking it. The “way” is normal but the length of the leather endings is not.

I repurchased 19 in tweed since then and the leather endings are cut short and not noticeable at all. And that is how it should be.

 

[onejay]

I had purchased a black lamb small 19 MII several months ago that had unusually long leather pieces sticking out on all 4 sides ( 2 at the top and 2 by the chain handle ). I reached out to the owners in Chanel 19 club and most people’s bags had them significantly shorter. Mine were LONG. I returned it. I can tell you I’m still thrilled I did as it looked unrefined and very noticeable. It would have bothered me every day looking at them. People who say “that’s normal” simply don’t understand what you are looking it. The “way” is normal but the length of the leather endings is not.

I repurchased 19 in tweed since then and the leather endings are cut short and not noticeable at all. And that is how it should be.

Thank you so much. It bothers me that the leather sticks out like that. It bothers me even more that the Chanel SA thinks it’s normal for an almost $8,000 bag. Unfortunately, I received it after the 14/30 day window for a return or exchange but I’m going to push for a solution. I think it’s so unfair.

 

[Anysia]

Thank you so much. It bothers me that the leather sticks out like that. It bothers me even more that the Chanel SA thinks it’s normal for an almost $8,000 bag. Unfortunately, I received it after the 14/30 day window for a return or exchange but I’m going to push for a solution. I think it’s so unfair.

Hello is this the burgundy caviar flap from the 21B collection? I bought the medium one and I have not this issue with it. But I will verify when I am at home.

 

[onejay]

Hello is this the burgundy caviar flap from the 21B collection? I bought the medium one and I have not this issue with it. But I will verify when I am at home.

Hi, I’m not sure of the collection. I bought it in June from Saks, just before the last price increase. I’d appreciate your feedback.

 

[Anysia]

OK than you don't have the 21B. Here are some photos. You see it a bit and it doesn't bother me because it is important to but it on the other side on the zipper otherwise it might leave a print on the leather.

 

[leuleu]

Hi everyone,
My SA sent me the photo of the Chanel 19 in grey. From the picture I see some wrinkles on the left. I really love this color but a bit hesitate because of those wrinkles. Are those wrinkles normal for new bag? Thanks

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NO.