Is this a defect, is this normal for this Chanel item?

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Hi everyone, I bought this drawstring bag from the boutique a few days ago and the creasing on it has been bothering me. This is my first Chanel bag so please pardon me if this is a silly question. I understand that this is calfskin leather according to my SA, so creasing is expected.

I was wondering if it's normal to have this bad creasing (on the front and back) when it's a brand new piece? Is there anything I can do when storing to mitigate the creasing? I'll be stuffing my bag and trying not to cinch it too much.

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It looks like the quilts are dented in those areas and I would return it as it’s noticeable creasing and will continue to bug you later down the track.

For storage I like to buy purse organisers from zoomoni/samorga etc and store them in the bags stuffed with the paper the bag comes with. I don’t have a drawstring bag but maybe you can tuck the chains inside yo avoid pressing against the quilts.
 
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It looks like the quilts are dented in those areas and I would return it as it’s noticeable creasing and will continue to bug you later down the track.

For storage I like to buy purse organisers from zoomoni/samorga etc and store them in the bags stuffed with the paper the bag comes with. I don’t have a drawstring bag but maybe you can tuck the chains inside yo avoid pressing against the quilts.
Thanks for the advice! Ah yes, the noticeable dents are driving me up the wall. But mine was the last new piece in stock so I'll have to decide if I still want the bag or switch to another design. Will take a look at zoomoni/samorga!
 
Hi everyone,

I just received by dream mini coco handle in white and was so excited and I do love it, but does this handle look really off to anyone? I know some people were having this same problem but does this look extremely off? I got it right before the price increase too and there is absolutely no chance of me getting a replacement as I think they all sold out as soon as they arrived at the stores. I have over 20+ Chanel bags and never had "issues" like this. Or am I being paranoid?

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Definitely a defect, I would return unfortunately.
 
Hi everyone,

I just received by dream mini coco handle in white and was so excited and I do love it, but does this handle look really off to anyone? I know some people were having this same problem but does this look extremely off? I got it right before the price increase too and there is absolutely no chance of me getting a replacement as I think they all sold out as soon as they arrived at the stores. I have over 20+ Chanel bags and never had "issues" like this. Or am I being paranoid?

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I honestly can’t see anything wrong with it, it just looks like a lovely bag to me :confused1: I’d just get on and enjoy using it rather than micro-analysing it. JMO.
 
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Hi everyone,
My SA sent me the photo of the Chanel 19 in grey. From the picture I see some wrinkles on the left. I really love this color but a bit hesitate because of those wrinkles. Are those wrinkles normal for new bag? Thanks

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I just opened my brand new extra mini coco handle today. When I let go of the flap, it hit the turnlock (as expected), and now it's chipped :( can't believe how fragile turnlock is?? The hardware on the inner flap hit the turnlock 1 time.. and it's chipped... I can't even... It didn't hit the wall or anything... Just its own flap.
 

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Hi everyone,

I just received by dream mini coco handle in white and was so excited and I do love it, but does this handle look really off to anyone? I know some people were having this same problem but does this look extremely off? I got it right before the price increase too and there is absolutely no chance of me getting a replacement as I think they all sold out as soon as they arrived at the stores. I have over 20+ Chanel bags and never had "issues" like this. Or am I being paranoid?

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Mine is in dark beige and also a bit crooked. I watched several youtube videos about it, some have also complained about it mostly in dark beige (extra mini & mini/small size) and specifically those from season 21A. The burgundy and caramel ones are mostly straight. I don't know why this is the case. I attached a photo of mine.

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