Is this a defect, is this normal for this Chanel item?

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Honestly, I am not an expert on Caviar. I have seen ones that in my eyes are too dull or even believe it or not too shiny. I think it is personal preference. I think your bag is beautiful! Enjoy!!
I have a question, is it normal that the back pocket is less shiny than the whole bag but not so much?
 

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Last month I had a feel of the 19c caviar, maybe its just that shipment but the leather is so dull, rough and matte looking.

Yikes. I'm definitely won over by how shiny your caviar is there. Does 19C precede P? I hope I'm not stuck with C next week! (I'm aiming to buy at the Rue Cambon store.)

PS. I can't see the back pocket being less shiny than the rest of the bag - looks the same to me based on that photo!
 
Yikes. I'm definitely won over by how shiny your caviar is there. Does 19C precede P? I hope I'm not stuck with C next week! (I'm aiming to buy at the Rue Cambon store.)

PS. I can't see the back pocket being less shiny than the rest of the bag - looks the same to me based on that photo!
Its actually not noticeable. Lol. Im just kinda OCD. My mom cant even see it too even in person haha! Yeah, 19c precedes the 19P. But sometimes even the same season the caviar might be different as what Ive known from here.
 
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I finally got my first Chanel bag! I used it for the first time over the weekend and noticed what looks like 3 pin marks on the bottom part of the leather. Should I be concerned? It’s the Gabriella hobo for reference. IMG_6355.JPG
 
I love [emoji173]️ firsts! Congratulations! [emoji322] as for those indents, perhaps was it resting on something to cause that. Maybe you can try massaging them out with ur finger. I’ve had indents on my bag from it laying on the chain while it was stored. But they did come out when I made sure the bag wasn’t resting in anything to create a dent.
 
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Congratulations on your first bag :biggrin:. Did u purchase it at the boutique? I’d get it exchanged as it shouldn’t be there for a brand new bag. But the Gabrielle’s base is prone to such indents.
 
Congrats!!! I purchased the same exact bag, I haven’t carry the bag out yet, but did you purchased with the marks on the bag or was it damaged from carrying it? Since the base is so hard, it would eventually have dents and scratch marks. Same goes for LV Epi line. The base is hard and tends to have dent marks. I think we should be aware not to bang our bags around anything !!!
 
Those dents are from the chain wrapped against the base. Someone either packed it incorrectly or stored it wrong. The chain should never be wrapped around the base of the bag. I was told when I bought my Gabrielle, always store the chains inside the unzipped bag.
You can’t massage the dents out completely, but if it makes you feel a little better, the Gabrielle’s look allows for certain imperfections to look normal.
If it bothers you and your bag was packed like this when you got it, talk to your SA. Hopefully he or she can give you some ideas about what you could do.
 
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I have never had it happen to any of my bags, but I did hear of hardware chipping and peeling. My sister had her so black boy hardware chipping and she had to return the bag because the chipping was getting worse and worse with each ware. This issue had occurred after about two weeks of her using the bag (or something like that, don’t remember exactly). It may be worth mentioning that my sister does not baby her bags and gets the most convenient and practical use out of them. I also remember that another member posted a boy clasp peeling. I think that you should take your bag back to Chanel and ask about what can be done to fix this. However, they may offer to send the bag off for replacement of hardware and that can take a long time. Please keep us posted on who Chanel will resolve this.
 
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