I'm confused. In what way is it crooked? I don't see it and I'm really looking. I'll admit that I don't own any Chanel (I'm hanging out just to learn so I'll be educated for a future purchase), so maybe I'm not seeing something? But I will say that I'm super detail oriented and I don't see anything wrong.
Is this a defect, is this normal for this Chanel item?
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He's looking from the same angle as the pics taken pretty much. He still sees it. I guess he's saying the CC is tilted down to the right a bit?
Only once you mentioned the exact details do I sort of see what he’s saying. But really, I didn’t think anything of it when I read your first post and saw the pictures. I certainly would not think it was a fake if I saw it in real life. Is it possible he thinks you overpaid? Maybe that’s why he’s hyper critical? Because the bag is beautiful
So, I guess the C on the right is a TINY bit lower than the one on the left, but I had assumed it was supposed to be like that because of the way the Cs loop together and one is overlapping the other. They are at any rate, evenly spaced vertically on the closure flap, so it looks right to me. Also, the point of the stitching above and below the Cs is lined up perfectly with them, so again, it looks right. I put a line on it going through the middle of each, to show what I mean. I think that's a fairly impressive level of precision.
I seriously doubt anyone else is ever going to notice. If it ends up bothering you, I suppose you could sell it or try to return it directly to a boutique (or have your husband do so since he might be better able to argue the point), but I would honestly just do what the others here are suggesting and enjoy the beautiful bag.
I seriously doubt anyone else is ever going to notice. If it ends up bothering you, I suppose you could sell it or try to return it directly to a boutique (or have your husband do so since he might be better able to argue the point), but I would honestly just do what the others here are suggesting and enjoy the beautiful bag.
Well that solves it… gotta throw the whole husband away.
Haha just kidding! Fabulous bag - looks great
Haha just kidding! Fabulous bag - looks great
I don't see it. Sometimes the knob that turns inside is slightly crooked and that makes the CC look crooked. I have that problem on one of my bags, but I kept it because it can be fixed if I wanted.I received this beautiful bag today and after carefully inspecting everything I took off the tag which means I can't return anymore. My husband took one look at it and said it's defective because CC is really crooked and it should've never passed quality control and that I shouldn't have taken the tag off and returned instead. Am I crazy or is it really not that noticeable?? I mean maybe a little but I didn't think anyone would notice. He thinks people will think the bag is fake but I've seen much worse examples imo and it didn't bother me before he pointed it outView attachment 5699291View attachment 5699292View attachment 5699293
So excited about my Chanel sweet heart bag. Everything looks great but I did notice this. Its a loose thread. Is this considered a popped stitch? Apologies for the blurry photo I had to really zoom in to capture it properly. My concern is whether it would eventually unravel or if I'm worried about nothing. Would greatly appreciate other opinions just for a peace of mind!
Hi everyone!
I purchased my chanel messenger bag several months ago (August) at Montreal Holt Renfrew Chanel boutique, and didn't notice the flaws in my brand new bag until I arrived home. I don't live close to the store and the SA said it was final sale (since I chose as an exchange for another brand new bag which I found was too big for me) so I tried to live with it given it might not be that noticeable to others without going back to possibly request another exchange, but the more I look at it, the more it bothers me. It cost about $6k and it looked like it was used and poorly replicated. It was on the floor displayed on a shelf, and it was my first Chanel bag (i have 2 WOC that are perfect) and the SA wrapped it up immediately when I said i'll take it and so i didn't take a super close look until i arrived home. I just assumed that they would give me a brand new, high quality product without imperfections.
2 issues I noticed:
1. The chain looked dirty as soon as I opened it - now i see it's already PEELING!!
2. The lock was not in the centre.
Do you think this is normal? Is it not that noticeable? Someone asked me in another store if it was real or a fake and I am so bothered by it and have barely worn it. I plan to visit the montreal branch in a few weeks and want to know my rights or any potential solutions?
The store told me at time of purchasing that the hardware comes with warranty up to 5 years, so this might be covered under that...? but my receipt fine print says that the buyer pays for international shipping, so I'm unsure how much that would be and worried that even if they were to put the lock in the centre, it would look imperfect due to removing the old stitch and adding in the new stitching, and i'm unsure what they can do for the chains?
I am also interested in top handled bags, so would be open to any suggestions for re-selling (if I'm in Canada, where you might suggest) and/or whether you think there is a possibility the boutique may possibly even consider letting me exchange for the defective product...? (This is a seasonal bag so i doubt they'd have a replacement in store, in which case i'd love to replace with a new bag haha)
Your advice would be so appreciated
I purchased my chanel messenger bag several months ago (August) at Montreal Holt Renfrew Chanel boutique, and didn't notice the flaws in my brand new bag until I arrived home. I don't live close to the store and the SA said it was final sale (since I chose as an exchange for another brand new bag which I found was too big for me) so I tried to live with it given it might not be that noticeable to others without going back to possibly request another exchange, but the more I look at it, the more it bothers me. It cost about $6k and it looked like it was used and poorly replicated. It was on the floor displayed on a shelf, and it was my first Chanel bag (i have 2 WOC that are perfect) and the SA wrapped it up immediately when I said i'll take it and so i didn't take a super close look until i arrived home. I just assumed that they would give me a brand new, high quality product without imperfections.
2 issues I noticed:
1. The chain looked dirty as soon as I opened it - now i see it's already PEELING!!
2. The lock was not in the centre.
Do you think this is normal? Is it not that noticeable? Someone asked me in another store if it was real or a fake and I am so bothered by it and have barely worn it. I plan to visit the montreal branch in a few weeks and want to know my rights or any potential solutions?
The store told me at time of purchasing that the hardware comes with warranty up to 5 years, so this might be covered under that...? but my receipt fine print says that the buyer pays for international shipping, so I'm unsure how much that would be and worried that even if they were to put the lock in the centre, it would look imperfect due to removing the old stitch and adding in the new stitching, and i'm unsure what they can do for the chains?
I am also interested in top handled bags, so would be open to any suggestions for re-selling (if I'm in Canada, where you might suggest) and/or whether you think there is a possibility the boutique may possibly even consider letting me exchange for the defective product...? (This is a seasonal bag so i doubt they'd have a replacement in store, in which case i'd love to replace with a new bag haha)
Your advice would be so appreciated
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Hi everyone!
I purchased my chanel messenger bag several months ago (August) at Montreal Holt Renfrew Chanel boutique, and didn't notice the flaws in my brand new bag until I arrived home. I don't live close to the store and the SA said it was final sale (since I chose as an exchange for another brand new bag which I found was too big for me) so I tried to live with it given it might not be that noticeable to others without going back to possibly request another exchange, but the more I look at it, the more it bothers me. It cost about $6k and it looked like it was used and poorly replicated. It was on the floor displayed on a shelf, and it was my first Chanel bag (i have 2 WOC that are perfect) and the SA wrapped it up immediately when I said i'll take it and so i didn't take a super close look until i arrived home. I just assumed that they would give me a brand new, high quality product without imperfections.
2 issues I noticed:
1. The chain looked dirty as soon as I opened it - now i see it's already PEELING!!
2. The lock was not in the centre.
Do you think this is normal? Is it not that noticeable? Someone asked me in another store if it was real or a fake and I am so bothered by it and have barely worn it. I plan to visit the montreal branch in a few weeks and want to know my rights or any potential solutions?
The store told me at time of purchasing that the hardware comes with warranty up to 5 years, so this might be covered under that...? but my receipt fine print says that the buyer pays for international shipping, so I'm unsure how much that would be and worried that even if they were to put the lock in the centre, it would look imperfect due to removing the old stitch and adding in the new stitching, and i'm unsure what they can do for the chains?
I am also interested in top handled bags, so would be open to any suggestions for re-selling (if I'm in Canada, where you might suggest) and/or whether you think there is a possibility the boutique may possibly even consider letting me exchange for the defective product...? (This is a seasonal bag so i doubt they'd have a replacement in store, in which case i'd love to replace with a new bag haha)
Your advice would be so appreciated
I purchased my chanel messenger bag several months ago (August) at Montreal Holt Renfrew Chanel boutique, and didn't notice the flaws in my brand new bag until I arrived home. I don't live close to the store and the SA said it was final sale (since I chose as an exchange for another brand new bag which I found was too big for me) so I tried to live with it given it might not be that noticeable to others without going back to possibly request another exchange, but the more I look at it, the more it bothers me. It cost about $6k and it looked like it was used and poorly replicated. It was on the floor displayed on a shelf, and it was my first Chanel bag (i have 2 WOC that are perfect) and the SA wrapped it up immediately when I said i'll take it and so i didn't take a super close look until i arrived home. I just assumed that they would give me a brand new, high quality product without imperfections.
2 issues I noticed:
1. The chain looked dirty as soon as I opened it - now i see it's already PEELING!!
2. The lock was not in the centre.
Do you think this is normal? Is it not that noticeable? Someone asked me in another store if it was real or a fake and I am so bothered by it and have barely worn it. I plan to visit the montreal branch in a few weeks and want to know my rights or any potential solutions?
The store told me at time of purchasing that the hardware comes with warranty up to 5 years, so this might be covered under that...? but my receipt fine print says that the buyer pays for international shipping, so I'm unsure how much that would be and worried that even if they were to put the lock in the centre, it would look imperfect due to removing the old stitch and adding in the new stitching, and i'm unsure what they can do for the chains?
I am also interested in top handled bags, so would be open to any suggestions for re-selling (if I'm in Canada, where you might suggest) and/or whether you think there is a possibility the boutique may possibly even consider letting me exchange for the defective product...? (This is a seasonal bag so i doubt they'd have a replacement in store, in which case i'd love to replace with a new bag haha)
Your advice would be so appreciated
Aged gold so the chain is normal.
Second this. And I don’t think the snap not being centered is a big deal. A bit weird, but doesn’t ruin the bag IMO. I highly doubt they’d consider an exchange.
Rude people ask if your bag is real--it has nothing to do with the bag--it has to do with the lack of manners of the person saying it to you. Whether they work in a boutique or not does not matter- jerks are all over the place. If you like the bag, I'd say enjoy it and disregard someone's stupid comment. If it's buyer's remorse (you didn't say if the bag you exchanged to get it was the same style or not- but you do mention liking a top handle)--then I'd say resell it. It looks normal and actually very cool to me, so I think if you decided to resell it you wouldn't have a problem getting a buyer.