Sometimes sellers take the money out of paypal immediately and then have to wait until it transfers back in before they can issue the refund. I don't agree with this practice. I always leave some money in paypal in case I have to give a refund.I think you are right. The step in option should have been at that purchase. I wonder if it will be there tomorrow after the day they expect my refund to be done. I am mainly annoyed because I hate when someone suddenly doesn’t answer messages once they have to give money back. It has been sitting there delivered for 3 days. I always pay immediately so it is annoying to wait and not hear anything.