I'm in need of advice..my authenticated K28 is deemed fake by Paris HQ

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

Status
Not open for further replies.
#106
Was wondering if any external authenticator is certified by Hermes and went thru an official training in their HQ.
Had a bad experience in the past. Bought from an allegedly reputable store and had the purse even "authenticated" by an allegedly reputable person as well, by sending in the link of the article. Luckily for me, the actual stores are not far away. So I brought it in confidently to purchase the missing lock & key. But to my surprise (and embarrassment) the long-time SA's words were: "This is not our leather. This is not our purse," upon inspection and touching the leather! My heart sank. I could fight for it to be real or accept it. I know SAs are not to determine authenticity but if they are the last set of eyes to inspect it before it reaches the craftsperson and she already rejected it, then I of course opted to return it and get my money back. I figured if I am paying top dollar for a purse, there better be no doubt about its authenticity at all! From then on, I decided to only get items from the actual store. And I am just talking about myself and what I experienced.
Hope though that this gets resolved in the OP's favor. Please update us if Paris reverses its claim. Hope you get back your beautiful purse. Wish you all the best.
 
  • Like
Reactions: ladyhermes, Gigllee and SupaUltra_J
#109
showgratitude said:
Th

Oh, so anyone can be an authenticator then. Thanks for the info.
Click to expand...

Anyone can CALL themselves an authenticator. You will note that in this forum we recommend very few. The authenticator the OP used is considered the gold standard and would be unofficially recommended by many Hermès employees. The bag pictured also appears authentic in every way.
I would have to find an old repair form to see what the legal language used is, but I dearly hope the OP is getting somewhere with Hermès HQ.
 
  • Like
Reactions: candyapple15, BBC, c18027 and 2 others
#110
QuelleFromage said:
Hermès does not certify authenticators....it would legitimize the resale market.

OP....any updates?
Click to expand...

Thanks for following up QF. No major update yet except one phone call with the After sales personnel today.

She revealed that before she wrote me the email “advising” the bag was not manufactured by Hermès, the bag had already gone through two rounds of examination at Paris HQ. She said it was Hermès’ standard procedure to have a purse in doubt be examined by another artisan.

I tried to make sure that the bag was properly assessed by an artisan, not just anyone from the after sales team. She verbally confirmed that was the case.

After receiving the photos and certificate, and a chat with the store manager, she will organize another round of assessment by Paris HQ. I re-stated the bag’s relative rarity, its proper model name, and emphasized that I would like it to be examined by a senior artisan.

She agreed to help out and I’m back to waiting.

I must admit my heart sank when she said the bag was already examined by more than one person at HQ...
 
  • Like
Reactions: PetiteAsian, megt10, obsessedwhermes and 18 others
#111
casseyelsie said:
I sincerely hope everything will turn out well for OP.
This is scary news for me and others who prefer to buy preloved H bags for discontinued leathers or any other reasons. All my H bags bought are authenticated preloved bags and still in good condition so I never send any to H spa.

Now this news makes me so worry to send any to H spa in the future. The thoughts of H mistakenly destroying authenticated bags is just too scary!

LOVE & all the best to OP...
Click to expand...
Yes, I think this thread has made everyone too frightened to ever send a bag in to H for spa.
 
  • Like
Reactions: SakuraSakura, elena, lvchanellvr and 7 others
#112
I'm so sorry. I'm still following along here and wanted to show support even though I don't have any advice to add.
I hope that a senior artisan sees it and says it's authentic. This has been a nightmare.
 
#114
SupaUltra_J said:
Thanks for following up QF. No major update yet except one phone call with the After sales personnel today.

She revealed that before she wrote me the email “advising” the bag was not manufactured by Hermès, the bag had already gone through two rounds of examination at Paris HQ. She said it was Hermès’ standard procedure to have a purse in doubt be examined by another artisan.

I tried to make sure that the bag was properly assessed by an artisan, not just anyone from the after sales team. She verbally confirmed that was the case.

After receiving the photos and certificate, and a chat with the store manager, she will organize another round of assessment by Paris HQ. I re-stated the bag’s relative rarity, its proper model name, and emphasized that I would like it to be examined by a senior artisan.

She agreed to help out and I’m back to waiting.

I must admit my heart sank when she said the bag was already examined by more than one person at HQ...
Click to expand...
From a liability standpoint, I want to to imagine that Hermes tries it’s best to avoid false negatives in its authentication processs. I spoke with my SA about the likelihood of misauthentication (is that even a word) and she asserted that the company is very thorough to avoid being sued for destroying an otherwise authentic bag. OP - so sorry that you are going through this nightmare
 
  • Like
Reactions: christinemliu, ladysarah, SupaUltra_J and 2 others
#115
momasaurus said:
Yes, I think this thread has made everyone too frightened to ever send a bag in to H for spa.
Click to expand...
Totally agree. If I bought anything preowned/preloved, I won’t take a chance sending it to the spa especially when my only proof of authenticity is the reseller ‘s word and authenticator certificate. Honestly i’d rather Pay the reseller a fee/premium to incur the risk of sending said bag to the spa. This is too stressful even for a reader/observer
 
  • Like
Reactions: pureplatinum, momasaurus, SupaUltra_J and 3 others
#116
This thread is such a fascinating read to me and my heart goes out to the OP. From the photo, your bag is such a beauty. I hope you get her back and the issue get resolved in your favor.
 
  • Like
Reactions: doni
Status
Not open for further replies.
Top