I'm in need of advice..my authenticated K28 is deemed fake by Paris HQ

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#136
PJW5813 said:
showgratitude, Hermes has caught on to this as a method of authentication.
This thr

You only need to read it to see what an unwise route it is to take if you have any doubts about authenticity.
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If I am shelling out a lot of money, the purse better be authentic across the board. And it better be determined by the maker of the item. Just my opinion and preference. It is not illegal to bring in your authentic Hermes purse for spa treatment. I think though that if you are not sure of the origin of your item and it is deemed as fake by H when you bring it in, you’d really be shocked and embarrassed. That said, even if it is one of the most obvious and logical ways to determine authenticity of an item, many refuse to do it. Who would want to endure that anyway…..especially if you have to travel so far for it? Hermes is the maker of what I bought, and is obviously a duly licensed and recognized successful international company. They have corporate lawyers and follow stringent measures in their policies and procedures. So, I don’t see why H’s (especially the H HQ in Paris) determination won’t be the golden standard of authentication. You can fight it until the very end. But my big question is…..will you win?

Anyway, no one wants to be in this predicament. Based from the OP’s update, I am hoping against hope that the senior craftsperson gives her some good news. And as what I previously said, I hope she would be able to retrieve her beautiful purse.
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#137
I know we are speaking of the great Hermes, but the notion that one of their artisans could not make a mistake is quite short sighted. In the past few years, quite a few missteps and errors have been made by many luxury brands. For example, LV has always had a reputation for top quality, yet they have produced multiple defective bags (pochette Metis) from 2016 to the present. Burberry has had many design errors as well (dk88). There has been an overall decline in the quality and craftsmanship of luxury goods across brands. Perhaps the person who examined your K28 was less experienced than other experts. Or the original artisan made an error, yet passed the bag on for sale anyway. I would be livid nevertheless.
 
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#138
QuelleFromage said:
I heard a scarf salesperson at Madison call my SO Kelly a fake to her colleague. I don't think she knew I heard. She's not an artisan, but a pretty swift jump to a very wrong judgment. (She lost out on a sale from that, too....).
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That sounds extremely unprofessional, I cannot imagine any of the London or Paris SA’s I am familiar with making such a comment within earshot of a customer.
Also what do you mean by ‘Paris has been wrong plenty of times?’
 
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#139
I’m sorry too that OP has had to go through this experience, she is doing a service to others as a warning while looking for solutions. I just hope she didn’t spend a fortune on this bag.
 
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#142
fabuleux said:
Under French law, they have the right to destroy counterfeit merchandise. In fact, owning a fake bag is illegal in France (but many do like everywhere else in the world). For example, if you are stopped by custom agents at the airport and they assess your bag as fake, they can confiscate it and destroy it.
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Do they tear out your heart at the same time if it's a bag you like?
 
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#143
serenluv202 said:
I know we are speaking of the great Hermes, but the notion that one of their artisans could not make a mistake is quite short sighted. In the past few years, quite a few missteps and errors have been made by many luxury brands. For example, LV has always had a reputation for top quality, yet they have produced multiple defective bags (pochette Metis) from 2016 to the present. Burberry has had many design errors as well (dk88). There has been an overall decline in the quality and craftsmanship of luxury goods across brands. Perhaps the person who examined your K28 was less experienced than other experts. Or the original artisan made an error, yet passed the bag on for sale anyway. I would be livid nevertheless.
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It was not that long ago, maybe 3 years, when H was making bags with leather that smelled in places like a warm car. There's a thread on this if anyone wants further details.
I found your post interesting about the span of luxury brands making big "goofs."
 
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#144
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#147
doni said:
I don’t know if I am alone in this but I am starting to find this thread really surreal... do we really believe that a bag is going to go to three completely clueless people in-house in Hermes who are entrusted by the house to know about authenticity and not be deemed real because it is a Mou? Come on, rare as it was, a Mou is a fairly recent model in Hermes years, it is very sought after and you can currently find replicas in internet being advertised as Mous for 500$... I had a nameless Hermes bag of which I have only myself seen one serviced by Hermes...

I am not saying Hermes hasn’t made a mistake or that it won’t happen that they make one. They are human like everyone else. But being ignorant of their models to this extent... if missing a whole layer was a reason to reject a bag, it wouldn’t have made it to the hands of the artisan in the first place. If he was ignorant of the model, he would have at least wondered why no one in house had blinked an eye at a bag that was obviously not your classic Sellier... A decision that results in the destruction of someone else’s bag is not one that I think Hermes takes lightly. In any case, I hope that it is indeed a mistake on another basis that gets solved as it seems to have happened in the past.
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You are not alone. But right now it’s all a blur/smokes and mirrors - reason #98 why I, for the sake of sanity will rather play the Hermes game, get my bag, sleep well at night and save the universe tales that touch the heart.

I am going to say this and clarify upfront that by no means is this being directed at the OP (I deeply empathize with her) and I don’t know the details of her purchase.

However the reason some of these post seem surreal and a blur is because we have seen authenticators screw up royally, cos truth is they are humans and some are just outright out to scam other. We have also seen people send fake bags to the spa so that they can scam unsuspecting resellers out of a free Birkin on claims that paris said it’s fake, I want my money back. We have also seen sellers collude with authenticators to pass off fakes as real then flipping to make innocent/unsuspecting buyer look like a scam. It’s a mad world out there and anything is possible. If it will cost you your peace of mind, then it’s too darn expensive. More expensive than building a spending profile at H.
 
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#148
Gigllee said:
You are not alone. But right now it’s all a blur/smokes and mirrors - reason #98 why I, for the sake of sanity will rather play the Hermes game, get my bag, sleep well at night and save the universe tales that touch the heart.

I am going to say this and clarify upfront that by no means is this being directed at the OP (I deeply empathize with her) and I don’t know the details of her purchase.

However the reason some of these post seem surreal and a blur is because we have seen authenticators screw up royally, cos truth is they are humans and some are just outright out to scam other. We have also seen people send fake bags to the spa so that they can scam unsuspecting resellers out of a free Birkin on claims that paris said it’s fake, I want my money back. We have also seen sellers collude with authenticators to pass off fakes as real then flipping to make innocent/unsuspecting buyer look like a scam. It’s a mad world out there and anything is possible. If it will cost you your peace of mind, then it’s too darn expensive. More expensive than building a spending profile at H.
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Valid on all current productions, however the Kelly MOU model was only produced for 2 years therefore if you missed the boat you would have to go through the 2nd hand market.
 
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#149
serenluv202 said:
I know we are speaking of the great Hermes, but the notion that one of their artisans could not make a mistake is quite short sighted. . . Perhaps the person who examined your K28 was less experienced than other experts. Or the original artisan made an error, yet passed the bag on for sale anyway. I would be livid nevertheless.
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It would be helpful if you read the whole thread, because OP clearly stated in her post 110
that the idea is incorrect that Hermes would deem a bag to be a fake on the opinion of one inexperienced employee.


She (the after sales person) revealed that before she wrote me the email “advising” the bag was not manufactured by Hermès, the bag had already gone through two rounds of examination at Paris HQ. She said it was Hermès’ standard procedure to have a purse in doubt be examined by another artisan.

I tried to make sure that the bag was properly assessed by an artisan, not just anyone from the after sales team. She verbally confirmed that was the case.
 
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