I’m so sorry you’re going through this. Hopefully with the previous owner’s involvement, things can get settled once and for all and your bag is returned. Now that there’s a reference number to go on, there has to be a light at the end of this tunnel. I have nothing but positive thoughts for you supaultra_j [emoji173]️
I'm in need of advice..my authenticated K28 is deemed fake by Paris HQ
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I’m so sorry you’re going through this. Hopefully with the previous owner’s involvement, things can get settled once and for all and your bag is returned. Now that there’s a reference number to go on, there has to be a light at the end of this tunnel. I have nothing but positive thoughts for you supaultra_j [emoji173]️
OP, Thank you for a master class on how to handle yourself with grace and dignity through a prolonged difficult situation. I wish you the best.
Well, this story put me off from buying from Hermes resellers but one thing might be worth mentioning - some of us (myself included) are not blessed with wealth and for those saving for both eg. retirement and the dream bag it might be hard to pull $20k for accessories that have be no use in their current lifestyle (jewellery, wallets, RTW -I'm too large). I'm talking about big city like London where my face won't be remembered by the SA unless I'd drop serious money. I love the point about saving for such bag but if only the rules were clearer (eg. how much is enough to show the appreciation for the brand) and we wouldn't see the resellers with tonnes of brand new H bags (so the SA training doesn't work if then can get away?)
Of course one might say - this is not brand for you. I just like certain things made by Hermes: leather bracelets, a few bags (obviously the B/K range for the reason how hardware plays with the shape and colour), maybe Jige, Evelyne. I would imagine that then I'm not the right customer for the brand but just wanted to make my point here.
OP - really sorry about the situation.
Nonsense I don't think so at all, just having a rapport with a SA will be enough for them to remember you; you money in whatever abundance large or small will be appreciated. Example, I visited the Brussels store Easter last year and had a lovely experience with an SA didn't spend that much by any means, when I returned some 14 months later she remembered me and before I even noticed she was approaching me with a big toothy grin!
Anyway on topic, I've been following this thread with a considerable amount of anxiety at the OP's situation, I hope that now the email that the original owner has found can lead to a favourable outcome and closure. xx
Wishing the OP the best, and hope there is a positive outcome, whatever that may be 
You've handled this tough situation most admirably.
You've handled this tough situation most admirably.So am wondering why people think e-mail from the original owner is the silver bullet that will prompt Hermes to overturn their verdict upon 3 inspections that the Darn bag is fake. Did I miss somehow somewhere that Hermes said proof of original ownership is in question and not the actual bag that was sent in ? Sorry that I am not the sharpest knife in the cupboard with my mundane questions
OP so sorry that you are going through all these inconvenience and also stand the risk of losing a bag that you evidently really want.
At the end of the day, Hermes’ opinion is what matters.
Third party authentications are useful when there is no other way to ascertain the genuineness of a thing; however, when the best way to authenticate is still available, ie like in this case via Hermes spa treatment, then that way is and should be the final word on the matter of authentication.
What good is having a bag deemed authentic by others when Hermes itself will not acknowledge it as authentic?
It does promising that the seller is willing to give OP a refund, and hopefully seller herself will be able to recoup payment from the original owner/consignor.
At the end of the day, Hermes’ opinion is what matters.
Third party authentications are useful when there is no other way to ascertain the genuineness of a thing; however, when the best way to authenticate is still available, ie like in this case via Hermes spa treatment, then that way is and should be the final word on the matter of authentication.
What good is having a bag deemed authentic by others when Hermes itself will not acknowledge it as authentic?
It does promising that the seller is willing to give OP a refund, and hopefully seller herself will be able to recoup payment from the original owner/consignor.
How do you answer this? You don’t.
You are still implying that OP switch the bags (a very rare combo) which has been address by several people including OP herself. So what's the purpose of your post?
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Good morning Dear, I have decided to repost the question I deleted earlier as I can’t convince myself that these photos are the same bag after you reminded us that you did take your own photo and posted on https://forum.purseblog.com/threads/what-is-your-last-hermes-purchase.886190/page-1801#post-32322877. Please kindly let us know why you didn’t mention about the leather defect, flaw, rubbing mark which clearly shown on the reseller’s photo? Again you mentioned in your post that the front and back flaps were in good condition, what about the leather rubbing mark? How come such blemish flaw didn’t show up on your own bag photo?
Please correct me if I am wrong, but are you sure you have authenticated and received the same exact bag that reseller posted and then sent it to Hermes for repair? Your feedback is greatly appreciated and wish you the best.
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Well assuming that everyone is telling the truth then the bag has been in 3 hands, the original owner, reseller and then new owner so if the original owner has an email pertaining to the bag with a reference number (perhaps it's had a spa before) then that can be looked into to establish the provenance...
Posting with professed "ignorance" does not disguise the negative intent of this and other posts you've made. I suggest you sit back and wait to see how it turns out. There has been enough negativity in this thread.
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The photos were taken under different lighting and under low light, not all flaws will show. If you look at the right side of the bag in the brighter photos, there are 2 rather large creases running down almost the entire height of the bag. They are also visible in the low lighting photo. They are the same bag.
In any case, the original owner can contact Paris and Paris can send photos of the bag they are in possession to her and surely she will recognise whether the bag was hers or not.
Also, how can such an old Kelly have practically perfect hardware with hardly any scratches? There’s just the tiniest bit of them. I’ve had mine for far less time and the hardware doesn’t look so shiny and new. I’m genuinely being curious, can you polish off scratches without sending it to Hermes?
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