Okay, that is really gross. I feel bad for whoever bought the sheets that were in your mom's BASEMENT for a DECADE!
I will NEVER shop at Marshalls ever again!!
- Thread starter lizlikeshugs
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Okay, that is really gross. I feel bad for whoever bought the sheets that were in your mom's BASEMENT for a DECADE!
I think it depends on the store and the person working at the time. There is one TJM near me that wouldn't take back 74AM jeans with a tag and receipt b/c they were purchased at a Runway store. I brought them back to a different store (not Runway) and they took them back no problem. I think it was the store manager who made this decision for the store.
TJMAXX can be bad too (same company)
i tried to return two identical shirts, in different colors. both were $59.99. even though both had tags and i had the receipt, they refused one because it "smelled used" WTF? i told her, "well i tried it on so you are probably smelling me". i didn't even wear them, i just tried them on and they were too big! and she then repeated that it smelled "washed" so i told her, how can i wash the shirt and still have the tag attached?
i ended up just returning the one shirt and donating the other to goodwill.
but the best CS i've received at TJMAXX was recently. was visiting home, two identical linea pelle bags but different colors were priced differently. black was $99.99 and the brown was $69.99. so i took both bags to the front and asked if i could have the black one for the price of the brown one. they honored it so i got it. but then again, this was a completely different store that carries "better" and "designer" items whereas the first store i mentioned doesn't.
i tried to return two identical shirts, in different colors. both were $59.99. even though both had tags and i had the receipt, they refused one because it "smelled used" WTF? i told her, "well i tried it on so you are probably smelling me". i didn't even wear them, i just tried them on and they were too big! and she then repeated that it smelled "washed" so i told her, how can i wash the shirt and still have the tag attached?
i ended up just returning the one shirt and donating the other to goodwill.
but the best CS i've received at TJMAXX was recently. was visiting home, two identical linea pelle bags but different colors were priced differently. black was $99.99 and the brown was $69.99. so i took both bags to the front and asked if i could have the black one for the price of the brown one. they honored it so i got it. but then again, this was a completely different store that carries "better" and "designer" items whereas the first store i mentioned doesn't.
This is from upthread. I had that happen to me at TJM. I bought a Tory Burch dress at one store. After thinking about it, I decided to return it to the TJM store closer to my house. The SA told me to return it to the original location. I made a stink about that.
It is NOT printed on the receipt. It is NOT stated on the return policy behind the customer service desk. In CA (and in most states), the return policy must be clearly stated for consumers. The SA called the manager and I told her TJM's return policy does not require returns be made at the store where the sale originated. She relented and allowed the return.
If they are training SAs to disallow returns, particularly high dollar returns, by claiming returns must be made at the original store, I have a serious issue with that. That's something that can be reported to the state attorney general's office.
Unfortunately with the low prices you expect that the customer service will not be wonderful, but it surprises me they wouldn't return the item. I would not only call the district manager, but call the corporate office and complain. Especially in this economy, they should be bending over backwards to accommodate you.
As for the price switching, I have a girlfriend who works at a Marshall's in Solana Beach and she says that because they cannot prove the customer switched the tags, they are required to sell it at that "Advertised" price. Even though two people might buy the exact same item at two different prices, they are required to run it at that price. Sometimes they can verify that it's not the right price by doing a stock check, but for limited quantities and such it's not worth the effort. Not too long ago I bought a Ralph Lauren cable-knit throw from Marshall's. The tag said $12.99, I got to the counter and it was $20. I tried to insist that this is not my problem and I that I should receive the item at the price but in the end all I could do was pay the $20 because all they have to say is "Do you still want the Item". Take it for what it's worth and limit your shopping there.
Wow.... I am so sorry to hear that. I'll keep in mind about Marshall and TJ Maxx stinking return policy and unprofessional services.
I had a horrible experience trying to do a return at TJ Maxx last week. I had about 6 things and no receipt - which I know looks completely shady and was a HUGE error on my part, normally I'm great about keeping receipts but this particular situation went completely awry. Anyhow, the cashier needed the managers approval so the manager came out and she was horribly nasty to me. I explained to her why I didn't have the receipt and apologized. She then told me one of the items had a tag on it that they hadn't used in "years" (I bought it about a month ago), one of the items (that was originally from Cache) she said they had never carried that brand and accused me of tag switching, then she told me I needed to learn to read and read their return policy. I was so shocked I couldn't do anything besides stand there speechless. If she'd just said "I'm sorry, we can't take these things back" I would've completely understood because it was absolutely my fault for not having the receipt. But for her to be that rude! I went home and wrote an email to their customer service but haven't heard back.
ashshopstoomuch:
I recommend writing a hard-copy letter and sending it snail-mail to a customer service contact. I am a big believer in letter-writing; I ALWAYS get a response from that (and almost always, along with it comes a $25 gift card for whichever offending restaurant/retailer).
I recommend writing a hard-copy letter and sending it snail-mail to a customer service contact. I am a big believer in letter-writing; I ALWAYS get a response from that (and almost always, along with it comes a $25 gift card for whichever offending restaurant/retailer).
Well I think it's gross that your mother lied to get her refund. It's shady acts like this that affect store return policies.
