Hermes Troy Michigan’s Somerset Collection

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#170
I sent an email requesting an appointment and got a call to schedule about a week and a half later. It's this Saturday and I'm so excited, but also glad to "beat the rush" (to some extent) as I was told that starting on the 5th there will be no more appointments required.

I'm really hoping to hit it off with an SA. I really would love a good experience!
 
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#171
I walked by the store the other day and it doesn’t look as large inside as Crate & Barrel did. To those who have been in the store is it as large as the old Crate & Barrel? Just curious...
 
#172
Hello,
I live a few hours away from this location and want to visit soon do they still require appointments? I remember seeing someone mention that starting July 5th they will not but I don’t want to show up and be turned away.
Thank you
 
#173
tyst94 said:
Hello,
I live a few hours away from this location and want to visit soon do they still require appointments? I remember seeing someone mention that starting July 5th they will not but I don’t want to show up and be turned away.
Thank you
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No, you won't need an appointment anymore, but you would need to wait in line outside of the store. Depend on how many people in front of you. I heard the avg. wait time is about 20-30 mins.
 
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#179
lovehermes said:
Besides a Birkin or Kelly have you been happy finding things at Hermes in Troy? Asking because it’s such a small store.
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I was able to get an Evelyne 29 and a Rodeo Pegasus PM, and to order a couple things I liked but they didn’t have.

I will say it’s a different experience for me. I’ve previously gone to Toronto for Hermes. My SA there would send photos, confirm stock, etc. The SA I have here always says I have to come in to talk about the harder to find items (even the Rodeo!). She had to ask the store manager before I could get offered the Rodeo PM. In Toronto you can walk in and buy one.

Then last week I texted my SA and got a message a few days later that she was out and wouldn’t be back for a week. Then today they called and asked if I would see a new SA because mine is “no longer available.” So I’m assuming she left.
 
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#180
multicolordreams said:
I was able to get an Evelyne 29 and a Rodeo Pegasus PM, and to order a couple things I liked but they didn’t have.

I will say it’s a different experience for me. I’ve previously gone to Toronto for Hermes. My SA there would send photos, confirm stock, etc. The SA I have here always says I have to come in to talk about the harder to find items (even the Rodeo!). She had to ask the store manager before I could get offered the Rodeo PM. In Toronto you can walk in and buy one.

Then last week I texted my SA and got a message a few days later that she was out and wouldn’t be back for a week. Then today they called and asked if I would see a new SA because mine is “no longer available.” So I’m assuming she left.
Click to expand...
Would you mind to share who was your SA?
 
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