Hermes Special Order Bags

Since this thread is now huge and the internal links to frequently asked questions no longer work, here is a brief FAQ for newcomers to the Hermes Special Order process.

What are the current choices for "a la carte" Special Order bags?
Current color charts Page 1420 Post 21,296 February 7, 2024
Most Recently Known Selection Definitions (bag types, sizes, combos) Sept 4, 2021
Thread Choices for stitching.
Lucky Symbols for stamping.


What is an Hermes Special Order?
Each year Hermes gives select clients the opportunity to customize a classic bag in a made-to-order a la carte process. This thread is only for bag A La Carte orders (please use the separate threads for watch SOs and shoe SOs). "A la carte", "SO" (special order), and "HSS" (horse shoe stamp) are used interchangeably on this forum.

When is the Special Order season?
Currently, there is one SO season each calendar year, opening around the beginning of February and closing when slots run out or the end of December, whichever occurs first. New SO menus are typically leaked in February and remain constant until the following calendar year. Individual stores have complete discretion on when, within this window, they offer SO appointments to their clients.

Which specs can I customize?
Hermes defines which specs can be customized and these specs can change each SO season. Generally these specs include: leather type, leather color, and hardware color. At your SO appointment, your SA will present you will the limited menu of choices including bag types and sizes (Birkin 25, Kelly 28, etc), pre-set combination designs (line, verso, multico, etc), leather choices, leather colors, hardwares, and a map for which options can be selected for which bag type and size. Not all leathers and hardwares are allowed for all bag types and sizes.

Can I make physical changes to a bag definition during SO?
Sometimes clients would like to change a physical aspect of a bag, like increase the handle drop or add a pocket or a strap. Unfortunately, Hermes does not allow any type of alteration to the bag definition during SO. For extensive changes like these, a client would need to pursue a “Horizon order” which can be read about here.

How long will my SO take?
There is no way to predict how long a SO will take from placing the order to receipt of the finished product. Although Hermes has recently put forward efforts to fulfill a la carte orders within a year, it isn’t uncommon for bags to arrive in just a few months or also much longer than the year estimate.

Can my SA give me status my existing SO?
Unfortunately, the info that can be seen by SAs at the local store is very limited. They can generally see if the order is still outstanding (ie hasn’t been cancelled) but do not get status updates beyond that. Some stores will update clients when they get notice that a bag has been shipped from Paris but other stores wait until the bag is physically in store before alerting the client.

Do I need to place a deposit for SO?
In most regions of the world, a deposit is not required for SOs. However, some Asian and Middle Eastern locations do seem to request at least a partial deposit. Deposits may also be required in other regions if the SO selections are very personalized (ie if you have your personal initials hot stamped onto the bag) such that selling the bag to a different client, if the original client declines the bag, would be difficult.

Do I receive confirmation of my SO after placing my order?
In most regions of the world, the client gives their specifications to their SA and that is the last they hear about it until the bag arrives. Paris stores seem to be an exception to this and send the client a confirmation email within a few weeks of placing the order.

Is there a premium for a SO bag?
No, there is no premium price for SO bags. Their price is the same as any other standard stock bag of the same specifications at the time of delivery.

Is my SO a quota bag?
SO bags are generally counted toward a client’s two-bags-per-year limit at the time that the bag is received and paid for. If a client has already maxed out their quota bag allocation for the year, some stores will allow an exception to purchase your SO as a third bag for the year while other stores will require the customer to wait until a new calendar year before receiving the bag. These policies are subject to be changed per store at their convenience so it is always wise to check with your specific SA.

Where can I get ideas for my SO bag?
This thread shows unique combination bags and this thread shows contrasting stitching bags. Please consider posting your bag there once it arrives!

Where can I see historical SO menus?
2023 on post 19,874 page 1325 Feb 3, 2023
2022 on post 17,729 page 1182 Sept 13, 2021
2021 on post 15,439 page 1030 Aug 16, 2020
2020 on post 13,222 page 882 Aug 8, 2019
2019 on post 10,472 page 699 Sept 10, 2018
2018 on post 7,687 page 513 Sept 15, 2017
2017 on post 4,749 page 317 Sept 26, 2016
 
Wife was offered a SO! She was thinking of Mini Kelly Sellier, multico, nata base and gris perle straps with inverse stitching, and permabrass hardware. Any thoughts from the group? Been trying to find something similar online but haven't found anything too similar? TIA
I have a similar issue, might be offered an SO, thinking of same mini Kelly II multico….. very confused about colours as I mostly like neutrals. I have a craie Kelly 25 sellier so wondering if nata (for the main body)will make sense with like Gris tourterelle…. Need some expert advice
 
Hi, anyone knows if Etoupe can be made in tonal stitching instead of usual white/inverted stitch for SO?
I'm planning to do a combo of gris t and etoupe but I only want it in tonal stitching. TIA.
You can pick any color thread you want from the threads list. Just be sure to reference it by name and avoid “tonal” in this case to remove any potential confusion between “tonal” and “default”.
 
Hi, anyone knows if Etoupe can be made in tonal stitching instead of usual white/inverted stitch for SO?
I'm planning to do a combo of gris t and etoupe but I only want it in tonal stitching. TIA.
Yep! But anytime you undo a standard house choice, you do run the risk of artisan choice undoing your selection.
 
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Hey everyone, I was wondering when your SO is available to collect is there a time limit? For example in London when your wish is fulfilled you have up to 3/4 days to collect the bag and if you do not collect they will give someone else the opportunity to buy. Have you guys experienced a time limit for collecting your SO as it’s already in your name?

I will ofc ask my SA when I next see her but curious to know your experience.
My arrived in store early this week but I can't pick it up for 3 weeks as I am away at the moment. No issue whatsoever. Losing my mind in anticipation though
 
Hi is the gris clair almost white like in the pictures or can you see same colur in the thread?
It is not white, you can see the grey in the color, it does not come out in the picture properly. But it is a very light color. I wanted it to match the paladium hw and i think it is perfect. I have a comparision of the color I took in store.
CFE5306E-EBEA-4815-8B87-5AAD19594189.jpeg