Hermes Special Order Bags

acrowcounted

Uh oh...
O.G.
Feb 10, 2007
7,356
23,344
Since this thread is now huge and the internal links to frequently asked questions no longer work, here is a brief FAQ for newcomers to the Hermes Special Order process.

What are the current choices for "a la carte" Special Order bags?
Current selection definitions (bag types, sizes, combos) Sept 4, 2021
Current color charts Page 1182 Post 17,729 Sept 13, 2021

(Added Sept '22) Please note: color chart stays the same as last year’s chart (except for Bleu Brume, which is deleted as an option in any leather) and will be used until next round September 2023!

What is an Hermes Special Order?
Each year Hermes gives select clients the opportunity to customize a classic bag in a made-to-order a la carte process. This thread is only for bag A La Carte orders (please use the separate threads for watch SOs and shoe SOs). "A la carte", "SO" (special order), and "HSS" (horse shoe stamp) are used interchangeably on this forum.

When is the Special Order season?
Currently, there is one SO season each year, opening around the end of August and closing in June. (FSH seems to be the exception with year round SO offerings.) New SO menus are typically leaked in August and remain constant until the following August. Individual stores have complete discretion on when, within this window, they offer SO appointments to their clients.

Which specs can I customize?
Hermes defines which specs can be customized and these specs can change each SO season. Generally these specs include: leather type, leather color, and hardware color. At your SO appointment, your SA will present you will the limited menu of choices including bag types and sizes (Birkin 25, Kelly 28, etc), pre-set combination designs (line, verso, multico, etc), leather choices, leather colors, hardwares, and a map for which options can be selected for which bag type and size. Not all leathers and hardwares are allowed for all bag types and sizes.

Can I make physical changes to a bag definition during SO?
Sometimes clients would like to change a physical aspect of a bag, like increase the handle drop or add a pocket or a strap. Unfortunately, Hermes does not allow any type of alteration to the bag definition during SO. For extensive changes like these, a client would need to pursue a “Horizon order” which can be read about here.

How long will my SO take?
There is no way to predict how long a SO will take from placing the order to receipt of the finished product. Most orders seems to take six months to a year, however it isn’t uncommon for bags to arrive earlier or much later than that estimate.

Can my SA give me status my existing SO?
Unfortunately, the info that can be seen by SAs at the local store is very limited. They can generally see if the order is still outstanding (ie hasn’t been cancelled) but do not get status updates beyond that. Some stores will update clients when they get notice that a bag has been shipped from Paris but other stores wait until the bag is physically in store before alerting the client.

Do I need to place a deposit for SO?
In most regions of the world, a deposit is not required for SOs. However, some Asian and Middle Eastern locations do seem to request at least a partial deposit. Deposits may also be required in other regions if the SO selections are very personalized (ie if you have your personal initials hot stamped onto the bag) such that selling the bag to a different client, if the original client declines the bag, would be difficult.

Do I receive confirmation of my SO after placing my order?
In most regions of the world, the client gives their specifications to their SA and that is the last they hear about it until the bag arrives. FSH seems to be an exception to this and sends the client a confirmation email within a few weeks of placing the order.

Is there a premium for a SO bag?
No, there is no premium price for SO bags. Their price is the same as any other standard stock bag of the same specifications at the time of delivery.

Is my SO a quota bag?
SO bags are generally counted toward a client’s two-bags-per-year limit at the time that the bag is received and paid for. If a client has already maxed out their quota bag allocation for the year, some stores will allow an exception to purchase your SO as a third bag for the year while other stores will require the customer to wait until a new calendar year before receiving the bag. These policies are subject to be changed per store at their convenience so it is always wise to check with your specific SA.

Where can I get ideas for my SO bag?
This thread shows unique combination bags. Please consider posting your bag there once it arrives!

Where can I see historical SO menus?
2022 on post 17,729 page 1182 Sept 13, 2021
2021 on post 15,439 page 1030 Aug 16, 2020
2020 on post 13,222 page 882 Aug 8, 2019
2019 on post 10,472 page 699 Sept 10, 2018
2018 on post 7,687 page 513 Sept 15, 2017
2017 on post 4,749 page 317 Sept 26, 2016
 
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audreylita

Shopping's my cardio
Authenticator
O.G.
Mar 23, 2009
8,948
2,666
I've ordered three SO's and received two of them just shy of a year of placing the orders. It's been well over a year of placing the third order and still no word on its expected arrival.

So I placed a fourth special order in the fall.

It came in on Saturday.

It took 71 days for them to make AND deliver my birkin. Can you believe it!

I went into the boutique on Saturday with my pooch to pick up the bag. She managed to completely mortify me by pooping on the floor. And still they sold me the bag! Gotta love it.

:doggie:
 

carlinha

O.G.
Jul 27, 2008
18,239
6,616
I've ordered three SO's and received two of them just shy of a year of placing the orders. It's been well over a year of placing the third order and still no word on its expected arrival.

So I placed a fourth special order in the fall.

It came in on Saturday.

It took 71 days for them to make AND deliver my birkin. Can you believe it!

I went into the boutique on Saturday with my pooch to pick up the bag. She managed to completely mortify me by pooping on the floor. And still they sold me the bag! Gotta love it.

:doggie:

gotta love the pups!!!!!! :roflmfao: mine has mortified me quite a few times too... but still love her to death!

congrats on your SO audrey!
 

footlocker

O.G.
Mar 25, 2010
1,993
210
congratulations on your latest SO! blue oscure (almost black) coupled with tosca is a very nice combo.

regarding your third SO, mind sharing what leather are you ordering? Perhaps it is the shortage of leather that makes the wait longer.

For my own SOs, the waiting time range from 6 months to 2 years.
 
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fashionistaO

Gatekeeper!
Oct 12, 2007
10,460
14
CONGRATS dear!!!

SO, usually 6mos to a year, but this 71 days makes me think H tripled up on craftsmen count^

Per FdM events, it takes a craftsperson 12-15 hrs(varies w/ craftpeeps) to make a Kelly and the Kelly takes the longest to assemble bcos of the handle.

Frd got her SO in 3 months, couple of years back, thot that was a record lol
 

mlemee

Member
Feb 2, 2012
2,490
10
I've ordered three SO's and received two of them just shy of a year of placing the orders. It's been well over a year of placing the third order and still no word on its expected arrival.

So I placed a fourth special order in the fall.

It came in on Saturday.

It took 71 days for them to make AND deliver my birkin. Can you believe it!

I went into the boutique on Saturday with my pooch to pick up the bag. She managed to completely mortify me by pooping on the floor. And still they sold me the bag! Gotta love it.

:doggie:

Congratulations, 71 days has got to be a record!
And yes, my little one has shamed me a few times in Chanel. I mean, who poos in Chanel?
 
Dec 28, 2007
16,320
36,861
71 days is fab! I think sometimes it takes longer if you insist on "resting" leathers or colors but I bet if a batch of leathers suddenly takes the dye and ends up like eg RG instead of RC then it's "back"!

Congrats on your SO!
 
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sabrina85

Member
Nov 28, 2012
102
1
Congrats on your SO! I am not here to comment on the duration of SO because i have never been offered an SO and getting one birkin is hard enough for me. Lol.

Im here to congratulate you on your order i bet they are sll beautiful. Do you mind posting a picture if you have the time? Tosca is my favorite hermes color especially when paired with gold hardware. What is the hardware on your SO?
Please post pictures! Im dying to see :yahoo:
 
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seton

Keeper of the Flame
O.G.
Dec 27, 2006
9,225
3,957
what a charming story. congrats on your SO!

I used to order from the Equadorian line division (it's ready when it's ready) of the SO dept and all my SOs took 2-3 yrs.
If I dont count my first order.
And if I dont count the one that took FOUR years.
And if I dont count the one that all records of mysteriously disappeared after 2 yrs and that I happen to see on the arm of a socialite around this time.

One of my friends order from the same division since she just past her 2 yr anniversary on her SO.
 

lulilu

O.G.
Mar 28, 2006
26,691
18,754
Audrelita, that sounds like a gorgeous bag!

My SOs have taken between 6-12 months. As someone said, if they are making items in that color/leather, they all seem to come together.

A PO, on the other hand, I have been given in 2-3 months.
 

lulilu

O.G.
Mar 28, 2006
26,691
18,754
what a charming story. congrats on your SO!

I used to order from the Equadorian line division (it's ready when it's ready) of the SO dept and all my SOs took 2-3 yrs.
If I dont count my first order.
And if I dont count the one that took FOUR years.
And if I dont count the one that all records of mysteriously disappeared after 2 yrs and that I happen to see on the arm of a socialite around this time.

One of my friends order from the same division since she just past her 2 yr anniversary on her SO.

Now I am mystified, Seton. What does the Equadorian line division make? How do you know yours is coming from there?
 
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