Hermes Special Order Bags

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Since this thread is now huge and the internal links to frequently asked questions no longer work, here is a brief FAQ for newcomers to the Hermes Special Order process.

What are the current choices for "a la carte" Special Order bags?
Current color charts Page 1529 Post 22,934 February 16, 2025
Most Recently Known Selection Definitions (bag types, sizes, combos) Sept 4, 2021 - Probably out of date
Thread Choices for stitching. - Probably out of date
Lucky Symbols for stamping.


What is an Hermes Special Order?
Each year Hermes gives select clients the opportunity to customize a classic bag in a made-to-order a la carte process. This thread is only for bag A La Carte orders (please use the separate threads for watch SOs and shoe SOs). "A la carte", "SO" (special order), and "HSS" (horse shoe stamp) are used interchangeably on this forum.

When is the Special Order season?
Currently, there is one SO season each calendar year, opening around the middle of February and closing when slots run out or the end of December, whichever occurs first. New SO menus are typically leaked in February and remain constant until the following calendar year. Individual stores have complete discretion on when, within this window, they offer SO appointments to their clients.

Which specs can I customize?
Hermes defines which specs can be customized and these specs can change each SO season. Generally these specs include: leather type, leather color, and hardware color. At your SO appointment, your SA will present you will the limited menu of choices including bag types and sizes (Birkin 25, Kelly 28, etc), pre-set combination designs (line, verso, multico, etc), leather choices, leather colors, hardwares, and a map for which options can be selected for which bag type and size. Not all leathers and hardwares are allowed for all bag types and sizes.

Can I make physical changes to a bag definition during SO?
Sometimes clients would like to change a physical aspect of a bag, like increase the handle drop or add a pocket or a strap. Unfortunately, Hermes does not allow any type of alteration to the bag definition during SO. For extensive changes like these, a client would need to pursue a “Horizon order” which can be read about here.

How long will my SO take?
There is no way to predict how long a SO will take from placing the order to receipt of the finished product. Although Hermes has recently put forward efforts to fulfill a la carte orders within a year, it isn’t uncommon for bags to arrive in just a few months or also much longer than the year estimate.

Can my SA give me status my existing SO?
Unfortunately, the info that can be seen by SAs at the local store is very limited. They can generally see if the order is still outstanding (ie hasn’t been cancelled) but do not get status updates beyond that. Some stores will update clients when they get notice that a bag has been shipped from Paris but other stores wait until the bag is physically in store before alerting the client.

Do I need to place a deposit for SO?
In most regions of the world, a deposit is not required for SOs. However, some Asian and Middle Eastern locations do seem to request at least a partial deposit. Deposits may also be required in other regions if the SO selections are very personalized (ie if you have your personal initials hot stamped onto the bag) such that selling the bag to a different client, if the original client declines the bag, would be difficult.

Do I receive confirmation of my SO after placing my order?
In most regions of the world, the client gives their specifications to their SA and that is the last they hear about it until the bag arrives. Paris stores seem to be an exception to this and send the client a confirmation email within a few weeks of placing the order.

Is there a premium for a SO bag?
No, there is no premium price for SO bags. Their price is the same as any other standard stock bag of the same specifications at the time of delivery.

Is my SO a quota bag?
SO bags are generally counted toward a client’s two-bags-per-year limit at the time that the bag is received and paid for. If a client has already maxed out their quota bag allocation for the year, some stores will allow an exception to purchase your SO as a third bag for the year while other stores will require the customer to wait until a new calendar year before receiving the bag. These policies are subject to be changed per store at their convenience so it is always wise to check with your specific SA.

Where can I get ideas for my SO bag?
This thread shows unique combination bags and this thread shows contrasting stitching bags. Please consider posting your bag there once it arrives!

Where can I see historical SO menus?
2024 on post 21,296 page 1420 Feb 7, 2024
2023 on post 19,874 page 1325 Feb 3, 2023
2022 on post 17,729 page 1182 Sept 13, 2021
2021 on post 15,439 page 1030 Aug 16, 2020
2020 on post 13,222 page 882 Aug 8, 2019
2019 on post 10,472 page 699 Sept 10, 2018
2018 on post 7,687 page 513 Sept 15, 2017
2017 on post 4,749 page 317 Sept 26, 2016
 
I was able to place my first SO today :yahoo: :yahoo:

A lot of it is a bit of a blur for me, and I can't really "share out" a lot of info because I had to literally look over my SA's shoulder on their phone to place my order and I was just really focused on making sure I picked the perfect options for me!

The only thing that I really do recall interior option wise that would be of interest to this group is Rose Mexico was on that list. I'm not much of a pink person so I didn't take too much note other than that.
I am happy to hear rose Mexico is on the interior, My mom's friend is giving me her SO this season if she offered one and I really want that color. I hope its also an exterior!
 
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Hi,

I was wondering,

few members in this forum suggested that we drop a hint to SA or SM that we wish to place an SO.
My question is, have anyone experienced a rejection for this request. I’m worried that I will express my feeling to SA or SM about my dream of having SO, but I’m afraid of the reply..

I will feel so weird in case my request is rejected
 
Hi,

I was wondering,

few members in this forum suggested that we drop a hint to SA or SM that we wish to place an SO.
My question is, have anyone experienced a rejection for this request. I’m worried that I will express my feeling to SA or SM about my dream of having SO, but I’m afraid of the reply..

I will feel so weird in case my request is rejected
My story was that I never knew that people get SO’s offers and that this process is existing.. when I started my relation with my SA after few visits he told me about it as he saw how passionate I’m with Hermes and hermes colors, and he told me that when time will come he recommend me for the SO as he have to get the approval from the assistant manger..
Then he gave me a call mentioning that they rejected but on the other hand he will offer me a quota bag..
One day I was at the store buying some items and after leaving my SA called me asking me if I can come back and when I did he surprised me that I can place an SO and when I asked him what happened as I was rejected few weeks ago, he told me when you were leaving I told the manger this is my customer who you rejected for the SO and the manger replied call her back we will place it now..
I think the manger at first rejected as he never meet me but when he saw me he saw from my appearance that I’m an Hermes lover and no one will appreciate an SO like me..
 
Hi,

I was wondering,

few members in this forum suggested that we drop a hint to SA or SM that we wish to place an SO.
My question is, have anyone experienced a rejection for this request. I’m worried that I will express my feeling to SA or SM about my dream of having SO, but I’m afraid of the reply..

I will feel so weird in case my request is rejected
I think the rejection response is the typical H “oh I’m so sorry, we have very limited slots for special order each year and there simply is no current availability. I will certainly keep you in mind if something opens up though!“ it’s the same basic polite reply of “I would love to sell to you if we had one, but we don’t!” that they’ve mastered for turning down quota bag requests. I personally think SO is supposed to be an extra special treat suggested by the SA and would thus never ask for one without them offering it first but different style for different folks.
 
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My story was that I never knew that people get SO’s offers and that this process is existing.. when I started my relation with my SA after few visits he told me about it as he saw how passionate I’m with Hermes and hermes colors, and he told me that when time will come he recommend me for the SO as he have to get the approval from the assistant manger..
Then he gave me a call mentioning that they rejected but on the other hand he will offer me a quota bag..
One day I was at the store buying some items and after leaving my SA called me asking me if I can come back and when I did he surprised me that I can place an SO and when I asked him what happened as I was rejected few weeks ago, he told me when you were leaving I told the manger this is my customer who you rejected for the SO and the manger replied call her back we will place it now..
I think the manger at first rejected as he never meet me but when he saw me he saw from my appearance that I’m an Hermes lover and no one will appreciate an SO like me..
Wow, I’m happy that you got to place SO, I’m so inspired I think I will try my luck with my SA
 
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I think the rejection response is the typical H “oh I’m so sorry, we have very limited slots for special order each year and there simply is no current availability. I will certainly keep you in mind if something opens up though!“ it’s the same basic polite reply of “I would love to sell to you if we had one, but we don’t!” that they’ve mastered for turning down quota bag requests. I personally think SO is supposed to be an extra special treat suggested by the SA and would thus never ask for one without them offering it first but different style for different folks.
You’re right, I prefer to be offered SO, but as some members mentioned her .. some SAs wouldn’t know that you’re interested in SO, that’s why it’s wise to drop a hint or two
 
I’m in the USA and my SA just called to offer me a SO again for this fall. Sounds like birkin sellier might be on the menu in both Epsom and Togo and that last year’s limited options (just verso or multico) remain in place. Hope to have more info next week as I will likely have to place my order remotely. :drinks:

Omg!! Does this mean birkin 25 sellier can be made in epsom?? As in we can do birkin 25 in epsom again!
 
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