Hermes Return Policy (or: How to Curb Bad Behavior)

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#151
ken-doll said:
The fact is far less than fair (or more, depending)

If you're the type of customer with at least a quarter million yearly spending, you literally can exchange bags bought more than 2 months ago

If you're the other type that shows up daily hoping to bump into a kelly or birkin, buy the cheapest bracelet or a twilly or gasp, a tie ONCE in a blue moon to make it looks you're a customer

THEN the return is under 10 days, or better less
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Agreed.

I disagree with the judgements of those disgusted by a returned H bag. It happens that you can make a mistake if you are used to buying several H items/rtw every season, revealed or not. I think if the manager inspects the bag and trusts that it has not been used, the decision is up to her/him. Personally, I never wore any H item more than 3 feet away from their boxes in front of a mirror that I have returned. The Hermes boutique's trust has been abused for those who received items that have been clearly used, and secondly that/those manager/s did a poor job inspecting the items. Anything returned should be as it was when purchased, period.

There is a big difference between getting a high off of having the opportunity to own a rare bag and getting a high off of just doing reveals. Some are on an H journey, buying more quantity in a shorter time than others, for various reasons( i.e more supply in different countries,ETC...) and may simply make honest mistakes. I think H staff is reasonable and can read when one is dodgy returning left and right.
 
#152
I condone habitual returns as well. I am stating that we don't know the circumstances in each case to paint with a broad brush. You just never know. Life is stranger than fiction. People do things for ALL sorts of weird reasons.

I agree with views skewing one way but a neutral ground provides an opportunity to hear from the other side. Only those who walk in their shoes knows where it pinches.
 
#153
Ok, help me out here - Which point is provocative: (1) the suggestion that there are serial returners, (2) the suggestion that some people use things and return them, or (3) the suggestion that people who are obsessed with buying Hermes have a disorder? It doesn't take a rocket scientist to figure out (1) there are serial returners (2) there are people buy things, take them out, and then return them, and (3) there are a lot of Hermes customers who have an unhealthy relationship with shopping. All of these probably hit some nerves. In defense of beaumonde, I am sure it wasnt meant to.

However, if it does hit too close to home for anybody, I say, if you are unsettled, ashamed or defensive when people talk about what you are doing, then you maybe shouldnt be doing it.
 
#154
jedimaster said:
Ok, help me out here - Which point is provocative: (1) the suggestion that there are serial returners, (2) the suggestion that some people use things and return them, or (3) the suggestion that people who are obsessed with buying Hermes have a disorder? It doesn't take a rocket scientist to figure out (1) there are serial returners (2) there are people buy things, take them out, and then return them, and (3) there are a lot of Hermes customers who have an unhealthy relationship with shopping. All of these probably hit some nerves. In defense of beaumonde, I am sure it wasnt meant to.

However, if it does hit too close to home for anybody, I say, if you are unsettled, ashamed or defensive when people talk about what you are doing, then you maybe shouldnt be doing it.
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Amen. You've said it better than I did. :tup:

Draws too much attention to oneself. Backing off is the best thing, I think.

Added: I admit I have a disorder as described. I must ring the tills at H every time I visit my H store. :P LOL!
 
#156
Jedimaster:

:) This is my point.

1.) Who are you to decide what is healthy/unhealthy?
2.) Are you sure it doesn't take a rocket scientist? It will amaze you how many people think they are "smart". In a study done, it was found that if in a random room of people you ask each one how smart and good looking they are, most people think they are smarter and prettier than 80% of the people in the room. Is that possible?
3.) I am merely requesting that this thread also hear from *all* perspectives.

I just think that bashing people without hearing their perspective is not fair. That is all.

Your last statement is a bit touchy. Ouch.
 
#157
jedimaster said:
Ok, help me out here - Which point is provocative: (1) the suggestion that there are serial returners, (2) the suggestion that some people use things and return them, or (3) the suggestion that people who are obsessed with buying Hermes have a disorder? It doesn't take a rocket scientist to figure out (1) there are serial returners (2) there are people buy things, take them out, and then return them, and (3) there are a lot of Hermes customers who have an unhealthy relationship with shopping. All of these probably hit some nerves. In defense of beaumonde, I am sure it wasnt meant to.

However, if it does hit too close to home for anybody, I say, if you are unsettled, ashamed or defensive when people talk about what you are doing, then you maybe shouldnt be doing it.
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I agree with you Jedi. I think that each person though has his or her idea about what should be acceptable. I guess I think it has made me think to see if what I do is acceptable in the view point of others. I don't think that people should be ashamed but perhaps more aware of what others expectations are. Gosh I really hope this makes sense!
 
#162
I don't think there was any bashing either. But anyway, back to the substantive discussion.

Jedi raised an interesting question: Why does Hermes attract oniomanias?

My suggestions were cachet of Hermes, idea that Hermes items are "perfection" and "the best", perhaps the lack of information and availability... am still pondering.

What do you all think?
 
#163
beaumonde said:
I don't think there was any bashing either. But anyway, back to the substantive discussion.

Jedi raised an interesting question: Why does Hermes attract oniomanias?

My suggestions were cachet of Hermes, idea that Hermes items are "perfection" and "the best", perhaps the lack of information and availability... am still pondering.

What do you all think?
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I wonder about this one! I am really unsure about the mind set of these people. If the euphoria is from shopping does it matter what you buy? Can you be just as happy purchasing something from the drugstore?
 
#164
Whoa! So much has been added to this thread since this morning. A few pages back someone mentioned that they would not be surprised if H was tracking returns and merika mentioned that Coach has provided a thank you but no thank you to some of its habitual returners.

But no one has mentioned that credit card companies also track returns. My cousin worked for AMEX for many years and she once told me that they track serial returners as well. Basically, if you had a pattern of purchasing and returning large ticket items, they put you in the review folder, monitored your overall spending pattern and ran credit checks more often. If you got too far out of hand, they might routinely decline authorization to make things inconvenient. And if you went over the deep end, they would just cancel your account altogether.
 
#165
I've been on this forum long enough to see some real bashing and some really nasty threads, and so far this is not one of them. I will admit some points I don't agree with (okay, I'll admit it, made me a little angry at least the way they were written), some points make me reassess my shopping habits ("retail therapy" vs disorder), and others I wholeheartedly agree with. So far I think this has been an open discussion and a pretty thought provoking one. I can understand how some feel that they are being targeted in a roundabout way, but I think over the course of the thread there have been enough said on both sides of the argument that this has not been a one sided discussion. And honestly, I do recall some threads where people did reveals and mentioned returning the bag, and I don't think any of them are on this thread (I could be wrong, but the ones I remember didn't stay around too long).
:flowers:
 
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