Hermes Return Policy (or: How to Curb Bad Behavior)
- Thread starter beaumonde
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
- Status
I do agree with you in the 2 different sets of expectations, and regrettably most of the time, in both cases there is no way to verify that a return/ebay purchase was not used except to take the (first) buyer's word for it.
I do wonder, though, whether SAs would take the trouble of locating a item for a seller if they are known to be habitual returners of purchases? I've heard of Coach stores handing letters to customers (at the checkout line, too!) who are habitual buyers/returners saying they are not welcome in the stores anymore.
Wow! That's very strong action. But I'm glad the companies do it. I like the return policy and appreciate that the companies make the effort to weed out the bad apples from the good ones, so that the return policy can remain in effect for non-habitual returners and good customers.
I found these excerpts from the Wikipedia article particularly interesting:
- Victims often experience moods of satisfaction when they are in the process of purchasing, which seems to give their life meaning while letting them forget about their sorrows. Once leaving the environment where the purchasing occurred, the feeling of a personal reward has already gone. To compensate, the addicted person goes shopping again.
- This disorder is often linked to emotional deprivations in childhood, an inability to tolerate negative feelings, the need to fill an internal void, excitement seeking, excessive dependency, approval seeking, perfectionism, general impulsiveness and compulsiveness, and the need to gain control (DeSarbo and Edwards 1996, Faber et al. 1987, Benson, 2000). Compulsive buying seems to represent a search for self in people whose identity is neither firmly felt nor dependable. Most shopaholics try to counteract feelings of low self-esteem through the emotional lift and momentary euphoria provided by compulsive shopping.
- The smiled upon addiction, as Catalano and Sonnenberg have called it (1993), is smiled upon in two senses: it is at once a source of wry humor and at the same time a behavior much inflamed by our ever present marketing machinery. As a result, compulsive shopping may be an even greater source of guilt and shame than alcoholism or drug abuse.
- Victims often experience moods of satisfaction when they are in the process of purchasing, which seems to give their life meaning while letting them forget about their sorrows. Once leaving the environment where the purchasing occurred, the feeling of a personal reward has already gone. To compensate, the addicted person goes shopping again.
- This disorder is often linked to emotional deprivations in childhood, an inability to tolerate negative feelings, the need to fill an internal void, excitement seeking, excessive dependency, approval seeking, perfectionism, general impulsiveness and compulsiveness, and the need to gain control (DeSarbo and Edwards 1996, Faber et al. 1987, Benson, 2000). Compulsive buying seems to represent a search for self in people whose identity is neither firmly felt nor dependable. Most shopaholics try to counteract feelings of low self-esteem through the emotional lift and momentary euphoria provided by compulsive shopping.
- The smiled upon addiction, as Catalano and Sonnenberg have called it (1993), is smiled upon in two senses: it is at once a source of wry humor and at the same time a behavior much inflamed by our ever present marketing machinery. As a result, compulsive shopping may be an even greater source of guilt and shame than alcoholism or drug abuse.
Umm, okay I think I may have a disorder! Just kidding, but I do relate to the last line about the guilt and shame if I do an impulse buy.Well for one
1.) This maybe a sickness for some people.
2.) Hermes has set a policy and they seem to be fine with it so while I do appreciate the hypothetical, live and let live?
3.) If you read the thread, it is getting to be "who is it"--on the forum which is a bit uncomfortable.
4.) Live and let live?? Trust in God but lock your car?
Just my 2 cents.
1.) This maybe a sickness for some people.
2.) Hermes has set a policy and they seem to be fine with it so while I do appreciate the hypothetical, live and let live?
3.) If you read the thread, it is getting to be "who is it"--on the forum which is a bit uncomfortable.
4.) Live and let live?? Trust in God but lock your car?
Just my 2 cents.
I do agree with you in the 2 different sets of expectations, and regrettably most of the time, in both cases there is no way to verify that a return/ebay purchase was not used except to take the (first) buyer's word for it.
I do wonder, though, whether SAs would take the trouble of locating a item for a seller if they are known to be habitual returners of purchases? I've heard of Coach stores handing letters to customers (at the checkout line, too!) who are habitual buyers/returners saying they are not welcome in the stores anymore.
Hee hee ... I would like that very much for Hermes. That way, SAs don't waste time on these customers, and SAs can be freed to serve other more deserving customers. I know of H stores where habitual returners (I like the term you have coined, merika!) are blacklisted, and these are the same ones who don't get calls from SAs for just about anything. I mean, we can make purchase mistakes. Who doesn't. But at great frequency? It's like putting down a revolvable credit line and re-using it again, and again, and again.
No, zoopla, I don't think this is getting over heated. I think we have all been civil to one another, and the discussion is polite and varied. The "who is it" is not the spirit of this thread. Maybe the guilty should not speak too loud, or else, people will jump to conclusion.
beaumonde, do you think this disorder comes with the widely acceptable term of "retail THERAPY"?
And I appreciate the 2 cents.
IMHO, I feel it is better that we are able to discuss and promote awareness.
Yes, there is an established policy at Hermes, but query how change comes about. (Hegelian dialectic, anyone?)
As far as I know, all old threads are kept on the forum, so all the information is "public" (at least to the members). Everyone can look through old threads and draw their own conclusions. I was only sharing my observations.
I don't believe in fatalism.
Hegelian dialectic:
http://en.wikipedia.org/wiki/Dialectic
http://en.wikipedia.org/wiki/Fatalism
For those looking for a definition.
http://en.wikipedia.org/wiki/Dialectic
http://en.wikipedia.org/wiki/Fatalism
For those looking for a definition.
I think I have made my point very clear that I do not condone habitual returns. So it does not take one more statement to make me more judgemental, KWIM? All I am saying is that, not to fight the discussion, and like your own suggestion, live and let live? And agree to disagree. I feel that in a thread like this, it will only go down hill if people defend their views too strongly. And yes, this is a H fan forum. And it's expected for views to skew one way. That's expected. And I reiterate, if members have done many reveals on tpf and are also known in their stores to return stuff, a very clear conclusion can be drawn. And cyber space and real life is only a fine line in most cases, because SAs are also members here.
beaumonde, do you think this disorder comes with the widely acceptable term of "retail THERAPY"?
Most definitely!
Btw, I do alumni interviewing for my college and have been seeing "Shopping" listed under "Hobbies" more and more often on applicants' resumes. Troubling.
Most definitely!
Btw, I do alumni interviewing for my college and have been seeing "Shopping" listed under "Hobbies" more and more often on applicants' resumes. Troubling.
Very worrying, indeed. I'm too old-school I think.
- Status