Hermes Return Policy (or: How to Curb Bad Behavior)

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Thank you BG. I appreciate that. I am touched and blushing. (rare for me).

I don't think serial returning is limited to Hermes only sadly. At Hermes, since you only get a store credit, I don't know if the "high" would apply.

I am alright with a stricter return policy. I just want to make sure we remember that there is another perspective out there.


zoopla :hugs: It's so awesome to read your comments and see you looking out for other tPFers who might feel uncomfortable with this thread. This *can* be a touchy subject, and like irishlass says, it's great that everyone can discuss this sensitively and without a major incident. But it's so heartwarming to see you emphasize it.

I wonder if there's something about Hermes in particular - that it's soooo expensive and sooo exclusive - that people buy-then-return just to experience that high of ownership for a day? You know how there's the bag-borrow-steal website? To rent a bag you have to pay. But to buy a bag and return, you get all your money back.

Also, I wonder if you can argue FOR a no-returns policy by comparing the return of an H bag with the return of a car. You can't return a new car; as soon as you drive it out of the lot, it's yours, so you really have to do your research before you buy one. I would never question that policy. Of course, cars show wear much more quickly than a bag does, if just the treads on the tires - but they're both investments. And definitely, having a no-returns policy would encourage people to think more deeply before committing...
 
@MrsS :-)

@Star3777:

W/r/t the excerpt from the Wikipedia article... what I was trying to get at was the following...

And someone please correct if this is illogical:
(1) Assuming a shopaholic uses toys to compensate for loneliness --> Obtain greater number or greater value of toys (by this I mean greater % of net worth or whatever proxy you wish to use), more loneliness compensated.
(2) Assuming dependence on materials for emotional support --> Obtain greater number or greater value of materials, more emotional support.
(3) Assuming purchase substituted for affection --> Obtain greater number or greater value of purchases, more affection.
(4) Assuming preoccupation with shopping allows avoidance of everyday problems --> Obtain greater number or greater value of items, more avoidance of everyday problems.

Has nothing to do with what one can afford.
 
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Originally Posted by jedimaster
Ok, help me out here - Which point is provocative: (1) the suggestion that there are serial returners, (2) the suggestion that some people use things and return them, or (3) the suggestion that people who are obsessed with buying Hermes have a disorder? It doesn't take a rocket scientist to figure out (1) there are serial returners (2) there are people buy things, take them out, and then return them, and (3) there are a lot of Hermes customers who have an unhealthy relationship with shopping. All of these probably hit some nerves. In defense of beaumonde, I am sure it wasnt meant to.

However, if it does hit too close to home for anybody, I say, if you are unsettled, ashamed or defensive when people talk about what you are doing, then you maybe shouldnt be doing it.


Amen. You've said it better than I did. :tup:

Draws too much attention to oneself. Backing off is the best thing, I think.

Added: I admit I have a disorder as described. I must ring the tills at H every time I visit my H store. :P LOL!


Mrs. S: I am confused. Who should back off?
 
Thank you BG. I appreciate that. I am touched and blushing. (rare for me).

I don't think serial returning is limited to Hermes only sadly. At Hermes, since you only get a store credit, I don't know if the "high" would apply.

I am alright with a stricter return policy. I just want to make sure we remember that there is another perspective out there.

:push: forgot about the store credit thing. I've only ever returned when I purchased from H.com, and they give you a full refund. I guess that's why I'm a fan of return policies - I was so much in H lust that I bought a shawl sight unseen, and the H.com colors were soooooo different from IRL. :sad:

beaumonde, do you remember the story/article about a woman who racked up tons and tons of debt buying high-end goods that she could never pay for? I'm missing details in my memory, but I figured you of all people could figure out what I'm talking about... She never even used any of it, she just collected... Hers was an extreme case, but I'm pretty sure this happens in milder forms all the time. Hence, credit crisis.
 
I dont think that it serves any purpose to judge why or why not people buy a lot and or buy a lot and return it. Is someone any better than another because they buy a lot and keep it verses someone who buys alot and returns some of it? Is someone who has 30 birkins and 50 scarves less pure than someone who has 5 but returns items periodically? Hermes is a pressure cooker of a place and -- I have bought and returned items. All unused, unrevealed and perfect. If an item doesnt really fit as well as it should for the price or the colors look different out of the store lighting I will take it back. The initial post was more focused on whether or not people use items and then return them...........does Hermes always carefully inspect returns and so on..... thats a different issue altogether.
 
beaumonde[/B], do you remember the story/article about a woman who racked up tons and tons of debt buying high-end goods that she could never pay for? I'm missing details in my memory, but I figured you of all people could figure out what I'm talking about... She never even used any of it, she just collected... Hers was an extreme case, but I'm pretty sure this happens in milder forms all the time. Hence, credit crisis.

It's not a movie called "Confessions of a Shopaholic"? :p

But seriously, I haven't heard of this particular woman -- sounds like oniomania + "pathological hoarding"
 
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Well um yes. Better to return a bag than a husband!

Depends on the bag. And the husband!:p (Does the husband ask you to return the bag? Then perhaps it's time to return the husband!)

JK!

A little humor to diffuse some of the tension this thread has brought out.

I vote for keeping the present return policy and for giving the SA's total discretion about whether or not to accept any particular return, if they dont already have it.

Personally speaking, I have never returned a bag to Hermes. I have done reveals of bags (even modeling/action pics)that I have owned and tried on, but then have never made it out of the house. I have gone the route of selling them.

I think it also bears noting (if it hasn't already been noted, I may have missed a reply)that the economy and society we live in fosters compulsive shopping.

I would imagine that tPF is the type of blog that would attract many who have issues with shopping.

But you know what, most people if they are honest with themselves have issues of one kind or another.

I agree, I don't want to pay for a new item and end up buying something used. But it's my responsibility to inspect before I buy, and if I buy over the phone (which I do) I guess it's also my responsibility to ask the SA to inspect the items before shipping them.

Just my .02
 
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