Hermes Return Policy (or: How to Curb Bad Behavior)

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#196
beaumonde said:
@MrsS :-)

@Star3777:

W/r/t the excerpt from the Wikipedia article... what I was trying to get at was the following...

And someone please correct if this is illogical:
(1) Assuming a shopaholic uses toys to compensate for loneliness --> Obtain greater number or greater value of toys (by this I mean greater % of net worth or whatever proxy you wish to use), more loneliness compensated.
(2) Assuming dependence on materials for emotional support --> Obtain greater number or greater value of materials, more emotional support.
(3) Assuming purchase substituted for affection --> Obtain greater number or greater value of purchases, more affection.
(4) Assuming preoccupation with shopping allows avoidance of everyday problems --> Obtain greater number or greater value of items, more avoidance of everyday problems.

Has nothing to do with what one can afford.
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My issue is not with you discovering the behavioral patterns of a shopaholic. It is with the tone of whom these shopaholics could have been in the TPF in prior posts leading up to your input and it sounded like those who can afford to do reveals were being judged as the "shopaholics" beforehand. The negative association is what bothers me.
"The greater the price tag, the greater the effect?" - that does actually have to do with what one can afford and someone who can afford alot, may be judged as a "shopoholic" - with it's negative associations that you have posted.
Considering I have 4 exotics to reveal, I find it offensive to feel ashamed suddenly to post them, lest I be deamed a "shopaholic".
As you said if I feel any shame, one should not post. Fact is the shame is what you "could" think of me, not what I damn well know.
Whateva...life goes on...
 
#198
star3777 said:
My issue is not with you discovering the behavioral patterns of a shopaholic. It is with the tone of whom these shopaholics could have been in the TPF in prior posts leading up to your input and it sounded like those who can afford to do reveals were being judged as the "shopaholics" beforehand. The negative association is what bothers me.
"The greater the price tag, the greater the effect?" - that does actually have to do with what one can afford and someone who can afford alot, may be judged as a "shopoholic" - with it's negative associations that you have posted.
Considering I have 4 exotics to reveal, I find it offensive to feel ashamed suddenly to post them, lest I be deamed a "shopaholic".
As you said if I feel any shame, one should not post. Fact is the shame is what you "could" think of me, not what I damn well know.
Whateva...life goes on...
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I'm very confused by this response. Forgive the shorthand then, and take my longhand explanation.

Someone threw out the question of whether a shopaholic would derive as much of a high from non-luxury as from luxury. I say no. I think (and this is only my opinion (please add usual disclaimers to this as well)) that an oniomaniac probably gets more of a thrill from an $8,000 bag than a $5 lipstick. But who knows. That is just my opinion.

I am not saying anything about what one can afford. I am not judging anyone. I never said anything about anyone feeling shame or that anyone should refrain from posting. For the avoidance of doubt, I'm not saying anyone is an oniomaniac.

Frankly, I'm sure some would label me a shopaholic. Do I care? Not really.
 
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#199
zoopla said:
^^ so sad.
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Zoopla -- am feeling guilty because I can only vaguely recognize hegel from distant college days and certainly nothing about Hegel AND because with every definition I read about shopping disorders, I feel all apply to me. :)

Julide, I have to confess I go crazy shopping high in drug stores -- I buy a lot of moisturizer :)

And, bottom line, if you are a serial returner, brush out the cookie crumbs first (just kidding) :)

Beaumonde, seriously thank you for starting this thread -- it is so interesting to read. . .

I wish it would encourage me to shop less

Star, did you say you had 4 exotics to reveal -- where/what's the reveal & congrats :)
 
#200
I may be the only person awake, so I feel it is okay to hog the thread and say maudlin things. . .I just reread it to see if I could sense the bashing some people mentioned. . . I have to say that all of us here appear to be "healthy normal "shopaholics" )no derogatory connotation meant) who love H and respect items we buy -- even if we decide to return them as not perfect for our vision of what we wanted in the first place or for other reasons (like the 40th pair of black pumps). Once when I was out of graduate school, my husband and I went to a very beautiful black tie wedding in Switzerland -- and someone was wearing a dolce evening dress -- with the tag -- falling out of it. No one wanted to say anything, but we knew that she kept the tag attached (it looked very uncomfortable) so as to return the dress. . . I think everyone here would agree this is improper behavior. . .
But the ability or desire to buy some H or a lot of H in and of itself has nothing to do with having a shopping issue. . . Just being on this forum, let alone this thread is all about how much we love H, so if we want to shop a lot and can so so comfortably, within our means, without going into debt (or sending our loved ones husbands or SO's into shock), more power to us. If I still cannot sleep (its 3:24 am my time and I have to get a 16 year old up in 3.5 hours), I will happily trot from this thread into any delicious reveal anyone has here. . . to celebrate the positive power of healthy retail therapy. G'night and thanks again for a spirited & interesting read. . .
 
#201
I am also up :-), woke up to pages and pages. I think from following this thread, there are 2 camps regarding returns. 1. H customers that buy something and return it promptly and these returns are rare. 2. H customers that buy something and use it, parade it and then return it. I really think it is H's job to ensure that what is returned and sold is throughly checked to ensure that no misuse happens.:flowers:
 
#202
mrssparkles said:
So good to 'see' you, merika:heart:. I love your posts.

Seeing beaumonde's post and yours, brings to light that there are 2 distinct sets of expectations when buying "brand new" from a boutique and buying "second hand". But I personally have the same to say about H bags used and returned to H, and supposedly BNIB bags on eBay that have clearly been used a couple of times. I sometimes feel that honesty is a dying virtue.
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ITA with "honesty being a dying virtue". I once bought two GM shawls from some one, paying close to $2K, and when they arrived one of them had large snags in it (no, the person refused to take it back although I only wanted to return the one with the runs). I then got in contact with a woman who also had bought a scarf from this lady, and upon receiving what was stated as being a mint/excellent conditioned item she found make up smudges, oil stains and food crusts on it! Disgusting to say the least!!!! I know this is a little OT but I just had to comment on the honesty part. I don´t live very close to an H boutique so sometimes I do have to rely on other sources to buy what I want. Honesty where have you gone:sad::shrugs:

btw. very interesting thread/read beaumonde!

Kat:heart:
 
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#204
I really like this thread and I think it is a healthy discussion. I have not seen any bashing at all compared to other threads I've read over the years I've been a member. I would guess that maybe some people feel offended because they don't feel that their perspective is being heard or perhaps they are in the minority and need to continually reinforce their point of view.

Fortunately, I live in a place where returns (to any boutique) are not common practice. Basically, if you buy an item and you change your mind, very rarely would customers return them because it is basically their own "faulty" decision. Why should you let the boutique suffer, and, consequently other potential buyers purchase a used item because you cannot make up your mind. Customers here would only most likely return an item only if it was defective.
 
#206
La Vanguardia said:
I really like this thread and I think it is a healthy discussion. I have not seen any bashing at all compared to other threads I've read over the years I've been a member. I would guess that maybe some people feel offended because they don't feel that their perspective is being heard or perhaps they are in the minority and need to continually reinforce their point of view.

Fortunately, I live in a place where returns (to any boutique) are not common practice. Basically, if you buy an item and you change your mind, very rarely would customers return them because it is basically their own "faulty" decision. Why should you let the boutique suffer, and, consequently other potential buyers purchase a used item because you cannot make up your mind. Customers here would only most likely return an item only if it was defective.
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ITA w your whole post. I think legislation differs from country to country on return policy, which also partly shapes the way people feel about returns. Personally, I never make expensive purchases lighthartedly and I wouldn't even if I were superwealthy. For me, every purchase nowadays is "do I really need this, WHY am I buying". I'm prone to intraspection and can readily admit I've had shopaholic tendencies (they did not include serial returns though). I think that when somebody suffers from shopaholism badly, serial returning might be one way of curing the hangover so to speak.
 
#207
i simply do not understand the concept of returning just for the sake of it. if the item is faulty then by all means yes (it is even the law where i am to take back a faulty item over an extended period)
but just because you changed your mind? no!
maybe i do not understand it because i know what i love/like what suits me what i want and even my impulsive buys are within my likings so there never was a need to return

but figuring out who you are is your job and can only be done by you not a store so i assume people who return over and over again simply do not know who they are and what they like and i am afraid no purchase will ever help them to figure out!

i also agree about how people treat merchandise in the store. i often have seen make-up stained items etc if that would happen to me i would feel so ashamed to either just buy it or talk to the manager and explain what happened and what i can do (pay for deep cleanse or whatever)
but sadly nowadays it seems stores are existing a lot for people just to have a good time not for selling anymore
people should just grow up- you make a decision noone forced you to do - deal with it and live with the consequences (if that means lost money and you stuck with an item you do not like well lesson learned perhaps?)
 
#208
My sentiments exactly. May I also add that the 'syndrome" identified by wikipedia seems to imply that such expenditure and serial returning is out of the victim's control, unaffordable for the sufferers own means and realities of life etc etc.

lilach said:
i simply do not understand the concept of returning just for the sake of it. if the item is faulty then by all means yes (it is even the law where i am to take back a faulty item over an extended period)
but just because you changed your mind? no!
maybe i do not understand it because i know what i love/like what suits me what i want and even my impulsive buys are within my likings so there never was a need to return

but figuring out who you are is your job and can only be done by you not a store so i assume people who return over and over again simply do not know who they are and what they like and i am afraid no purchase will ever help them to figure out!

i also agree about how people treat merchandise in the store. i often have seen make-up stained items etc if that would happen to me i would feel so ashamed to either just buy it or talk to the manager and explain what happened and what i can do (pay for deep cleanse or whatever)
but sadly nowadays it seems stores are existing a lot for people just to have a good time not for selling anymore
people should just grow up- you make a decision noone forced you to do - deal with it and live with the consequences (if that means lost money and you stuck with an item you do not like well lesson learned perhaps?)
Click to expand...
 
#209
There are some countries where it is final sale on everything, everywhere. It makes one really be more selective in purchases. In the U.S, it's about having choices and working in a middle ground to accomodate people's perogative to "change their mind". Businesses account for it, just as they project a certain level of sales per sq. ft. The current H policy is just fine, no need for adjustments. Having Hermes.com has opened up a window for their customers to purchase and fully return, but doing the math, they obviously reach a greater audience and have increased revenues to cover the additional "restocking" fees involved.

You know when you are being unethical in your returns. Just don't do it and only return when working within the confines of the rules stated by the boutique. I have had the H boutique try to sell me a 3 yr old bag with no plastic on any hardware. Obviously used, so I declined and pointed out the reasons why. SAs are not infallable and they cannot tell and do not necessarily check all the details. Right or wrong, they simply do not and cannot possess the same amount of knowledge as we do. We have a lifetime of information that few SAs can even come close to. Try to educate if you wish and do so politely. It's their job, not necessarily their passion.

Check all your purchases, no matter how small. You work hard for your money, be picky about what you buy.
 
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#210
Star3777, please do your reveals of your lovely exotics. Great eye candy...just ignore the peeps who are so quick to judge and put a small cloud over our little sunshine orange world here. I challenge them to not look if they can! LOL
 
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