Not sure about the exact price in the US but I heard the handle of the Kelly is the most expensive part...
Many thanks to everybody... yes, If so expensive, I think t's better to return the bag back to seller!
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Many thanks to everybody... yes, If so expensive, I think t's better to return the bag back to seller!
do hope that the return goes smooth and you are presented with other options that you love very soon
My birkin threads are coming loose on the front handle on both sides, Has anyone had to take their bag in for this? Will I need to get handles replaced? From what I've seen in thread it's $1200 for replacing handles. 
I just got off the phone with the folks at the Rodeo Dr. Store. Im trying to rehab a 35cm black Kelly from 1964. They said they will take any age bag, No cut off.
Hi everyone,
I went to the Vancouver Hermes recently to see if they can get my good condition pre-loved kelly spa-ed restored because the corner is wearing off a little and one of the handle's stiching and wax are both starting to show signs of wear and tear. However the SA who received me kept asking me where and how I got the bag, whether I have the original receipt, and blah blah blah... At the end, she was basically saying that I have to either show the original receipt, or get the original buyer's information as well as the store in order to get it restored/treated... Since it is a pre-loved item, I have no way of getting those information. I'm just wondering if someone can give me some tips as to what to do. Thank you all in advanced.
I went to the Vancouver Hermes recently to see if they can get my good condition pre-loved kelly spa-ed restored because the corner is wearing off a little and one of the handle's stiching and wax are both starting to show signs of wear and tear. However the SA who received me kept asking me where and how I got the bag, whether I have the original receipt, and blah blah blah... At the end, she was basically saying that I have to either show the original receipt, or get the original buyer's information as well as the store in order to get it restored/treated... Since it is a pre-loved item, I have no way of getting those information. I'm just wondering if someone can give me some tips as to what to do. Thank you all in advanced.
I have not had that problem when I got my preloved Kelly bag touched up at the spa. I had mentioned to the sales associate that it was my beloved grandmother's (whom had recently passed away amd wanted to start using it and will think of her every time when I do). Then after picking up my vintage Kelly a month later, I later discovered that they didn't exactly clean up the marks on her bag but actually just added some kind of colored conditioner or polish to cover the markings instead (no one told me, I found out when I wiped it off with a napkin).
Did you let them know it was purchased pre-loved and you don't have the original receipt? I had mine restored about 1.5 years ago without issues and was questioned where I got it from. I'd let them know I got it pre-loved from Japan. They just mentioned that if it turns out not to be authentic it will be destroyed and not returned. I assured them that I'm very confident it's authentic. Wonder if the SA is not sure re authenticity (I know there's new SA's) or just a new policy altogether that is store specific. Keep us updated - if it's a new policy then I'll have to seriously re-think about my purchases.
Oh my goodness. If you thought it was authentic and paid good money for it they will destroy and not return? Wow. That sounds severe. You'd think they would just hand it back to you and you can walk away with your head down in shame but for them to destroy it too....yikes.
Oh my goodness. If you thought it was authentic and paid good money for it they will destroy and not return? Wow. That sounds severe. You'd think they would just hand it back to you and you can walk away with your head down in shame but for them to destroy it too....yikes.
Well, Hermes would not want to give back a bag that is determined to be fake so I understand where they are coming from. They do not want anymore fakes in circulation and would not promote that. I just said that it if is a fake, go ahead and destroy - my loss (but I was confident that it isn't and the SA agreed with me).
Asking for receipts is not new; it's been rolling out for a while now:
http://forum.purseblog.com/hermes/receipts-now-asked-for-bags-needing-service-outside-799839.html
http://forum.purseblog.com/hermes/receipts-now-asked-for-bags-needing-service-outside-799839.html
That's crazy! I really hope they aren't going the way of Chanel! That's one of the reasons I buy H. They don't care how old or where you got your bag, as long it's authentic...they will care for it.
This might seem a bit overkill, but for all of my pre-loved purchases I used Amex + PayPal and have always taken them straight away to the spa. That way, I'll hopefully find out if H has any reason to refuse to work on the bag and can rectify the situation.
So far, they have accepted all of them without question.