Hermes Repair/Refurbish policy - Official Spa Thread

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It's been several years but I had two leather items sent for refurbishing at the same time - one to Madison Ave and one to San Fran (that was back in the days when you could mail the items directly to the store), as I knew that those two H's had in-house craftspeople. What came back from San Fran was infinitely better than what came back from NYC- the NYC job looked no different than it did before I sent it out and the San Fran item looked brand new. I don't know if Dominique is still the repair person in SF, but he was back then and I was so thrilled I sent in several more items to him, all of which came back in immaculate condition. What's more, Madison charged me as much as SF (I think it may have even been more, actually). I can't say enough good things about Merna Oeberst and Dominique at SF- they are just divine.

Thank you for that reaffirmation. I remember I was told they would clean the handle at my store as well, but it has been a while, so I thought maybe policy had changed after reading the other post.
 
It's been several years but I had two leather items sent for refurbishing at the same time - one to Madison Ave and one to San Fran (that was back in the days when you could mail the items directly to the store), as I knew that those two H's had in-house craftspeople. What came back from San Fran was infinitely better than what came back from NYC- the NYC job looked no different than it did before I sent it out and the San Fran item looked brand new. I don't know if Dominique is still the repair person in SF, but he was back then and I was so thrilled I sent in several more items to him, all of which came back in immaculate condition. What's more, Madison charged me as much as SF (I think it may have even been more, actually). I can't say enough good things about Merna Oeberst and Dominique at SF- they are just divine.

You know, I'm not sure of his name. I know my SA mentioned it to me, but I'll have to find out! I echo your sentiment in that I have had nothing but positive experiences at the SF store!!! I'm glad you did too!
 
Hi ladies,

I just purchased a kelly wallet and I absolutely love it. However I'm noticing there are scratches on the hardware already, I was wondering if Hermes will be able to repair the hardware on small leather goods when I accumulate more scratches in the future?

Thank you!
 
Hi ladies,

I just purchased a kelly wallet and I absolutely love it. However I'm noticing there are scratches on the hardware already, I was wondering if Hermes will be able to repair the hardware on small leather goods when I accumulate more scratches in the future?

Thank you!
No servicing of hw
However you can pay for replacement
 
Ciao!
Sono italiano e aveva bisogno del vostro aiutofirst to buy an Hermès in black & white dalmatien baffalo skipper.
Mi potete aiutare per favore
c'è qualcuno che ha questa pelle?
grazie,
del mio meglio per quanto riguarda italy
 
[USER = 15888] @mistikat [/ USER] Secondo te ei Membri Opinione E possibile Una Riparazione / refurbish
I belive con semplice un aggiornamento no.
Se sì, quanto costa, for your experience?
 

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