Hermes Repair/Refurbish policy - Official Spa Thread

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#1,231
StyleEyes said:
That's crazy! I really hope they aren't going the way of Chanel! That's one of the reasons I buy H. They don't care how old or where you got your bag, as long it's authentic...they will care for it.

This might seem a bit overkill, but for all of my pre-loved purchases I used Amex + PayPal and have always taken them straight away to the spa. That way, I'll hopefully find out if H has any reason to refuse to work on the bag and can rectify the situation.

So far, they have accepted all of them without question.
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I'm with you, that's why I sold all me Chanel's and moved on to Hermes for the quality repair/spa service. I email Hermes and told them I need to get my birkin repaired and I don't have to receipt for the bag and if it would be a problem and they told me to take it in so hopefully I won't have any trouble when I take my bag in after summer vacation.
 
#1,232
StyleEyes said:
That's crazy! I really hope they aren't going the way of Chanel! That's one of the reasons I buy H. They don't care how old or where you got your bag, as long it's authentic...they will care for it.

This might seem a bit overkill, but for all of my pre-loved purchases I used Amex + PayPal and have always taken them straight away to the spa. That way, I'll hopefully find out if H has any reason to refuse to work on the bag and can rectify the situation.

So far, they have accepted all of them without question.
Click to expand...

Sorry to say but one of the reasons I've been told that Hermes tightened up on spa is that a lot of people were using it as a way of checking on authenticity.
 
#1,233
mistikat said:
Sorry to say but one of the reasons I've been told that Hermes tightened up on spa is that a lot of people were using it as a way of checking on authenticity.
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Let me clarify, I don't use the spa as a way to authenticate my bags. I do that before purchasing.

However, I do bring the bag in to be cleaned up bc often second hand bags are a bit dirty and are in need of some care. I have no way of knowing how the previous owner cared for the bag and I like to 'reset the clock', if you will, regarding its maintenance.

As a side effect, I get an answer right away that H will accept my bag for touch ups.
 
#1,234
StyleEyes said:
Let me clarify, I don't use the spa as a way to authenticate my bags. I do that before purchasing.

However, I do bring the bag in to be cleaned up bc often second hand bags are a bit dirty and are in need of some care. I have no way of knowing how the previous owner cared for the bag and I like to 'reset the clock', if you will, regarding its maintenance.

As a side effect, I get an answer right away that H will accept my bag for touch ups.
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Most of the time, the bags just don't need spa, though, and what I've heard from a few SAs is that they just got tired of the deluge of bags that were either there for authentication or for something very minor. So they've just tightened up what they will accept and how they will accept it.
 
#1,235
I have brought preloved bags to show my SA and asked if they needed to be sent away to be treated. I tell my SA upfront that it is purchased either from resller sites or auctions. It isn't a matter of authenticating the bag, more for preservation of the leather. My SA would puts on gloves and examine the condition of the bags. I am usually told that the leather looks fine, and all leather could use some conditioning from time to time. Since it is a newfound treasure and there isn't any major issues that needed to be addressed right away, to enjoy using it and send it in when I am ready to part with it for a couple of months. Never have I been asked where and how I got my bags.
 
#1,237
H. for H. said:
I have brought preloved bags to show my SA and asked if they needed to be sent away to be treated. I tell my SA upfront that it is purchased either from resller sites or auctions. It isn't a matter of authenticating the bag, more for preservation of the leather. My SA would puts on gloves and examine the condition of the bags. I am usually told that the leather looks fine, and all leather could use some conditioning from time to time. Since it is a newfound treasure and there isn't any major issues that needed to be addressed right away, to enjoy using it and send it in when I am ready to part with it for a couple of months. Never have I been asked where and how I got my bags.
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Yes, thank you! This is what I was trying to convey! I don't think it's a sin to bring in a bag that is in need of some love or to ask if it's looking good. I just like to do it right away, so I have a little reassurance that it will be accepted for spa now (if needed) or at some point in the future.
 
#1,239
marbella8 said:
Yes, they will clean, restitch, replace, etc. the handle.
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I think you have to ask them about the handle of you want additional services because they do not normally clean the handle (at least that was what I was told when I dropped off my Kelly bag. And when I picked it up a month later, it didn't look like my handle was cleaned)
 
#1,242
LovetheLux said:
I know that Hermes won't spa interior of the bag, will they clean or touch up the handles?
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It may vary by store, seeing the responses. I took my vintage Kelly in to the SF store and they definitely touched up the handle and re-did the resin. They do have their own craftsman, who may do things differently than other stores? They also cleaned up the inside of my two picotins. I know the rule is they don't touch the inside, but when they came back from the spa I was shocked to see that they had. It was a very noticeable difference.

Disclaimer: I'm not saying you or anyone else should expect this. I'm just expressing my own personal experience with the SF store specifically. H mysteries and all....:thinkin:
 
#1,243
StyleEyes said:
It may vary by store, seeing the responses. I took my vintage Kelly in to the SF store and they definitely touched up the handle and re-did the resin. They do have their own craftsman, who may do things differently than other stores? They also cleaned up the inside of my two picotins. I know the rule is they don't touch the inside, but when they came back from the spa I was shocked to see that they had. It was a very noticeable difference.

Disclaimer: I'm not saying you or anyone else should expect this. I'm just expressing my own personal experience with the SF store specifically. H mysteries and all....:thinkin:
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It's been several years but I had two leather items sent for refurbishing at the same time - one to Madison Ave and one to San Fran (that was back in the days when you could mail the items directly to the store), as I knew that those two H's had in-house craftspeople. What came back from San Fran was infinitely better than what came back from NYC- the NYC job looked no different than it did before I sent it out and the San Fran item looked brand new. I don't know if Dominique is still the repair person in SF, but he was back then and I was so thrilled I sent in several more items to him, all of which came back in immaculate condition. What's more, Madison charged me as much as SF (I think it may have even been more, actually). I can't say enough good things about Merna Oeberst and Dominique at SF- they are just divine.
 
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#1,244
StyleEyes said:
It may vary by store, seeing the responses. I took my vintage Kelly in to the SF store and they definitely touched up the handle and re-did the resin. They do have their own craftsman, who may do things differently than other stores? They also cleaned up the inside of my two picotins. I know the rule is they don't touch the inside, but when they came back from the spa I was shocked to see that they had. It was a very noticeable difference.

Disclaimer: I'm not saying you or anyone else should expect this. I'm just expressing my own personal experience with the SF store specifically. H mysteries and all....:thinkin:
Click to expand...
Thanks so much for the information!
 
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