Hermes Repair/Refurbish policy - Official Spa Thread

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#1,202
JY1217 said:
8 weeks and no quote?? I can't imagine ! I hope you get your bag done soon! Will let know if i get a quote as well..
My location is in Hong Kong, I've heard many different stories regarding repair, so it's really unpredictable....
To be honest, a repair/spa needs to take that much time? for normal cleaning, i think they can finish that within an hour or 2, something like restitching , changing the hardware or handles may take a longer time, .....it's just the craftsmen are not only paid for fixing bags..but I still don't understand why some out there had to wait one year to get back their bag from repair,i mean, produce a Birkin takes 48 hours, but 1 year to fix it??
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Just to update- I finally received my quote 15weeks after dropping my bag off at my boutique. I was quoted $675 for a FULL spa/refirbishment of the bag and a promise of an 8 week return. Can't wait to see the final result, I know it will be worth the wait. I only wish I took some before pictures so I could share a before/after ;)
 
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#1,204
I gave my vintage BBK over to the SF store for a spa. They did an overall clean, fixed corner wear, all new resin, fixed a couple loose stitches and did some major work on the strap and clochette. The Kelly was in pretty good shape but the strap and clochette had many cracks from being stored poorly. The craftsman asked if he could work on it, but if they didn't turn out well I could order a new strap and clochette.

Everything turned out great, so I'm keeping those parts for now.

I paid $240
 
#1,205
128park said:
Hi. I have herbag zip and i just noticed a small white stain/spot on the canvas, can i send it to hermes to have it cleaned? Does hermes clean the canvas? Thanks in advance! Also, if anyone can share the price too. Thank you so much in advance! 😀
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Yes they do. Don't know anything about the prices for that.


Replacing all feet (as one was broken) around 1.000 Euro - that to say a foot will never fall apart on a Hermès bag.
 
#1,206
leanneju said:
Hi there,

Does anyone have the experience of their Clic Clac bracelets not making a crisp "click" sound when latching together (closing the bracelet)?

Of all the previous bracelets I've owned I always get this nice crisp clicking sound when closing the bracelet, except for one that I just got. It closes, but it was very quiet and almost no sound comes out of it when clicked into place.

Is this normal? Or did something come loose?

Will Hermes repair?

Thanks!
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Hi, I was scrolling by and saw this. I have had my clic clad repaired more than once at the Hermes on Madison. It's very special to me, so I wear it frequently. It can take time and may need to go to Paris. One time, half the enamel came off!
 
#1,208
birthdaybirkin said:
Just to update- I finally received my quote 15weeks after dropping my bag off at my boutique. I was quoted $675 for a FULL spa/refirbishment of the bag and a promise of an 8 week return. Can't wait to see the final result, I know it will be worth the wait. I only wish I took some before pictures so I could share a before/after ;)
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That's fantastic! Spa will do the magic. please share the result with us after you get her back!:p:p

And mine will return in a month as they said, can't wait!
 
#1,209
Eneldruniel said:
Hello!I am new one here so sorry if I post something wrong in the beggining,I dont even know if I am posting this on the right place😂😂And sorry for my bad english,I am from Croatia,so..😂😂 I bought H click clack ( its black with gold,amazing,sooo beautiful) online,and the problem is it fell on the floor couple of days ago,and its little bit broken now ( 😭😭😭 ), I think think it needs to be tighten up,..so,does someone know will they repair it in the store and how much will it cost?cause I am planning to go in Munich next month and I will ask them definately,I mean I bought it online,not in store,so just want to know what can I expect😀
Does anyone have the same problems with click clack?I am planning to buy new one this time,silver with red😀😀
Please help😀😀
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Munich has two artisans from Paris in the shop, changing on a weekly basis. As far as I know, they are not able to do those repairs in Munich, but will send it to Paris. If you want me to, I'll ask them next week, when I stop by to get my bag printed.
 
#1,210
Hi all!
I have a blk Epsom Kelly wallet with the toggle latch very loose, do you guys think that would something spa can fix? And the leather is pretty worn all over? Just wondering if it's worth getting it spa. TIA!
 
#1,212
MARTY1975 said:
I really need to change the handle of a kelly 32 in Togo. Any idea of the price charged in Europe? I have to decide asap whether to repair it or to return it back to the seller...
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Replacing the Kelly's handle is tircky because in order to replace the handle they need to replace the whole front flat. In my Kelly Depeches briefcase repairs, the handle was 1300 EUR, the flap was 500 EUR and the restitch was 90 EUR approx.
 
#1,213
Cormac said:
Replacing the Kelly's handle is tircky because in order to replace the handle they need to replace the whole front flat. In my Kelly Depeches briefcase repairs, the handle was 1300 EUR, the flap was 500 EUR and the restitch was 90 EUR approx.
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this is in agreement with what the sa told me when i inquired about changing the handles - she didnt provide any quotes on how much it takes
 
#1,215
yes Darling the Kelly has anchor points on the back panel that folds over to become the top and front end of the closure system so i would return to seller. hope this helps. birkel.
 
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