Hermes Repair/Refurbish policy - Official Spa Thread

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Does anyone know approximately how much it will cost to repair my Togo dogon wallet? I've included some pictures. Thank you in advance!
 

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I have been a bit out of touch with the forum and the H world for a while. It's nice to see many of the old posters still around. Please excuse my rustiness. I'm trying to figure out if it's time for my first H refresh service.

I have a toile bag, a natural etrivière, to be exact. I've spilled several bottles of water and a coffee or two into it, and the bottom is a bit stained. [emoji15] I'd like to get it cleaned. Is my best bet to take it to H, or with a canvas bag, should I just take it to the dry cleaner?

I also have a beloved bleu paon trifold Bearn. I'm noticing that the color is getting a bit worn at some of the creases. I seem to recall that H won't help with color wear. Is that right?

Thank you so much!
 
I have been a bit out of touch with the forum and the H world for a while. It's nice to see many of the old posters still around. Please excuse my rustiness. I'm trying to figure out if it's time for my first H refresh service.

I have a toile bag, a natural etrivière, to be exact. I've spilled several bottles of water and a coffee or two into it, and the bottom is a bit stained. [emoji15] I'd like to get it cleaned. Is my best bet to take it to H, or with a canvas bag, should I just take it to the dry cleaner?

I also have a beloved bleu paon trifold Bearn. I'm noticing that the color is getting a bit worn at some of the creases. I seem to recall that H won't help with color wear. Is that right?

Thank you so much!
H usually won't clean the inside of bags, so if the stains are interior, you'll have to find another option. Otherwise yes, take it to H.
H will use a colored cream (depends on leather) to touch up color loss, but eventually it will wear off. Still, if you want to spa the whole wallet, the touch up will help for a while - again depends on leather type and where it's worn. Good luck ith your bag.
 
Hello everyone, I want to buy a vintage Constance bag. However, if the strap is cracked or torn, is it possible to get it replaced???

And if it's exotic leather, will it take like forever? Because I read some of the posts here saying a Kelly strap replacement could probably take a year or longer.

Please if someone know, could you please share .

Thank you very much

Agree with @bagidiotic -- I'd be more concerned about the new croc or lizard looking unharmonious with the older body of the bag. H can definitely replace it, it just might look out of place on a vintage Constance.

However, depending on the exact issue with the strap, more conservative treatment may be available. I currently have a vintage croc Piano with H for repair. It has just a couple of scales that are lifting at the edges, and they are restitching the strap to tamp those down and prevent them from becoming worse. A crack or full-on split in the leather would unfortunately be another matter.

Good luck with the Constance search!
 
H usually won't clean the inside of bags, so if the stains are interior, you'll have to find another option. Otherwise yes, take it to H.
H will use a colored cream (depends on leather) to touch up color loss, but eventually it will wear off. Still, if you want to spa the whole wallet, the touch up will help for a while - again depends on leather type and where it's worn. Good luck ith your bag.

Thank you so much! The stains have spread to the outside of the bag, since it's natural toile. I think I'll take it in next time I'm near H, along with my wallet. If nothing else, it will motivate me to change to my other Bearn, which has been long neglected.
 
Agree with @bagidiotic -- I'd be more concerned about the new croc or lizard looking unharmonious with the older body of the bag. H can definitely replace it, it just might look out of place on a vintage Constance.

However, depending on the exact issue with the strap, more conservative treatment may be available. I currently have a vintage croc Piano with H for repair. It has just a couple of scales that are lifting at the edges, and they are restitching the strap to tamp those down and prevent them from becoming worse. A crack or full-on split in the leather would unfortunately be another matter.

Good luck with the Constance search!

Thank you very much.

Still, I bought the bag. The lizard skin on the strap is slighly peeled. But not too bad. However, when I tried to use the baby wipe to clean the stains on the bag, the color fades.. Is it normal for a lizard leather bag or is it because it's a vintage bag and therefore the color fades?

Thanks
 
Thank you very much.

Still, I bought the bag. The lizard skin on the strap is slighly peeled. But not too bad. However, when I tried to use the baby wipe to clean the stains on the bag, the color fades.. Is it normal for a lizard leather bag or is it because it's a vintage bag and therefore the color fades?

Thanks
Baby wipes are not a good idea on any leather especially lizard. There is a cleaning product called Reptan you can use safely.
 
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Thank you very much.

Still, I bought the bag. The lizard skin on the strap is slighly peeled. But not too bad. However, when I tried to use the baby wipe to clean the stains on the bag, the color fades.. Is it normal for a lizard leather bag or is it because it's a vintage bag and therefore the color fades?

Thanks
Hermes colors dont comes off easily
Such exquisite exotic piece seriously send in for make over
Dont attempt on your own
Some money cannot save on
 
Thank you very much.

Still, I bought the bag. The lizard skin on the strap is slighly peeled. But not too bad. However, when I tried to use the baby wipe to clean the stains on the bag, the color fades.. Is it normal for a lizard leather bag or is it because it's a vintage bag and therefore the color fades?

Thanks

Please please don't use baby wipes on any bag especially an exotic! I am 10000000% in agreement with bagidiotic here, please send to a professional, but if you don't there are lizard leather specific products. But this is such a HTF piece. Don't attempt on your own.
 
I didnt spot it at collection. Took it out a month later to use and this is when I saw. Am bringing this down to the store today.

Does anyone has experience or know of someone whose bag got damaged at Spa? :sad:
 
Baby wipes are not a good idea on any leather especially lizard. There is a cleaning product called Reptan you can use safely.

Hermes colors dont comes off easily
Such exquisite exotic piece seriously send in for make over
Dont attempt on your own
Some money cannot save on

Please please don't use baby wipes on any bag especially an exotic! I am 10000000% in agreement with bagidiotic here, please send to a professional, but if you don't there are lizard leather specific products. But this is such a HTF piece. Don't attempt on your own.

Thanks for the replies from all of you, I read many posts saying baby wipe is a magical wipe so my first thing was to give this a try. :sad:
Then I reached to the Reptan. However, the color still came off and transferred to the cloth. :shocked::shocked::shocked::shocked:
I think maybe my bag's leather condition is not good?? But the lizard is still shinny...

I think I would just bring it to Hermes.... Do any of you know if the cleaning service is the same price as normal leather ??

many thanks...:hbeat:
 
I didnt spot it at collection. Took it out a month later to use and this is when I saw. Am bringing this down to the store today.

Does anyone has experience or know of someone whose bag got damaged at Spa? :sad:

I think I read a thread from TPF that the lady bough her k/b for spa (?? I don't remember exactly) then the SA dropped her bag and caused a huge scrach. Hermes denied any of the responsibility...

Please update and good luck .
 
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