Hermes Repair/Refurbish policy - Official Spa Thread

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#1,306
meowmix318 said:
I did call and ask about it and was told they don't normally give dust bags when a customer picks up a bag from the spa.
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Perhaps it will vary from boutique to boutique but I can tell you here in NYC where I normally take my H bags for
spa I always get a dustbag & several .other posters have commented that they also get
dustbags.
Might call your SA if you have a good relationship & ask for one.. H can be accomodating
 
#1,309
As usual my OCD gets the best of me. My recently purchased preloved B35 came with out a box. Does anyone know if I were to send the bag in for a Spa treatment would Hermes return it in H box?? Technically it doesn't need to be spa'd, I was just thinking :}.
Thanks.
 
#1,310
wrapitup said:
As usual my OCD gets the best of me. My recently purchased preloved B35 came with out a box. Does anyone know if I were to send the bag in for a Spa treatment would Hermes return it in H box?? Technically it doesn't need to be spa'd, I was just thinking :}.
Thanks.
Click to expand...

Unfortunately, H will not give a new box, either as an option to buy or to get one free from spa.

You might be lucky to get a new dust bag after a spa, but that's about as much as you will get.

Enjoy your new B.
 
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#1,311
Hi I everyone! I know H offers spa services for clic and other bracelets, does anyone know what they actually can do and how effective the services are? I'd love to get some of the scuffs out of the metal on my clic H.
 
#1,316
It's been awhile since I've sent a Box Calf Kelly or Birkin to Hermes for a spa treatment. A couple of years ago, a Chèvre Birkin returned from the spa without having its corners re-dyed. I'm wondering if there's a policy at Hermes against re-dyeing corners or handles of Box Calf handbags.

Please share your experiences with sending your Box Calf Kelly or Birkin to Hermes for a spa treatment.
 
#1,317
MillStream said:
It's been awhile since I've sent a Box Calf Kelly or Birkin to Hermes for a spa treatment. A couple of years ago, a Chèvre Birkin returned from the spa without having its corners re-dyed. I'm wondering if there's a policy at Hermes against re-dyeing corners or handles of Box Calf handbags.

Please share your experiences with sending your Box Calf Kelly or Birkin to Hermes for a spa treatment.
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Don't have any box & haven't had any corners redyed recently but I do remember taking a bag in for a touch up several years ago and being told by my SA that it was not worn enough for a crafts person to restore and to bring it back when the wear was more obvious.

I did take it back a couple of years later and the work was done promptly and looked like new.
 
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#1,318
MillStream, I sent a sellier Kelly to Hermes last year, and while it doesn't have the corner scuffing that a retourne would have, they definitely applied colored polish on the areas that did have scuffs. I believe they also applied the polish on the handle which has fine cracks. The cracks look less obvious after spa, almost as though the polish filled in the cracks.
 
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#1,319
Hi everyone, great reading all these post.

I was wondering if the Hermes spa would be able to refurbish my slouchy Togo Birkin back to its near original stiffer leather? Anyone has any experience with this? Hoping to get my b40 back to its original shape. Would greatly appreciate if someone could share with me [emoji3]!
 
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#1,320
I scored a beautiful but "broken" 1986 Vintage Tricolor Hermes Kelly 32 off craigslist while visiting my family this week. I couldn't believe my luck catching a real bag listed on craigslist since pretty much everything luxury on there is fake. The seller was parting it for very very low because the handle had snapped off years ago and she doesn't really wear high end bags anymore.

I knew the bag was authentic - and it really is. But the handle was the issue. I blindly thought that the torn off handle could be simply restitched since the seller claimed in Ad that she called Hermes (in person she told me she went into the store with the bag too) and inquired about repair cost for the strap and they said a restitch of the strap would only be about $350. I took her word for it only to find out that although she was very sweet and reasonable with her pricing she lied about going in physically to check on repair pricing. I took it into the same Hermes she said she went to right after I bought the bag and the bag actually needs a brand new handle replacement which will cost around $1275 (I hope it isn't more!) , and I will also have the bag refurbish which is another $340. The bill to fix the bag will cost more than what I paid for the bag lol :confused1:, but I still think its a great find and totally worth it. I am just bummed that the handle is going to cost $1000+ more than I anticipated.

Another thing is that since this Kelly Tri color is so old and unique, I had to decide if I wanted the bag sent to Paris for an exact match for the handle (8-12 months) or have the craftsman find something here that is close enough (8-10 week wait time). I was told that the bag looked like it was repaired before and replaced with a handle that was an not exact match - to the color of the light tan straps- previously and since I didn't even noticed the color difference I requested for the craftsman to try to find the closest match here so it doesn't have to go to Paris.

$1275
$340
---
1615 total repair cost ....:shocked: ** does anyone know if they charge tax on repairs btw?***

I am not getting the hardware replaced, but was quoted $275 If i wanted to
I will post up a before and after photo when I get the bag back!
 
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