Hermes Repair/Refurbish policy - Official Spa Thread

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#1,291
voovoo said:
I didnt spot it at collection. Took it out a month later to use and this is when I saw. Am bringing this down to the store today.

Does anyone has experience or know of someone whose bag got damaged at Spa? :sad:
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Please don't stress, it's resin and almost certainly can be removed. I have a gold Birkin where the resin went over the contrast stitching and it was easily fixed.
 
#1,294
chic celebrations said:
Does anyone know if your Birkin comes back from a spa treatment in a box? I have purchased a pre loved birkin without a box and wondered if Hermes would provide one after a spa treatment or not.
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I never received anything after picking u my bag from the spa. Since other ladies had mentioned a dust bag, I called my local Hermes store and said they have never given out dust bags with any spa treatments. So not sure how other ladies have been able to get one.
 
#1,295
meowmix318 said:
I never received anything after picking u my bag from the spa. Since other ladies had mentioned a dust bag, I called my local Hermes store and said they have never given out dust bags with any spa treatments. So not sure how other ladies have been able to get one.
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I got a dustbag, without asking, for my B25 after the craftsman treated my bag. My guess is it's just luck or store policy.
 
#1,300
I've used two different stores with craftsmen, and I think one store sent my bags with new dust bags and the other sends it wrapped in tissue with no dust bag. So I believe it depends on the store where the craftsman is located. Your local store most likely won't give out dust bags, but I'm sure that depends on your relationship with them, as do most other policies. I don't mind not getting a dust bag from that particular craftsman because he does a much better job than the other one.
 
#1,301
ouija board said:
I've used two different stores with craftsmen, and I think one store sent my bags with new dust bags and the other sends it wrapped in tissue with no dust bag. So I believe it depends on the store where the craftsman is located. Your local store most likely won't give out dust bags, but I'm sure that depends on your relationship with them, as do most other policies. I don't mind not getting a dust bag from that particular craftsman because he does a much better job than the other one.
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When I picked up my bag, it was wrapped in tissue paper.
I think the work done on my bag was just okay.
 
#1,305
When I've brought n a bag with s dust bag it has been returned to me as it might get lost during shipping & repair. So far my bags have been returned to me in a new dust bag, as in they come out of the back inside the dust bag. My store is nit particularly generous so suspect it is just if there is a suitable new dust bag available. My SLGs & a belt have not been returned with dust bags. HTH
 
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