I have removed a pen mark from a Swift agenda cover using a white eraser, but I'm not sure I'd attempt that with a large smear. And if you're overzealous with the eraser, you will remove color. Best thing to do is get it to Hermes. Good luck!
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I just inherited a Birkin 35 in Barenia/Toile that is a bit beat up and needs spa treatment. I am in Atlanta but I am going to NY tomorrow, so I called the Madison Avenue store to see if I could bring it in for spa services, and I was told they would only accept my bag for services if they could not pull me up in "the system" as the original buyer or if I had the original purchase receipt. Otherwise, they will not even touch the bag. She went on to explain to me that without the receipt "they have no idea if the bag is authentic". Really? Okay then. Honestly, I just laughed. That is ludicrous.
edited to add... I really could only laugh. If I could have pulled myself together, I would have said. Wow, okay, I didn't realize that Hermes didn't have that capability. There are people out there whose whole job is authenticating Hermes handbags for auction houses, etc. If it is impossible for Hermes to determine the authenticity of a bag without a receipt, perhaps you need to hire one of those people.
New thing on the terms and conditions on the new form is that you (the undesigned) agree to H destroying 'whatever' should it be deemed counterfeit.
That's a good idea. So then, really, they should be willing to take any bag presented to them for repairs because most people wouldn't risk sending it unless they were positively certain of its authenticity. I'm not sure it looks all that good if H won't take bags without receipts. It gives the impression that the fakes are so good, even H can't tell the difference.
Hi everyone, I brought my vintage Kelly into the Hermes boutique for spa service. I was told they can't the bag in unless I have a copy of receipt for proof of purchase. It's a vintage bag that I bought off second hand, I don't have the receipt of course. For those of you who have had work done with your hermes bag, is this true? Or the policy has changed? Thank you.
Agreed, I dropped off a 5-year-old Kelly without receipt last week. No questions asked. I'd write to Paris as this is just silly.I don't know what universe this Hermes store is at, I've never heard,of such a thing. You may want to seek out the store director as someone is making up their own rules. You don't need a receipt/proof of purchase to send a bag off for spa treatment. I just took my Jypsiere in for a re glaze and a very old vintage bag for a complete refurbish and was never asked for a receipt, rather the SA was impressed by the bag, it's age, etc.
I agree with that. I think it's more to stop people buying from resellers. I think it's ridiculous, I don't remember where the receipts from my last 2 bags 2014 and 2015 are, I bought them from H and have no doubt about their authenticity. I don't keep my receipts because I don't sell to resellers!