Hermes Repair/Refurbish policy - Official Spa Thread

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I have removed a pen mark from a Swift agenda cover using a white eraser, but I'm not sure I'd attempt that with a large smear. And if you're overzealous with the eraser, you will remove color. Best thing to do is get it to Hermes. Good luck!
 
I just called my local Hermes in singapore, and they quoted me sgd410 for general cleaning for my Birkin 40. No mention of original receipt needed before they could send it for the spa. Am thinking if if the bag really needs to be spa-ed as the last time I sent my Bearn wallet for servicing, it took 5 months to get it back.
 
I just inherited a Birkin 35 in Barenia/Toile that is a bit beat up and needs spa treatment. I am in Atlanta but I am going to NY tomorrow, so I called the Madison Avenue store to see if I could bring it in for spa services, and I was told they would only accept my bag for services if they could not pull me up in "the system" as the original buyer or if I had the original purchase receipt. Otherwise, they will not even touch the bag. She went on to explain to me that without the receipt "they have no idea if the bag is authentic". Really? Okay then. Honestly, I just laughed. That is ludicrous.

edited to add... I really could only laugh. If I could have pulled myself together, I would have said. Wow, okay, I didn't realize that Hermes didn't have that capability. There are people out there whose whole job is authenticating Hermes handbags for auction houses, etc. If it is impossible for Hermes to determine the authenticity of a bag without a receipt, perhaps you need to hire one of those people.

Interesting. It is my understanding that part of the Hermes value and mystique is that they will care for their products for generations, that the Kelly you buy today will be able to be passed to your children and grandchildren. Most children and grandchildren that inherit a bag will probably not have access to the receipt. If this is a policy change, I'm guessing that it is one way they intend to limit counterfeits. But it has some fairly long-reaching repercussions, because it limits the value of resale bags as well. Those of us who buy Hermes even at H boutiques count on the bag holding its value. Essentially, without the receipt it might be more difficult to sell one's bag down the line.
 
New thing on the terms and conditions on the new form is that you (the undesigned) agree to H destroying 'whatever' should it be deemed counterfeit.

That's a good idea. So then, really, they should be willing to take any bag presented to them for repairs because most people wouldn't risk sending it unless they were positively certain of its authenticity. I'm not sure it looks all that good if H won't take bags without receipts. It gives the impression that the fakes are so good, even H can't tell the difference.
 
That's a good idea. So then, really, they should be willing to take any bag presented to them for repairs because most people wouldn't risk sending it unless they were positively certain of its authenticity. I'm not sure it looks all that good if H won't take bags without receipts. It gives the impression that the fakes are so good, even H can't tell the difference.

I agree with that. I think it's more to stop people buying from resellers. I think it's ridiculous, I don't remember where the receipts from my last 2 bags 2014 and 2015 are, I bought them from H and have no doubt about their authenticity. I don't keep my receipts because I don't sell to resellers!
 
The craftsmen in Paris can authenticate the bags and that's not the job of the SAs, so I think it's just they don't want to take the bags more than they have no idea if the bag is authentic.......normally you need to sign an agreement promising your repair item is authentic, otherwise H won't send it back to you after it arrives in Paris and fails the authentication.
 
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Let's be frank here, many of the SAs, and even after-sales people don't know all H. I took a bag to a certain H store and there was a new girl at after sales, and she didn't even know the name of the leather type, as H doesn't make it anymore. I was embarrassed for her. I once mentioned a particular thing about what real H keys look like to an SA at another store and he was surprised to learn that info.
 
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I don't know what universe this Hermes store is at, I've never heard,of such a thing. You may want to seek out the store director as someone is making up their own rules. You don't need a receipt/proof of purchase to send a bag off for spa treatment. I just took my Jypsiere in for a re glaze and a very old vintage bag for a complete refurbish and was never asked for a receipt, rather the SA was impressed by the bag, it's age, etc.

Hi everyone, I brought my vintage Kelly into the Hermes boutique for spa service. I was told they can't the bag in unless I have a copy of receipt for proof of purchase. It's a vintage bag that I bought off second hand, I don't have the receipt of course. For those of you who have had work done with your hermes bag, is this true? Or the policy has changed? Thank you.
 
I have never heard this policy when taking bags in either. If it's a new one, it is a major change in their customer service. Bags are to last a lifetime (or more) and receipts certainly don't. Nor does their computer purchase history go back so far as to have a record of very old purchases. And what if you have a receipt but certain information about the original buyer is blacked out (i.e. a resale)?
 
I really don't know how true this is - but I was told that Hermes is starting to change their offering of Birkins. They are putting clients who are buying their first Birkin as a greater priority than those that own several. I believe the rationale behind this is that a first time buyer is less likely to resell their bag than those that own multiples. By the sounds of it, this might be true, seeing they are now strict about taking a bag for spa services without a receipt. I am wondering if it has more to do with the resale market than it does with authenticity.:confused1:
 
I don't know what universe this Hermes store is at, I've never heard,of such a thing. You may want to seek out the store director as someone is making up their own rules. You don't need a receipt/proof of purchase to send a bag off for spa treatment. I just took my Jypsiere in for a re glaze and a very old vintage bag for a complete refurbish and was never asked for a receipt, rather the SA was impressed by the bag, it's age, etc.
Agreed, I dropped off a 5-year-old Kelly without receipt last week. No questions asked. I'd write to Paris as this is just silly.
I could see that, because of superfakes, some stores might have been embarrassed by sending a fake to a craftsman or to Paris - maybe that happened at your store. I have seen SAs fawn over fake bags before.
 
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I agree with that. I think it's more to stop people buying from resellers. I think it's ridiculous, I don't remember where the receipts from my last 2 bags 2014 and 2015 are, I bought them from H and have no doubt about their authenticity. I don't keep my receipts because I don't sell to resellers!

H should have a record of purchases, at least local.
When I buy something at the Hermes near me, they ask my name & look me up in their system
 
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