Hermes Repair/Refurbish policy - Official Spa Thread

[purplepoodles]

Well, it's hopefully a fair way down the road, but my new Clemence Double Sens doesn't have an interior/exterior, so the spa will presumably deal with both the Ruby and the Bougainvillea sides



I feel this demonstrates that the Double Sens is downright economical; not only do I have two bags for the price of one, but I can also get both of them refurbished to look almost new.



Admittedly, I bought it because I fell in love with it, but it's always good to have back-up explanations for people who just don't understand

Great point Willowbarb!

 

[Mimi_Wu]

Hey everyone, I bought a pre-owned Dalmatian Kelly... The overall condition was very nice but I have noticed that the two front straps looks more yellowish than the rest of the bag. Would a bag spa help?

 

[JY1217]

Exterior stains yes; spa won't touch the interior of a bag. I use Lexol on the chèvre linings of my Clemence bags but your lining looks like agneau (that's what my Bolide is lined with) or swift.....

My SA told me that they won't touch the inside too. But when I got the quotation, another SA quoted me a price of fixing the interior. They better touch it cuz I said yes to the quotation.

 

[mistikat]

My SA told me that they won't touch the inside too. But when I got the quotation, another SA quoted me a price of fixing the interior. They better touch it cuz I said yes to the quotation.

If there is a tear or a repair required to the interior, they will do that. They won't clean the interior, however.

 

[JY1217]

If there is a tear or a repair required to the interior, they will do that. They won't clean the interior, however.

Okay, so that's why...but is there any reason why they don't clean?

 

[MRLively]

Hi all, I have a white clemence Birkin that I just purchased that is BEAUTIFUL and pristine on the outside and yellow on the inside! It came from Texas so when I called BH store they said they have seen this happen with white bags that have been around excess humidity. This particular bag is a J stamp and I've heard that for whatever reason this was a problem for J and prior white bags and Hermes will sometimes swap those bags out entirely for defective leather. Anyone know if this is true and if they still do this today? I'll be taking it next week for an inspection and hopefully drop off at the spa unless there is a possibility of a miracle.....

 

[mistikat]

Hi all, I have a white clemence Birkin that I just purchased that is BEAUTIFUL and pristine on the outside and yellow on the inside! It came from Texas so when I called BH store they said they have seen this happen with white bags that have been around excess humidity. This particular bag is a J stamp and I've heard that for whatever reason this was a problem for J and prior white bags and Hermes will sometimes swap those bags out entirely for defective leather. Anyone know if this is true and if they still do this today? I'll be taking it next week for an inspection and hopefully drop off at the spa unless there is a possibility of a miracle.....

Hermes does not clean the inside of bags. It would be very unlikely that Hermes would exchange a bag this old that was not purchased by you at the store. White leather is prone to yellowing over time in any case - sorry you are having to deal with this.

 

[MRLively]

Hermes does not clean the inside of bags. It would be very unlikely that Hermes would exchange a bag this old that was not purchased by you at the store. White leather is prone to yellowing over time in any case - sorry you are having to deal with this.

Thank you for your quick reply! My local leather expert said he could dye it white again. I've never had any work done on my bags from anyone other than Hermes....has anyone had good success with this? Of course every shop is different but it seems like a risk. But I also don't want to open my bag and see yellow!

 

[mistikat]

Thank you for your quick reply! My local leather expert said he could dye it white again. I've never had any work done on my bags from anyone other than Hermes....has anyone had good success with this? Of course every shop is different but it seems like a risk. But I also don't want to open my bag and see yellow!

Just as long as you are ok with the likelihood that if a third party dyes, stitches or in any way repairs or alters the bag Hermes will no longer accept it for any future spa treatment.

 

[BeenBurned]

Hi all, I have a white clemence Birkin that I just purchased that is BEAUTIFUL and pristine on the outside and yellow on the inside! It came from Texas so when I called BH store they said they have seen this happen with white bags that have been around excess humidity. This particular bag is a J stamp and I've heard that for whatever reason this was a problem for J and prior white bags and Hermes will sometimes swap those bags out entirely for defective leather. Anyone know if this is true and if they still do this today? I'll be taking it next week for an inspection and hopefully drop off at the spa unless there is a possibility of a miracle.....

Texas? If it's the listing you asked about here, the seller and bag show the location as UAE:
http://forum.purseblog.com/authenti...e-read-the-rules-821115-613.html#post29997229

Item location:
dubai, United Arab Emirates

Did the seller misrepresent his or the item's location?

 

[MRLively]

Texas? If it's the listing you asked about here, the seller and bag show the location as UAE:
http://forum.purseblog.com/authenti...e-read-the-rules-821115-613.html#post29997229

Item location:
dubai, United Arab Emirates

Did the seller misrepresent his or the item's location?

No. The bag I posted about there is an unfortunate fake I am still trying to resolve, and eBay said I needed to post it here for authentication, which this forum apparently doesn't do. I was able to buy an authentic white clemence Birkin like I originally wanted except this one has yellow tinge in the interior. It's going to BH next week for a professional look see.

 

[bababebi]

Hi all, I have a white clemence Birkin that I just purchased that is BEAUTIFUL and pristine on the outside and yellow on the inside! It came from Texas so when I called BH store they said they have seen this happen with white bags that have been around excess humidity. This particular bag is a J stamp and I've heard that for whatever reason this was a problem for J and prior white bags and Hermes will sometimes swap those bags out entirely for defective leather. Anyone know if this is true and if they still do this today? I'll be taking it next week for an inspection and hopefully drop off at the spa unless there is a possibility of a miracle.....

For a 2006 White bag it is probably lined in Agneau (lambskin) which turns yellow and thats one reason I imagine Hermes stopped using it for white bags which are now lined in chèvre like all other colors. I will be surprised if they change it and anyway it would be very expensive.

 

[MRLively]

For a 2006 White bag it is probably lined in Agneau (lambskin) which turns yellow and thats one reason I imagine Hermes stopped using it for white bags which are now lined in chèvre like all other colors. I will be surprised if they change it and anyway it would be very expensive.

Hi there!! That's slightly relieving that it's not a weird stain or something gross. It makes me think of arm pits. Ew. It's wearable and beautiful on the outside but just slightly imperfect inside. By the way, this bag in particular was personally authenticated by you so it is very nice to make your introduction! ☺️

Maybe there is a nice bag liner that might hide it? I have yet to find one that isn't tacky but maybe you girls know!

 

[tonkamama]

Hi there!! That's slightly relieving that it's not a weird stain or something gross. It makes me think of arm pits. Ew. It's wearable and beautiful on the outside but just slightly imperfect inside. By the way, this bag in particular was personally authenticated by you so it is very nice to make your introduction! ☺️

Maybe there is a nice bag liner that might hide it? I have yet to find one that isn't tacky but maybe you girls know!

Hi, check out below link to bag inserts. I recommend MaiTai and D&C.

http://forum.purseblog.com/hermes/bag-inserts-list-688779-100.html

 

[Love Of My Life]

Thank you for your quick reply! My local leather expert said he could dye it white again. I've never had any work done on my bags from anyone other than Hermes....has anyone had good success with this? Of course every shop is different but it seems like a risk. But I also don't want to open my bag and see yellow!

Truthfully, I'd put a bag insert in your bag that can be made to order in
a fun color or print. MaiTai does a beautiful linen with a diamond pattern
on the bottom in several colors & they fit beautifully & are done very very well.


H if you don't know will not spa treat a bag that has been touched
by an outside source & it is a risk, a big one at that, IMO.

There is something so "fresh" about a white birkin & if you
put fun colors of accessories in your bag, you probably will find that
you don't notice the yellow on the inside..