Hermes Repair/Refurbish policy - Official Spa Thread

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#1,141
birthdaybirkin said:
Yes, it's been 8 weeks and still no quote! I spoke with the repair specialist and he informed me that Hermes Paris does not do repairs for the month of December, so given that my bag was sent in January, they were already backed up. He said he really had no way of knowing when they would get back with a quote, but should be within the next "few" weeks. Sigh.. Lol I was prepared to have patience for the actual repair work to be done but I did not expect to wait such a long time for the quote. Im sure it will be worth it for me as my bag really needed a spa day, but I do miss my bag! ;) Hopefully yours will not take as long, let me know if you hear anything. I'd be interested to know
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8 weeks and no quote?? I can't imagine ! I hope you get your bag done soon! Will let know if i get a quote as well..
My location is in Hong Kong, I've heard many different stories regarding repair, so it's really unpredictable....
To be honest, a repair/spa needs to take that much time? for normal cleaning, i think they can finish that within an hour or 2, something like restitching , changing the hardware or handles may take a longer time, .....it's just the craftsmen are not only paid for fixing bags..but I still don't understand why some out there had to wait one year to get back their bag from repair,i mean, produce a Birkin takes 48 hours, but 1 year to fix it??
 
#1,142
hbr said:
I dropped off my B30 at the BH store 2 weeks ago. They called me today to let me know the bag is ready! They quoted me 8 weeks! They did a great job. I didn't take any pics before I dropped it off but it looks great. Corners have been repaired and new turn lock that was loose. Yay!
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2 weeks including new hardware replacement??:woohoo::woohoo:
that's wonderful!
 
#1,144
JY1217 said:
8 weeks and no quote?? I can't imagine ! I hope you get your bag done soon! Will let know if i get a quote as well..
My location is in Hong Kong, I've heard many different stories regarding repair, so it's really unpredictable....
To be honest, a repair/spa needs to take that much time? for normal cleaning, i think they can finish that within an hour or 2, something like restitching , changing the hardware or handles may take a longer time, .....it's just the craftsmen are not only paid for fixing bags..but I still don't understand why some out there had to wait one year to get back their bag from repair,i mean, produce a Birkin takes 48 hours, but 1 year to fix it??
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JY1217 said:
2 weeks including new hardware replacement??:woohoo::woohoo:
that's wonderful!
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I also dropped my bag at H Brussels recently, and they said it will take 2 months (i.e. 8 weeks) to repair my corners, stitches and clean the bag.
 
#1,146
Boutique called me informing me that I should come with my repair form to pick up my bag but I lost the form and i am panicking now. I don't have any relationship with this shop either.

Could you please advice me what to do?
 
#1,148
hbr said:
I dropped off my B30 at the BH store 2 weeks ago. They called me today to let me know the bag is ready! They quoted me 8 weeks! They did a great job. I didn't take any pics before I dropped it off but it looks great. Corners have been repaired and new turn lock that was loose. Yay!
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They are really fast! I came in for a tiny spot of re-resining once and literally the bag went away for twenty minutes and came back fixed :D

In general, if you have a boutique with an entire after-sales department like BH has, they will be fast. They will quote longer just in case but the likelihood is your bag will be back swiftly.

I do really recommend, if your alternative is sending a bag to Paris, to try to find a reasonably close boutique with on-site craftspeople. Some will let you ship in a bag, and it could save you six months.
 
#1,151
Purrsey said:
View attachment 3307681View attachment 3307682

Hello all. I know H spa can do amazing things so what do you think of these ones? Corner scuffing on clemence. Thanks.
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Yes should be no problem. Just be aware that sometimes it can take a while for the new dye to be fully absorbed or whatever reaction happens with the leather.

I had a Brighton Bleu Christine with dye missing from the corner piping. When it came back the touch up dye was a much brighter and obviously different blue colour imo. I was very disappointed & put the bag back in its sleeper to sleep for awhile while considered my options. When I brought the bag out again a few months later the colour exactly matched the rest of the bag and looked like new.

Now more recently this didn't happen with my rouge H evie which was in much worse condition with very bad wear all round the edges. The redyed leather matched perfectly

btw H usually gives you a new sleeper when they give you back the repaired bag. Hope they continue to do so.
 
#1,153
Appreciate all your replies. I forgot to attach these as well. Interior has some scuff and there are some stains on body. I think the handle has some scuffs too. Wonder if these are also fixable too?

ImageUploadedByPurseForum1458574747.135111.jpgImageUploadedByPurseForum1458574765.885446.jpg

And an extra sleeper bag is always welcome :)
 
#1,154
Purrsey said:
Appreciate all your replies. I forgot to attach these as well. Interior has some scuff and there are some stains on body. I think the handle has some scuffs too. Wonder if these are also fixable too?

View attachment 3307819View attachment 3307820

And an extra sleeper bag is always welcome :)
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Exterior stains yes; spa won't touch the interior of a bag. I use Lexol on the chèvre linings of my Clemence bags but your lining looks like agneau (that's what my Bolide is lined with) or swift.....
 
#1,155
QuelleFromage said:
Exterior stains yes; spa won't touch the interior of a bag. I use Lexol on the chèvre linings of my Clemence bags but your lining looks like agneau (that's what my Bolide is lined with) or swift.....
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Well, it's hopefully a fair way down the road, but my new Clemence Double Sens doesn't have an interior/exterior, so the spa will presumably deal with both the Ruby and the Bougainvillea sides :smile1:

I feel this demonstrates that the Double Sens is downright economical; not only do I have two bags for the price of one, but I can also get both of them refurbished to look almost new.

Admittedly, I bought it because I fell in love with it, but it's always good to have back-up explanations for people who just don't understand ;)
 
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