Hermes Repair/Refurbish policy - Official Spa Thread

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#1,126
Thanks I don't want to return it andI don't think it's fair to send it off for months for repair. I called them and made an appt for tomorrow morning.
Orangefanatic said:
I would make a call & arrange a meeting with SM for inspection. Hermes is well known for great craftmanship, therefore if product assurance is not fullfill they will offer you either repair or return.
Or if its normal, they will also explain to you why & how.

I once returned my kelly toolbox in anemone due to the lock was but rusted. SM offered either repair or return for credit. I didnt want my newly purchased bag for repair, so returned & got my 2nd kelly within 2months.

Hope this helps
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#1,132
Coco.lover said:
I just purchased my beautiful Birkin in Clamence last month at the H boutique. Today I took her out to inspect her and noticed that in the clasp strap. Is this normal or should I take to H for repair. I just got her and only used he once to go to the mall and back. Would suck to have to hand her over for repair.
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I had a very similar issue with my H toolbox. They sent it to Paris and re-finished the resin free of charge (which took a few months). I don't think there is any other option really.
 
#1,133
birthdaybirkin said:
For those of you who had bags sent to Paris for a spa treatment, how long did it take for your boutique to get back to you with a quote from Paris? TIA!
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Depends on the time of year. Don't bring your bag in before a major holiday such as Christmas or the French Summer holiday. I've waited 7 months over the summer and had a bag back in six weeks handed in at the beginning of the year. However this is old timing, haven't needed work on any of my bags in quite a while.
 
#1,134
birthdaybirkin said:
For those of you who had bags sent to Paris for a spa treatment, how long did it take for your boutique to get back to you with a quote from Paris? TIA!
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Edited to add: I have been waiting over 8 weights just for a quote. Still waiting for a follow-up but was given a rude attitude by SA when leaving a message for the repair specialist. If 8 weeks is a normal time period to wait for a quote, I won't press the issue but it seems to be a long time for my bag to be sitting in Paris with no work done yet. Thanks for any insight!
 
#1,137
Hello!I am new one here so sorry if I post something wrong in the beggining,I dont even know if I am posting this on the right place😂😂And sorry for my bad english,I am from Croatia,so..😂😂 I bought H click clack ( its black with gold,amazing,sooo beautiful) online,and the problem is it fell on the floor couple of days ago,and its little bit broken now ( 😭😭😭 ), I think think it needs to be tighten up,..so,does someone know will they repair it in the store and how much will it cost?cause I am planning to go in Munich next month and I will ask them definately,I mean I bought it online,not in store,so just want to know what can I expect😀
Does anyone have the same problems with click clack?I am planning to buy new one this time,silver with red😀😀
Please help😀😀
 
#1,138
birthdaybirkin said:
Edited to add: I have been waiting over 8 weights just for a quote. Still waiting for a follow-up but was given a rude attitude by SA when leaving a message for the repair specialist. If 8 weeks is a normal time period to wait for a quote, I won't press the issue but it seems to be a long time for my bag to be sitting in Paris with no work done yet. Thanks for any insight!
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8 weeks and you still havent got the quotation??
I also want to know this, cuz I just sent mine last week and im thinking of it everyday! I tested the SA by asking her" Does it take 6months to get back the bag?", she said it usually takes 2-3 months.

But how long it takes to get a quotation from them?
I mean, if they don't quote/call the customers, does that mean the bag will be repaired for free??
 
#1,139
I dropped off my B30 at the BH store 2 weeks ago. They called me today to let me know the bag is ready! They quoted me 8 weeks! They did a great job. I didn't take any pics before I dropped it off but it looks great. Corners have been repaired and new turn lock that was loose. Yay!
 
#1,140
JY1217 said:
8 weeks and you still havent got the quotation??
I also want to know this, cuz I just sent mine last week and im thinking of it everyday! I tested the SA by asking her" Does it take 6months to get back the bag?", she said it usually takes 2-3 months.

But how long it takes to get a quotation from them?
I mean, if they don't quote/call the customers, does that mean the bag will be repaired for free??
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Yes, it's been 8 weeks and still no quote! I spoke with the repair specialist and he informed me that Hermes Paris does not do repairs for the month of December, so given that my bag was sent in January, they were already backed up. He said he really had no way of knowing when they would get back with a quote, but should be within the next "few" weeks. Sigh.. Lol I was prepared to have patience for the actual repair work to be done but I did not expect to wait such a long time for the quote. Im sure it will be worth it for me as my bag really needed a spa day, but I do miss my bag! ;) Hopefully yours will not take as long, let me know if you hear anything. I'd be interested to know
 
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