Hermes Repair/Refurbish policy - Official Spa Thread

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Has anyone ever had the resin/glazing redone on their birkin handles? I'm looking at a birkin and the handle has a dent in the resin/glazing. If anyone knows how long it takes and the approximate cost for this repair I would appreciate any info.
 
Thank you for your reply! Really that's great! Does the age matter? The bag I'm interested in buying is from 2003


Age definitely doesn't matter. I've had a Birkin (splitting on the handle) and a sellier Kelly (scuffs on the corners) deglazed, and both are 15+ yrs old. Both bags were repaired as part of the cleaning and conditioning service, which was $350 the last time I had it done. There was no separate charge for the reglazing, and the nice touch was that they redid all the resin edges, not just the handles or corners. I'm not sure what they'd charge if they just did reglazing and no other maintenance. Both bags took about 4 weeks when I sent them to San Francisco. Hope this helps your decision!
 
Age definitely doesn't matter. I've had a Birkin (splitting on the handle) and a sellier Kelly (scuffs on the corners) deglazed, and both are 15+ yrs old. Both bags were repaired as part of the cleaning and conditioning service, which was $350 the last time I had it done. There was no separate charge for the reglazing, and the nice touch was that they redid all the resin edges, not just the handles or corners. I'm not sure what they'd charge if they just did reglazing and no other maintenance. Both bags took about 4 weeks when I sent them to San Francisco. Hope this helps your decision!


Thank you! You have been very helpful.
 
I just got back my ebene Kelly from the spa. Forgot to take before pics but it has been heavily used, travelled with me long and short haul since 2012. Also used for work nearly everyday with my MacBook Air and files in. Corners were scruffed and the turnlock was crooked and oxidized. The corners are now fixed, like new and it got a new turn lock. After pics are here:
ImageUploadedByPurseForum1455977630.948022.jpgImageUploadedByPurseForum1455977647.370887.jpg
 
I just got back my ebene Kelly from the spa. Forgot to take before pics but it has been heavily used, travelled with me long and short haul since 2012. Also used for work nearly everyday with my MacBook Air and files in. Corners were scruffed and the turnlock was crooked and oxidized. The corners are now fixed, like new and it got a new turn lock. After pics are here:
View attachment 3279635View attachment 3279636

Wow that is awesome! I'm excited for my bag to come back now! It feel like forever, but if it looks like yours then it will be definitely worth it!
 
I just got back my ebene Kelly from the spa. Forgot to take before pics but it has been heavily used, travelled with me long and short haul since 2012. Also used for work nearly everyday with my MacBook Air and files in. Corners were scruffed and the turnlock was crooked and oxidized. The corners are now fixed, like new and it got a new turn lock. After pics are here:
View attachment 3279635View attachment 3279636


It looks awesome, how long did it take to get your bag back?
 
Thank you for your reply! Really that's great! Does the age matter? The bag I'm interested in buying is from 2003
I think age does matter. I was shopping with my B; the handle resin was split and stitching getting loose and the craftsperson noted that I could replace the handles for $1200 (I think). I said "But my bag is only four years old, it seems crazy that I should replace the handles!" and they repaired it, resin stitching and all for free. They did NOT replace the handles. I have a feeling that a much older bag could have been an issue, and it does vary by store.

Now with just a small re-resining I very much doubt it would be an expensive issue - I just don't think it will likely be free on an older bag.
 
I think age does matter. I was shopping with my B; the handle resin was split and stitching getting loose and the craftsperson noted that I could replace the handles for $1200 (I think). I said "But my bag is only four years old, it seems crazy that I should replace the handles!" and they repaired it, resin stitching and all for free. They did NOT replace the handles. I have a feeling that a much older bag could have been an issue, and it does vary by store.

Now with just a small re-resining I very much doubt it would be an expensive issue - I just don't think it will likely be free on an older bag.

The repair girl a H told me that they do replace handles but only If they really need to as you don't want to chance having to re-stitch that piece of leather holding the handle too many times as it weakens the leather.
 
I just purchased my beautiful Birkin in Clamence last month at the H boutique. Today I took her out to inspect her and noticed that in the clasp strap. Is this normal or should I take to H for repair. I just got her and only used he once to go to the mall and back. Would suck to have to hand her over for repair.
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I just purchased my beautiful Birkin in Clamence last month at the H boutique. Today I took her out to inspect her and noticed that in the clasp strap. Is this normal or should I take to H for repair. I just got her and only used he once to go to the mall and back. Would suck to have to hand her over for repair.
2dazu6w.jpg
30ucvgg.jpg

I would make a call & arrange a meeting with SM for inspection. Hermes is well known for great craftmanship, therefore if product assurance is not fullfill they will offer you either repair or return.
Or if its normal, they will also explain to you why & how.

I once returned my kelly toolbox in anemone due to the lock was but rusted. SM offered either repair or return for credit. I didnt want my newly purchased bag for repair, so returned & got my 2nd kelly within 2months.

Hope this helps
 
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