Hermes Repair/Refurbish policy - Official Spa Thread

[mistikat]

Moving this to the spa thread; just a helpful hint - baby wipes are actually not recommended to care for bags and if you rub and use enough pressure you can lift colour and create permanent marks. What you are showing looks like normal wear and epsom is less easily refurbished than other leathers. Send it to the spa if it's really bothering you and see what they say.

 

[Princess D]

Good day, lovely ladies of TPF! I have a b30 in rose tyrien since it is epsom, i find that it is not as sensitive as other leathers. But to my surprise I see quite a handful of scuffs that looks light gray and marks on it. Any Idea how to care for it or if I have it shipped to the bag spa, if it will retain pretty much its color pristine condition? Please help! I've tried baby wipes but it didn't diminish it at all. [emoji30] Its my absolute favorite bag and color! [emoji24][emoji24][emoji24]View attachment 3261562View attachment 3261563View attachment 3261564View attachment 3261565View attachment 3261569View attachment 3261570View attachment 3261571

I have the same bag but mine hasn't been used enough to show any wear. Please let us know how the spa goes as I'm interested to know how Epsom is refurbished. I have an Epsom K in kiwi and after using for a week on a trip, one of the corners had a brown stain which I removed with a clean eraser( for pencils ). A small part of the leather was peeled and it couldn't be fixed. I'll try the spa when the bag gets more use. [emoji24][emoji24][emoji24][emoji24]

 

[antschulina]

As promised, I am keeping you all updated. I got good news! Today I dropped off my B at the H Brussels store, and they were more than ready to take my bag for a touch up! Thanks for all your advices here! I will post pre/post pictures as soon as I will have my bag back!

I am sorry that you are experiencing so many issues. I am surprised that your local H won't take the bag in. I would personally try a different store but as far as I know, Brussels would have to ship your bag to Paris as I don't recall them doing repairs onsite.

Good luck

Hello, just joined tPF
I sent my birkin to a 3rd party bag spa just last year to get it cleaned inside and out (as Hermes does not clean the insides). The beeswax on my bag has worn off over time and was wondering if Hermes would still accept my bag for servicing after it was sent elsewhere to get cleaned?

I agree with the other member about trying another store. I have brought in bags that still look extremely new for spa because I was afraid the small corner wear and other areas that start to peel would worsen if I waited. The SA would comment on how it doesn't need repair yet, in a friendly , striking a conversation way, but still took my bag in for general cleaning and addressed the issues I raised.

+1. They said the same to me that it really didn't need to be spa because my bag looked brand new but they still took it as it had some corner wear and the trim needed to be rewaxed.

They have tightened their policy on taking items for spa. Sorry, but I can see why they are refusing your bag. The resin wear doesn't look at all bad and while the corners are scuffed the bag appears to overall be in excellent shape in these photos.

I am sorry. I meant they won't take bags in good condition. Based on what you said, it should be taken. I am not certain what they can do about darkened handle. But it sounds strange for it to darken even with twirly.

Gorgeous bag ! A corner touch up will be nice. Try another store. Good luck.

I had the same splitting issue with my gold B handles after four years of light use and H repaired them gratis (restitch and resin). They said if the bag was much older (10 years+) they would have charged.

Other than that and the corner scuffing, the bag doesn't seem to have issues? Maybe a little re-resining? Meanwhile if you are concerned about the corners you could condition them to ameliorate any peeling - but they should not peel - this is scuffing from the bag hitting things. Anyway...my spa would take it, so try Brussels and good luck!

I would try another store, because once your handle gets too dark, that's really hard to clean up. Don't wear the bag anymore without a twilly, and a lighter one than the bag I would say.



I think I know where you say the leather is separating, is it the sides at the top? It looks worn there. I would be concerned about that.



Here's my advice- I know you paid a LOT for this bag, but no bag, even an Hermes, is meant to be carried every day for a couple years without showing some wear and tear. Other brands would have looked like they would go in the donate pile if you carried them so much, so this is a testament to H's quality.



I remember Chanel service once told me to never carry a bag for more than a month at a time, which I never do, max 2 weeks, if you want to keep it in good condition. Use your bag, but give it a break for a few days every month, and take it to another store for a spa, because everyone's tolerance for wear on their bags is different. Good luck and let us know what Brussels says.

 

[antschulina]

Good day, lovely ladies of TPF! I have a b30 in rose tyrien since it is epsom, i find that it is not as sensitive as other leathers. But to my surprise I see quite a handful of scuffs that looks light gray and marks on it. Any Idea how to care for it or if I have it shipped to the bag spa, if it will retain pretty much its color pristine condition? Please help! I've tried baby wipes but it didn't diminish it at all. [emoji30] Its my absolute favorite bag and color! [emoji24][emoji24][emoji24]View attachment 3261562View attachment 3261563View attachment 3261564View attachment 3261565View attachment 3261569View attachment 3261570View attachment 3261571

Your bag shows corner wear, which is normal, and unavoidable. I believe that the 'greyish' stains are dirt. You can remove dirt by using a white pencil eraser, with light and circular movements. Try to avoid rubbing too fast and too harsh on your leather. After this you should condition with lexol ph wipes, and remove the excess. You can also ask Docride in her thread, or check her suggestions by reading her thread. She has amazing tips and can really help you.

 

[QuelleFromage]

Your bag shows corner wear, which is normal, and unavoidable. I believe that the 'greyish' stains are dirt. You can remove dirt by using a white pencil eraser, with light and circular movements. Try to avoid rubbing too fast and too harsh on your leather. After this you should condition with lexol ph wipes, and remove the excess. You can also ask Docride in her thread, or check her suggestions by reading her thread. She has amazing tips and can really help you.

Totally agree. I used Lexol wipes to take pen marks off the interior of a Birkin and it removed almost all of it (and they were old pen marks).

 

[tink3rb3ll]

Hi all.. I just got a vintage square c stamp Kelly and the portion of the handle that hold on to the handle ring and the bag seems to be splitting... So is there chances for it to be repaired in Singapore?
Thanks in advance!

 

[marbella8]

As promised, I am keeping you all updated. I got good news! Today I dropped off my B at the H Brussels store, and they were more than ready to take my bag for a touch up! Thanks for all your advices here! I will post pre/post pictures as soon as I will have my bag back!

Thanks for the update. I am happy for you that they took your bag. Please post after photos

 

[Rose.b]

Just wondering if any of you have B/K with hotstamp bleeding? (I'm referring to HERMES MADE IN PARIS) My Birkin has this issue and I've read somewhere that it can be done in FSH, unfortunately I live in Asia so I really appreciate if anyone can share their experience of restamping in Hermes. TIA

 

[Princess D]

Good day, lovely ladies of TPF! I have a b30 in rose tyrien since it is epsom, i find that it is not as sensitive as other leathers. But to my surprise I see quite a handful of scuffs that looks light gray and marks on it. Any Idea how to care for it or if I have it shipped to the bag spa, if it will retain pretty much its color pristine condition? Please help! I've tried baby wipes but it didn't diminish it at all. [emoji30] Its my absolute favorite bag and color! [emoji24][emoji24][emoji24]View attachment 3261562View attachment 3261563View attachment 3261564View attachment 3261565View attachment 3261569View attachment 3261570View attachment 3261571

Remember I said my RT birkin has not been used so no issues yet? I took it out for CNY and used for about a week. I don't take public transport and basically it's just from the car to a nice restaurant or from the car to office where it has its own seat. Wanted to switch to another bag today and saw one of the corners is already peeled!!! I mean peeled where I can see the white under the color. I have other heavily used bags in Togo and clemence and the wear shown on those leathers were never dry and peeled! The wear on Togo and clemence somehow blended in and are easier on the eyes if you know what I mean. Actually the same thing happened to my kiwi Kelly in Epsom after 6 days of use on a trip. As much as I love how Epsom takes color I would never buy another Epsom bag. At the price point the bag should not show wear like this after 7 days if use. It's a shame as I really wanted to use these 2 bags but I don't like my bags scruffy and peeled...

Can you see the white peeled part like the leather is sliced?!

 

[Serva1]

Remember I said my RT birkin has not been used so no issues yet? I took it out for CNY and used for about a week. I don't take public transport and basically it's just from the car to a nice restaurant or from the car to office where it has its own seat. Wanted to switch to another bag today and saw one of the corners is already peeled!!! I mean peeled where I can see the white under the color. I have other heavily used bags in Togo and clemence and the wear shown on those leathers were never dry and peeled! The wear on Togo and clemence somehow blended in and are easier on the eyes if you know what I mean. Actually the same thing happened to my kiwi Kelly in Epsom after 6 days of use on a trip. As much as I love how Epsom takes color I would never buy another Epsom bag. At the price point the bag should not show wear like this after 7 days if use. It's a shame as I really wanted to use these 2 bags but I don't like my bags scruffy and peeled...
View attachment 3275435
Can you see the white peeled part like the leather is sliced?!

Yes I can see the scruffy peeled leather. My etoupe B35, that is a workhorse and travel companion, has some scuffs and I have accepted that but I completely understand how you feel about the white peeled part, because my other bags I want to keep perfect.

I have no epsom bags except for a KW that I seldom use and only as a clutch.I have been very pleased with my epsom slgs too. So sad epsom didn't work for you. Chevre would probably be better. Thank you for sharing, now I don't regret rejecting a sellier K in epsom.

 

[Princess D]

Yes I can see the scruffy peeled leather. My etoupe B35, that is a workhorse and travel companion, has some scuffs and I have accepted that but I completely understand how you feel about the white peeled part, because my other bags I want to keep perfect.

I have no epsom bags except for a KW that I seldom use and only as a clutch.I have been very pleased with my epsom slgs too. So sad epsom didn't work for you. Chevre would probably be better. Thank you for sharing, now I don't regret rejecting a sellier K in epsom.

Thank you for your response! My etoupe B is 30cm and it's been a workhorse as well. There are scratches and corner wear which I don't mind and just adds character to the bag. In my opinion Togo, clemence and even swift wears much better as the corner wear is usually just a lighter color compared to other parts of the bag and the spa usually addresses that. I have bags that came back with those corners touched up and looks new. Epsom on the other hand.... The peeled part to me, is not wear but seems like my bag is damaged and broken if you know what I mean. I'm so disappointed as I never have bags H or not that show such wear/ damage after literally 6 uses!

 

[QuelleFromage]

Remember I said my RT birkin has not been used so no issues yet? I took it out for CNY and used for about a week. I don't take public transport and basically it's just from the car to a nice restaurant or from the car to office where it has its own seat. Wanted to switch to another bag today and saw one of the corners is already peeled!!! I mean peeled where I can see the white under the color. I have other heavily used bags in Togo and clemence and the wear shown on those leathers were never dry and peeled! The wear on Togo and clemence somehow blended in and are easier on the eyes if you know what I mean. Actually the same thing happened to my kiwi Kelly in Epsom after 6 days of use on a trip. As much as I love how Epsom takes color I would never buy another Epsom bag. At the price point the bag should not show wear like this after 7 days if use. It's a shame as I really wanted to use these 2 bags but I don't like my bags scruffy and peeled...
View attachment 3275435
Can you see the white peeled part like the leather is sliced?!

Wow, that looks like something sharp scratched your bag (which it did not)! This should not be a week's wear....that said, it's hard to see even magnified. No one else will notice, but I know it's upsetting.

I'm not familiar with Epsom but I am really sorry this happened to your bag. I could say we overthink tiny issues here, and we do, but I would be upset as well. I don't chase new bags any more except SOs and things I really want (like the Contours) - because I don't like worrying about the first damage.

 

[Princess D]

Wow, that looks like something sharp scratched your bag (which it did not)! This should not be a week's wear....that said, it's hard to see even magnified. No one else will notice, but I know it's upsetting.

I'm not familiar with Epsom but I am really sorry this happened to your bag. I could say we overthink tiny issues here, and we do, but I would be upset as well. I don't chase new bags any more except SOs and things I really want (like the Contours) - because I don't like worrying about the first damage.

I never liked Epsom but I had no choice as the 2011 candy bags only came in Epsom and I really really like RT and kiwi [emoji15][emoji15]

I know right? Looks like it's peeled off with sharp object but I'm pretty sure nothing dramatic happened. The kiwi Kelly is the same, so I blame Epsom for this. One of my Togo birkins was scratched by the rail of a cabinet in my office- my bad- scratch the handle twice while taking the bag out, yet it's not such thing as dried and white peel. Somehow those peels / scratches blended in and were less noticeable with time. I would take it back to spa when the rest of the bag show more wear. I guess it's the nature of Epsom leather that makes it so vulnerable to just little contact with anything. Not liking it at that price point!

 

[lollypopsta]

Hi Princess D, I totally understand how you feel. In fact I've been debating whether to get an Epsom B or stick to Togo/Clemence, and my conclusion was that for a workhorse bag, Epsom just can't do it (although it does take color beautifully). I almost bought a candy B in Epsom (etain/blue! Yummy) but held back coz of this... Sigh
Your bag is still gorgeous, and hope u feel better knowing that the scratches are really not visible to the rest of us [emoji16]

 

[Princess D]

Hi Princess D, I totally understand how you feel. In fact I've been debating whether to get an Epsom B or stick to Togo/Clemence, and my conclusion was that for a workhorse bag, Epsom just can't do it (although it does take color beautifully). I almost bought a candy B in Epsom (etain/blue! Yummy) but held back coz of this... Sigh
Your bag is still gorgeous, and hope u feel better knowing that the scratches are really not visible to the rest of us [emoji16]

Thank you! I've decided to use the Epsom bags for special occasions only and stick to Togo or clemence for workhorse [emoji16][emoji16]