Hermes Repair/Refurbish policy - Official Spa Thread

[christa]

Have you any idea just how much work would be involved to
replace that piping? it wouldn't be dealt with using a filler

considering the inconvenience and cost of repair
I would expect the price to be thousands below the going price for a similar bag

I think that would be an expensive fix as it's possible the whole piece might need replacing for the best result, otherwise, any patching if Hermès even would do that might mean you still see the damage. The price had better reflect such a flaw as Whitebus says, and to be safe, as either a fix might be prohibitively expensive or unsatisfactory, I'd think long and hard before buying this bag.

Unless budget is a real consideration and this bag is priced accordingly, I'd pass and wait for another in better condition.

I know I couldn't buy this bag unless it was crazy cheap and live with that damage, but that might not be you. Just some points to ponder.

There will ALWAYS be another bag.

Thank you so much both for your insights! 🌺 I'm just getting into Hermès (fully knowing that it's a place of no return), and I have no idea what repairs might cost. The bag is now listed for 9100 EUR, the seller would get 7917 EUR due to commission. I messaged her:

"Hello! I’m interested in this bag 😊 I will ask Hermès what the restoration of the corners will cost, and I will get back to you with an offer if that is OK with you 😊 Would it be possible to see the bag in person before buying?"

She replied: Good morning, Yes of course. I'm getting it back today it was being renovated for the corners and feeding the leather. I did it by an independent craftsman because the delay was much too long at Hermès.

SOOO, I was so chocked and disappointed; I've heard that after a procedure somewhere else, Hermès will never touch the bag again. So basically, buying the bag after the repairs would mean never having the possibility to use the official spa 😣

I think I'll ask for pictures after the third-party repair and try to get it crazy cheap.

 

[Charm]

Thank you so much both for your insights! 🌺 I'm just getting into Hermès (fully knowing that it's a place of no return), and I have no idea what repairs might cost. The bag is now listed for 9100 EUR, the seller would get 7917 EUR due to commission. I messaged her:

"Hello! I’m interested in this bag 😊 I will ask Hermès what the restoration of the corners will cost, and I will get back to you with an offer if that is OK with you 😊 Would it be possible to see the bag in person before buying?"

She replied: Good morning, Yes of course. I'm getting it back today it was being renovated for the corners and feeding the leather. I did it by an independent craftsman because the delay was much too long at Hermès.

SOOO, I was so chocked and disappointed; I've heard that after a procedure somewhere else, Hermès will never touch the bag again. So basically, buying the bag after the repairs would mean never having the possibility to use the official spa 😣

I think I'll ask for pictures after the third-party repair and try to get it crazy cheap.

It is a pity but at least you know and the seller was honest. The price in my opinion is far too high for the bag in its original damaged condition and especially now it's been touched by a third party, you are right that Hermes won't accept it now for service and the price is way too high still.

Goodness knows what this third party have done to the bag to ' fix' it, not to say they won't do a good job but now the bag is untouchable by Hermes and you have no clue the quality of the repair or how it will stand up. As Whitebus said, to repair properly could involve the panels being separated and new piping inserted, that's a job only for Hermes which would be very expensive IF they'd even do it, a third party, they might try to do the same with poor results/ piping too thick/ leather doesn't match/ stitching doesn't match/ colour etc. Same with filler/ wrong colour/ rough finish/ fix doesn't last etc...

If you were considering a bag at the price you mentioned above, around 10k Euro, I'd wait and see what else comes up and or save up a bit more. There will ALWAYS be another bag and you want your purchase to be joyful, not one of doubts and disappointment, buyer's remorse is real.

 

[christa]

It is a pity but at least you know and the seller was honest. The price in my opinion is far too high for the bag in its original damaged condition and especially now it's been touched by a third party, you are right that Hermes won't accept it now for service and the price is way too high still.

Goodness knows what this third party have done to the bag to ' fix' it, not to say they won't do a good job but now the bag is untouchable by Hermes and you have no clue the quality of the repair or how it will stand up. As Whitebus said, to repair properly could involve the panels being separated and new piping inserted, that's a job only for Hermes which would be very expensive IF they'd even do it, a third party, they might try to do the same with poor results/ piping too thick/ leather doesn't match/ stitching doesn't match/ colour etc. Same with filler/ wrong colour/ rough finish/ fix doesn't last etc...

If you were considering a bag at the price you mentioned above, around 10k Euro, I'd wait and see what else comes up and or save up a bit more. There will ALWAYS be another bag and you want your purchase to be joyful, not one of doubts and disappointment, buyer's remorse is real.

Thank you so much for reminding me that there will always be another bag 🧡 I have a limited budget, and knowing how the prices increases all the time, it's difficult to stay put 🤯 One would think that Hermes could (or would) revese the work of others. If I got the bag cheap, I'd be happy to pay to have Hermes replace the piping to authentic Hermes materials 🤷‍♀️

 

[WhiteBus]

Thank you so much both for your insights! 🌺 I'm just getting into Hermès (fully knowing that it's a place of no return), and I have no idea what repairs might cost. The bag is now listed for 9100 EUR, the seller would get 7917 EUR due to commission. I messaged her:

"Hello! I’m interested in this bag 😊 I will ask Hermès what the restoration of the corners will cost, and I will get back to you with an offer if that is OK with you 😊 Would it be possible to see the bag in person before buying?"

She replied: Good morning, Yes of course. I'm getting it back today it was being renovated for the corners and feeding the leather. I did it by an independent craftsman because the delay was much too long at Hermès.

SOOO, I was so chocked and disappointed; I've heard that after a procedure somewhere else, Hermès will never touch the bag again. So basically, buying the bag after the repairs would mean never having the possibility to use the official spa 😣

I think I'll ask for pictures after the third-party repair and try to get it crazy cheap.

Do not touch it now - regardless of the price
such a major repair would mean that Hermes will not touch it in future
that should be a good enough reason
without even considering the quality and competence of the work undertaken

There are always other bags
you will find something better will present itself

 

[Charm]

Thank you so much for reminding me that there will always be another bag 🧡 I have a limited budget, and knowing how the prices increases all the time, it's difficult to stay put 🤯 One would think that Hermes could (or would) revese the work of others. If I got the bag cheap, I'd be happy to pay to have Hermes replace the piping to authentic Hermes materials 🤷‍♀️

You're welcome and there WILL be another bag. Hermes won't touch it now, plus having them fix it in the first place could run into thousands if they needed to open the panels and replace the leather piping, which is probably would a proper repair would necessitate.

Only you know what you can live with but even if you got the bag very cheap ( say 3k which is all I'd spend on it personally), then if you regretted it, you'd have a very hard time moving it on as most are understandably, reluctant to buy a bag which has lost its integrity where Hermes is concerned.

If you want my opinion, I'd walk away, especially at that price for a damaged bag. For me it's one thing if Hermes fixes a bag, anyone else, it's quite another.

Trust me, your bag will come along, it's not this one.

 

[acrowcounted]

Thank you so much for reminding me that there will always be another bag 🧡 I have a limited budget, and knowing how the prices increases all the time, it's difficult to stay put 🤯 One would think that Hermes could (or would) revese the work of others. If I got the bag cheap, I'd be happy to pay to have Hermes replace the piping to authentic Hermes materials 🤷‍♀️

Hermes doesn’t want to be on the hook for anything done by a third party. Once another party touches the bag, anything that goes wrong could be held as a liability against future Hermes work. It’s just not worth it to them and they also want to discourage avoiding their services too.

 

[WhiteBus]

You're welcome and there WILL be another bag. Hermes won't touch it now, plus having them fix it in the first place could run into thousands if they needed to open the panels and replace the leather piping, which is probably would a proper repair would necessitate.

Only you know what you can live with but even if you got the bag very cheap ( say 3k which is all I'd spend on it personally), then if you regretted it, you'd have a very hard time moving it on as most are understandably, reluctant to buy a bag which has lost it's integrity where Hermes is concerned.

If you want my opinion, I'd walk away, especially at that price for a damaged bag. For me it's one thing if Hermes fixes a bag, anyone else, it's quite another.

Trust me, your bag will come along, it's not this one.

we must have been composing our reactions at the same time
I am pleased that you gave some insight into the implications of the work necessary to repair the bag - i.e. dissembling and reconstruction

and acrowcounted gave a good rationale for why Hermes has such strict rules regarding spa

 

[Charm]

we must have been composing our reactions at the same time
I am pleased that you gave some insight into the implications of the work necessary to repair the bag - i.e. dissembling and reconstruction

Hi Whitebus, it's good to see you, I've always enjoyed your posts over the years, I pop in and out trying not to enable myself, there's always something else wonderful to covet!

We're definitely on the same page here, Christa will find another bag, it's amazing what pops up if you look!

 

[GabrielleS]

Ugh. I don’t know what happened but my Epsom wallet got wet in a corner and now is blistering and misshapen (still damp). My store is closed today. Any advice? I know it is a first world problem but I am so upset. I will take it in tomorrow but I am expecting the worst. Any advice is appreciated.

 

[christa]

Ugh. I don’t know what happened but my Epsom wallet got wet in a corner and now is blistering and misshapen (still damp). My store is closed today. Any advice? I know it is a first world problem but I am so upset. I will take it in tomorrow but I am expecting the worst. Any advice is appreciated.

I'm so sorry it happened to you 😥 I'm no expert, I'd probably just dot her with a dry towel, trying to get as much moisture off as possible.

 

[christa]

Hi! Has anyone experience on piping this bad? 😅 I'd like this color a lot, and I don't mind slight signs of wear, but this is straight on broken. This is up for sale, not mine yet. I know that piping can be changed in theory, but this color seems unusual, does anyone know whould that be a problem..?

View attachment 6134251

Hi again all! Even though I stepped away from the green Birkin whose broken corners I asked about here in post #3,583 ☝️, I was curious how the repairs turned out, made by a third party and I’d thought I’d share the results here in case anyone else wants to see 👇 Probably made with filler.. I'm not buying the bag, but not the worst job I'd think, considering how bad the damage was.

 

[periogirl28]

Very fortunate to have had an excellent experience at the After Sales department in Paris. I emailed to ask my SAV contact at FSH if I could arrange for a very minor replacement part for my bag, I was prepared to send it in and not have it with me for weeks or months. To my surprise, he had enough advance notice to order the required part and after taking it away, returned with it done in <15 mins. This is very unusual, but as it was minor, it was possible. Expressed my appreciation and we had a nice chat together with the lady at reception. As the bag was purchased at the store in 2024, the service was offered with compliments.
Little things like this make me very happy to be a client here for 19 years.

 

[PetitVoyageur]

Very fortunate to have had an excellent experience at the After Sales department in Paris. I emailed to ask my SAV contact at FSH if I could arrange for a very minor replacement part for my bag, I was prepared to send it in and not have it with me for weeks or months. To my surprise, he had enough advance notice to order the required part and after taking it away, returned with it done in <15 mins. This is very unusual, but as it was minor, it was possible. Expressed my appreciation and we had a nice chat together with the lady at reception. As the bag was purchased at the store in 2024, the service was offered with compliments.
Little things like this make me very happy to be a client here for 19 years.

may I ask was it at FSH ?

 

[periogirl28]

may I ask was it at FSH ?

Yes it was. 👌🏼

 

[LeahLVoes]

Hey y'all!
I was wondering if anyone has brought in a wallet to be "spaed"? And what your experience was?
My beautiful Bearn bifold, could need a little bit of TLC. I bought it 11 years ago and I think it might even was my first ever Hermes purchase. So naturally I have used it quite a bit, while I find that it has held up really nicely, like no loose threads or anything like that, the hardware does look very tarnished, and due to its light color it just doesn't look too pretty anymore...