Oh man forgot to do something hahahah! I hope your bag comes back soon!! That sounds like torture to wait so long.. but it also sounds very Hermes haha.
Fingers crossed!! I think I'll just have to rock it.. bent and all. hahah
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Oh man forgot to do something hahahah! I hope your bag comes back soon!! That sounds like torture to wait so long.. but it also sounds very Hermes haha.
Fingers crossed!! I think I'll just have to rock it.. bent and all. hahah
Not sure if this fits the thread, but I wanted to ask here before going to the store. I have a swift bag with floppy / flexible sides (birkin), and the uppermost parts of the leather on both sides are getting very stiff and crunchy. I tried putting saphir on them, and it did help for a little while. It seems to me like it could be because of the glue used, as the stiffness stops about midway down on both sides at the exact same spot, and the two leather panels that make up the sides of the bags are loose (you can feel that there are two of them) after that.
I'm worried that the leather might crack if this situation doesn't change. Does anyone else have any experience with something similar?
I will take it to the spa, but I'm afraid they won't be able to do anything or won't understand what's wrong...
I'm worried that the leather might crack if this situation doesn't change. Does anyone else have any experience with something similar?
I will take it to the spa, but I'm afraid they won't be able to do anything or won't understand what's wrong...
Does it look under normal light like the corners were touched up? I've seen resellers use that light before on corner pictures they post to show when bags have been repainted in certain areas. That light is how resellers can tell when something has (usually) been repainted. Did the seller disclose anything, or can you ask them? My H bag had its corners redone at the spa so I'd imagine under ultra light it would show up, too.
Try to be more positive.
Although from your description the problem seems clear,
the only way to address your concerns is to have the bag inspected in person.
If you are going to take the bag to spa with such a negative expectation, why bother?
Yes, of course.
Stores with an artisan will often have you meet with the artisan and discuss.
Stores without an artisan (this includes Paris as the bags go to the atelier) - they will send for assessment with any notes that you have. A half-inch cut would certainly call for repair. When you get your quote you can check it over.
They have done for a couple of bags that I've owned with no problems at all. It's not guaranteed though, they could refuse if for instance you used something that caused a sticky mess I would think!
I would not consider that that would count as being work being undertaken by a third party. It should be seen as day to day maintenance like looking after your shoes.
Obviously you should not be using some sealing or waterproofing products.
So I noticed this white mark on my Epsom Birkin yesterday! Thinking it was something that dribbled on my bag, I tried to clean it off with a leather cleaner. It did not come off! The leather itself wasn’t damaged so it didn’t look like a scratch. I took it to the spa at Madison and the craftsperson was able to do a quick service on it and thankfully removed the mark! She thought it could’ve been hand sanitizer or lotion … I have no idea what it could’ve been! I only waited about 10-15 minutes for the service, but if she would not have been able to remove it, then they said they would need to take it for a full cleaning, which would take 4-5 months. So I’m very happy she was able to fix it! The craftsperson was also very lovely. I did mention that I tried to clean it with leather cleaner and she said they recommend just using a damp cloth, and anything that doesn’t come off, just bring it in. And there was no charge for the quick service.
Excellent result
and the message is
first port of call - just take it in to Hermes - you have nothing to loose
Im looking to either sale or fix my kelly at the Hermes spa but im a bit anxious to go and ask them if its fixable. The fabric portion has collapsed and I was wondering if anyone has experience of Hermes fixing a bag to make it not slouch and basically not collapse. If someone or anyone has experience or know if it's possible for them to fix it please let me know. I'll upload a pic or two. Thanks to everyone in advance!
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Not sure slouch is an issue to be fixed, but no harm in asking. Perhaps try to store it with a bag pillow, archival tissue or ‘stuffing’ of choice or use with a bag organizer? ( I personally do not recommend one that presses against the sides to avoid stress). A retourne toile will ‘slouch’ more than a sellier which is its charm, and a larger bag will slouch more than a smaller one.