Hermes Repair/Refurbish policy - Official Spa Thread

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#3,271
may3545 said:
Hm, this is a strange experience. I am a loyal client at my local H, and I've had a few QBs and other great offerings. I have a 15 year old B35 I wanted sent to spa, and I asked my SA about it, but I was direct in saying I got it way back from a reseller. My SA asked her manager, and they said they can't service it. They didn't even look at the bag, just declined to submit a spa request. I'm not the type to ask further, it was a question I asked while I was in boutique buying other things. But this is just strange. Previous states I lived in, over almost 2 decades of shopping at H, sending anything to spa had no question or concerns. Is this something of a new policy? Should I have just lied and said it was passed down from my mom? I will go back and press further, bringing the bag in as well. Just seemed strange?
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CrackBerryCream said:
I sent in 2 bags that I got from eBay and Vestiaire, in 2021. No one asked where/when I bought it and had zero issues.

Unless they changed something they will service all authentic H bags, regardless of where you bought it. But I wouldn't tell them I got them from resale to avoid situations like this.

Something else that could be up: are you 100% sure the bags is authentic?
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LovelyLillyGirl said:
Same. I've never heard of Hermes not accepting any authentic bag for spa/service. In essence, you are their loyal client, so why would they make an exception? Especially since the exact location you acquired it should be of no one else's concern. Something must have alerted them or maybe that particular store approaches spa treatments differently.
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I've had well over a dozen bags spa'ed, many of them vintage and/or discontinued so clearly not purchased by me at the boutique, and have never been asked a question about provenance. I was told once by an SA that if asked, "say it was your grandmother's bag".
OTOH, an artisan asked me where I got my 1952 Kelly and I was honest (flea market via eBay), and she loved the story.

Spa is supposed to accept any authentic bag per my local SAV in Paris, but given that we have heard this story a few times on this forum, probably better not to volunteer a resale story. It's sad that certain boutiques are making their own rules.
 
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#3,274
I have also send to spa bags that were clearly too vintage to have been purchased by myself, unless my Hermes journey had started when I was still a fétus. Ive never been asked where they came from (and I really could not pretend they were my grandmothers with a straight face.) The trouble is now there are too many fakes and people who abuse the spa service. I do hope Hermes continues to offer it as a service, I love the idea of keeping those wonderful items going and going…
 
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#3,276
nashpoo said:
Has anyone had experience replacing i believe what’s called the touret? The part that sticks out is bent on one of my birkins 😭😭😭😭
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I had one replaced on a vintage Kelly. It was about 7 or 8 years ago now though I think. They said it was so loose it was likely to break so recommended it. I can't remember the price as I was having other bits done including the handle, but from what I remember it wasn't overly expensive.
 
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#3,277
Tonimichelle said:
I had one replaced on a vintage Kelly. It was about 7 or 8 years ago now though I think. They said it was so loose it was likely to break so recommended it. I can't remember the price as I was having other bits done including the handle, but from what I remember it wasn't overly expensive.
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Aw man! Thank you for letting me know. I'm wondering if I should hold off on sending it in so I can use the bag this summer...would it look weird wearing a birkin with bent hardware? hahah
 
#3,278
nashpoo said:
Has anyone had experience replacing i believe what’s called the touret? The part that sticks out is bent on one of my birkins 😭😭😭😭
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Yes, I think more than once. It’s not a problem for H spa, though it might take a while. I don’t recall the exact cost, but probably more than I would have thought at the time :) somehow it seems I pay a different price each time. . . Just searched and here are the two most recent (one a kelly wallet, but it shows the breakdown, Though I’m hopefully going to pick up another bag this week.

IMG_0619.jpegIMG_0617.png

Tiret replaced on both wallet left pic and kelly right pic.
 
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#3,279
880 said:
Yes, I think more than once. It’s not a problem for H spa, though it might take a while. I don’t recall the exact cost, but probably more than I would have thought at the time :smile: somehow it seems I pay a different price each time. . .
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Ohh I'm so glad to hear it's not a huge issue! Do you bend yours often as well too? I don't even know what happened to mine...my daughter dropped it and it fell on it's back but somehow the front is bent?
 

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#3,280
nashpoo said:
Ohh I'm so glad to hear it's not a huge issue! Do you bend yours often as well too? I don't even know what happened to mine...my daughter dropped it and it fell on it's back but somehow the front is bent?
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I’ve bent mine. The square thingie has also come loose. . . On these pics above, the plating wore down. S9mehow most of my issues are with kelly bags; birkins seem okay. But, I brought my bbk 28 retourne in at the same time as the blue indigo sellier 28. They returned both last year, but forgot to do anything to the bbk. Then they told my SA that I could pick up last week, and they forgot again to do anything. So they promised to rush it for this week bc they’ve had it for months. . .i told my SA lol that if the bbk was spa-ed, that I wasn’t paying for H Spa more than once and he agreed lol. not sure if it will be the same price as my last one. I find it’s important to be patient and almost forget you have the bag bc of delays.
 
#3,281
nashpoo said:
Aw man! Thank you for letting me know. I'm wondering if I should hold off on sending it in so I can use the bag this summer...would it look weird wearing a birkin with bent hardware? hahah
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I doubt anyone else would even notice! Just use it for the summer then send it in. I had a look and it cost me £130, but that was in 2016 and it was a very old bag with a lot of other things needing doing so I don't know if that was standard at the time, or if they went easy on me!
 
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#3,283
WhiteBus said:
Back in the day, taking a second-hand bag for spa used to be a way of getting it authenticated, because it would be rejected and returned if fake. But Hermes got wise to that ploy. If a bag is sent for spa and deemed to be fake, it is retained. I think the legal position behind that is that if a bag is sent to France and then known to be fake, it would be illegal for it to be exported.
Perhaps there was something in the way you presented your request that gave the impression that you wanted to present it as an authentication ploy.
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That might be the reason for the rejections. If someone has their bag confiscated as being fake, I'm sure it will bring up all sorts of headaches for the store that they don't want to deal with.
 
#3,285
dollymolly_precious said:
Would you pay more for an Hermes Kelly/birkin that just came back from the Hermes bag spa (with service receipt). Thinking if I should do the spa service before selling the bag off
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I mean, yes if it makes the bag cleaner and prettier. But spa receipts can be faked, so, it would not give me any extra confidence 🤷‍♂️
 
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