Hermes Repair/Refurbish policy - Official Spa Thread

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#2,461
Just to clarify:
Official from H- they DO work on any toile or canvas bags that are theirs. If white or crème, it can be spa-ed and cleaned in NY ( or any other spa I assume). If the canvas or toile has any color, it then goes to Paris, as the process may desaturate the color, and a true expert is needed for that.
This may have been mentioned in the past, but apparently there was a bit of confusion, so when at the Madison Ave spa today to pick up a bag I asked the craftsperson.
Although they will not spa the leather inside a bag, if there is a mechanical issue with any hardware in side the bag ( zipper, etc.), they will repair that.
 
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#2,462
nymeria said:
Just to clarify:
Official from H- they DO work on any toile or canvas bags that are theirs. If white or crème, it can be spa-ed and cleaned in NY ( or any other spa I assume). If the canvas or toile has any color, it then goes to Paris, as the process may desaturate the color, and a true expert is needed for that.
This may have been mentioned in the past, but apparently there was a bit of confusion, so when at the Madison Ave spa today to pick up a bag I asked the craftsperson.
Although they will not spa the leather inside a bag, if there is a mechanical issue with any hardware in side the bag ( zipper, etc.), they will repair that.
Click to expand...
Thanks! This is helpful as I want to clean my denim GP before I send it to another loving home :)
 
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#2,463
Hello lovelies,
Quick question about Hermes spa. I just picked up a Kelly25 two month ago from my local boutique. However, I noticed the handle was not staying upright. There’s also a small dent on the hand ware under the protective plastic wrap.
I’m not sure if Hermes spa will repair this… but the handle really do bother me as it’s a new bag, it should stay upright like my other Kellys.
anyone had similar issue and got the bag fixed?
 
#2,464
Hi - for home repairs, is there any case where they will refuse the repair? My dog has put at least 2 holes in one of my H blankets (not small ones either)..wondering if I should take in/if it's no questions asked for home repair, similar to bags.
 
#2,465
luvHermes2 said:
Hello lovelies,
Quick question about Hermes spa. I just picked up a Kelly25 two month ago from my local boutique. However, I noticed the handle was not staying upright. There’s also a small dent on the hand ware under the protective plastic wrap.
I’m not sure if Hermes spa will repair this… but the handle really do bother me as it’s a new bag, it should stay upright like my other Kellys.
anyone had similar issue and got the bag fixed?
Click to expand...
If its a new unused bag may I ask why you didn't flag this immediately upon purchase?
They may (probably will charge) because this wasn't flagged at point of purchase.
The handle not staying upright wouldn't bother me but the dent on HW would (and I believe HW is expensive to replace)
 
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#2,466
luvHermes2 said:
Hello lovelies,
Quick question about Hermes spa. I just picked up a Kelly25 two month ago from my local boutique. However, I noticed the handle was not staying upright. There’s also a small dent on the hand ware under the protective plastic wrap.
I’m not sure if Hermes spa will repair this… but the handle really do bother me as it’s a new bag, it should stay upright like my other Kellys.
anyone had similar issue and got the bag fixed?
Click to expand...

The only way to get a satisfactory answer to your query is to take the bag into Hermes and find out.
It will depend on how you present the issue to Hermes. I share MaxRoxx's questionning response.
 
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#2,467
maxroxxherhandbags said:
If its a new unused bag may I ask why you didn't flag this immediately upon purchase?
They may (probably will charge) because this wasn't flagged at point of purchase.
The handle not staying upright wouldn't bother me but the dent on HW would (and I believe HW is expensive to replace)
Click to expand...
I did bring it up about the hardware and the handle, but since both was rather minor I didn’t want to loose my new purse to Hermes spa for 6-8 months haha. But the handle became more and more loose so that’s why I decided to bring it in now. Waiting to hear back from Hermes spa the estimated cost and time.
 
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#2,470
1FE27BDF-2652-448F-915B-E06B13851315.jpeg
Only DH can use his wallet until there is a dehiscence. I guess my Heritage Barenia Christmas gift to him will need to go to SAV soon. I look forward to meeting up with our two SAs in Paris who went from the leather department to after sales service and repair. I also look forward to perhaps finding him a new wallet as an interim back up.
 
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