Hermes Repair/Refurbish policy - Official Spa Thread

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resin glazing repair can be done locally or need to be sent to Pairs?
Anyone has done spa recently? how long does it take?
Usually can be done locally (as long as the store has an artisan).

Spa is usually quoted at 8-10 weeks even if they are averaging 2 weeks. In my experience they will always overstate the time to avoid frustrated customers.
 
Vintage box Kelly spa expectations? After 7 weeks, I can finally pick up my vintage Kelly from our local boutique. Only the “spa treatment” and “stitching replacement” were recommended for her. I dont have before photos but the bag is in good condition relative to its age. It’s the bag in my avatar. I wonder if she’ll come back shiny hehe. I wont be able to collect her til next week
 
New to this thread so apologies if this has already been asked. I bought a vintage box kelly preloved, will Hermes accept it for spa treatment if I don’t have an SA or a purchase history?
Yes, that shouldn’t make any difference at all. As long as it hasn’t had any repairs previously by anyone other than Hermes and it is an authentic bag.
 
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