Your bag looks amazing!!! May I ask what the condition was like before? I have a box kelly that has some glazing rubbed off and one corner is kind of chipped, if that makes sense. Wondering if H spa will bring it back to life too?
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Your bag looks amazing!!! May I ask what the condition was like before? I have a box kelly that has some glazing rubbed off and one corner is kind of chipped, if that makes sense. Wondering if H spa will bring it back to life too?
Thank you! I had scuffs on the handle, scratches on the front back and base and corner wear, all of which they took care of beautifully!
Yes box is so great because it can so easily be repaired as compared to other leathers. Even though it’s more prone to scratching I still think because it can be spasd so easily it’s a great leather
Just wondered how it works if you take an older bag into the Hermes spa. I have a Kelly Mou from 2005 in vert anise togo which is missing a strap. Would Hermes produce a new strap for this or would it be a case of them returning the bag and saying they can't help? Would love to know people's experiences.
I have used the spa two times in the USA. It takes about three months but both times I was happy with my Jypsiere upkeep and the results. My bags were in a great condition anyway but they kindly gave me new hardware at the front, not the Hermes stamp part though. I had a couple of minor scratches but now they are nice and new with the plastic on them, I didn't even ask for that I just wanted the leather cleaned and maintained. They also replaced my dust bag. If I recall right, my repair for my 37 was $350 dollars or somewhere close to that. Also, I wash my dust bags with a clear detergent. I'm not so worried about washing them they always come out clean and nice, but the oils in detergents long term could this hurt the bag with transfer? I thoroughly wash them by hand after the machine and make sure no bubbles come out. But its always something I wondered. Also since I live in a humid state, would it be a good idea to pack my bags with acid free tissue when storing them? I currently have a small breathable bag filled with cotton swabs. And I always wondered what is the best way for storing a Jypsiere. Laying flat in the box, or standing in the box in the dust bag with the lid open for air? Should I have pillow at the back like storage for the Kelly? And lastly the straps, is it best to wrap them in a coil and store them separately? Really these bags are like taking care of little babies. HAHA Thanks 
I have used the spa two times in the USA. It takes about three months but both times I was happy with my Jypsiere upkeep and the results. My bags were in a great condition anyway but they kindly gave me new hardware at the front, not the Hermes stamp part though. I had a couple of minor scratches but now they are nice and new with the plastic on them, I didn't even ask for that I just wanted the leather cleaned and maintained. They also replaced my dust bag. If I recall right, my repair for my 37 was $350 dollars or somewhere close to that. Also, I wash my dust bags with a clear detergent. I'm not so worried about washing them they always come out clean and nice, but the oils in detergents long term could this hurt the bag with transfer? I thoroughly wash them by hand after the machine and make sure no bubbles come out. But its always something I wondered. Also since I live in a humid state, would it be a good idea to pack my bags with acid free tissue when storing them? I currently have a small breathable bag filled with cotton swabs. And I always wondered what is the best way for storing a Jypsiere. Laying flat in the box, or standing in the box in the dust bag with the lid open for air? Should I have pillow at the back like storage for the Kelly? And lastly the straps, is it best to wrap them in a coil and store them separately? Really these bags are like taking care of little babies. HAHA Thanks
If you live in a humid state you should be cautious about 'packing' your bags.
You need to ensure that there is free flow of air around them.
Boxes, even with the lid off, might not be the best idea.
Take them out from where you store them and use them regularly.
I recently obtained a vintage kelly 28 in Ardennes in spectacular condition - noir, GHW.
Due to her age, I thought she could still do with a spa but when I took it into my store, my SA was also shocked at the condition and how well kept it was for the age of the bag. She told me there was no point in currently sending the bag off to spa as it was in good condition and it would need to be sent to France and spa/repair times are long currently. She told me to enjoy the bag and to get it spa’d when I see more obvious signs of wear.
My question is, given that Ardennes is a discontinued leather, would Hermes be able to repair a handle or a tear, for example, in such a bag that is made in a discontinued leather?
Due to her age, I thought she could still do with a spa but when I took it into my store, my SA was also shocked at the condition and how well kept it was for the age of the bag. She told me there was no point in currently sending the bag off to spa as it was in good condition and it would need to be sent to France and spa/repair times are long currently. She told me to enjoy the bag and to get it spa’d when I see more obvious signs of wear.
My question is, given that Ardennes is a discontinued leather, would Hermes be able to repair a handle or a tear, for example, in such a bag that is made in a discontinued leather?
Probably. Hermes does have some supplies of discontinued leathers and colours.
The artisans like to work on vintage bags.
It was good to read that your SA gave you such sensible advice.
In a humid climate it is more important that air can circulate around your bags when not in use than frequent spa-ing. Drying out is not your problem, but mould developing might be. That is why you need to use and examine your bags frequently. Prevention not cure. Air-con can help, but it will not stop your need to be diligent, just as you are with everything.
Hi all. Just want to share a recent repair story. I rarely wear my birkins these days (I moved from NYC to SEA, which is a fashion wasteland), but I was cleaning out my closet and noticed one had a small tear along the top edge down to the stitching. I have no idea how it happened, but I was horrified. I jumped in the car and took the bag to the Bellevue store without an appointment or an SA (I tend to shop in Europe). They kindly saw me and agreed to send the bag for repair. They didn’t ask for a receipt (though I had it - I purchased the bag in Paris). They weren’t sure what was possible or how much it might cost.
I decided to text the SA who helped me earlier this week (about 4 weeks after I dropped the bag off) just to see if the bag had made it safely to France. She said that it actually just got back and was repaired for no cost. I was so confused and thought she must be mistaken…
Well, I picked up the bag yesterday and she’s as good as new! The SA didn’t know why it was free or how they did it so fast - I guess I just got lucky?
Hermès really earned my loyalty after this - I’m headed to Paris in October and long overdue for some shopping!
I decided to text the SA who helped me earlier this week (about 4 weeks after I dropped the bag off) just to see if the bag had made it safely to France. She said that it actually just got back and was repaired for no cost. I was so confused and thought she must be mistaken…
Well, I picked up the bag yesterday and she’s as good as new! The SA didn’t know why it was free or how they did it so fast - I guess I just got lucky?
Hermès really earned my loyalty after this - I’m headed to Paris in October and long overdue for some shopping!
