Hermes Repair/Refurbish policy - Official Spa Thread

[Tonimichelle]

Hi all. Just want to share a recent repair story. I rarely wear my birkins these days (I moved from NYC to SEA, which is a fashion wasteland), but I was cleaning out my closet and noticed one had a small tear along the top edge down to the stitching. I have no idea how it happened, but I was horrified. I jumped in the car and took the bag to the Bellevue store without an appointment or an SA (I tend to shop in Europe). They kindly saw me and agreed to send the bag for repair. They didn’t ask for a receipt (though I had it - I purchased the bag in Paris). They weren’t sure what was possible or how much it might cost.

I decided to text the SA who helped me earlier this week (about 4 weeks after I dropped the bag off) just to see if the bag had made it safely to France. She said that it actually just got back and was repaired for no cost. I was so confused and thought she must be mistaken…

Well, I picked up the bag yesterday and she’s as good as new! The SA didn’t know why it was free or how they did it so fast - I guess I just got lucky?

Hermès really earned my loyalty after this - I’m headed to Paris in October and long overdue for some shopping!

H Aftersales can be really wonderful! My most recent experience wasn’t as big a deal, but I contacted H in February (emailed as we were in lockdown) regarding replacing the tirette (hanging cord for the clochette) for my 2005 Birkin as it was split. Paris made it for me along with a replacement clochette (just in case I needed it) sent it to my home in April, totally free of charge! I’ve purchased items in France on quite a few occasions but only one small thing in my home country and they didn’t ask for my details on that occasion so it wasn’t purchase history. I was convinced they mixed me up with someone else . It’s a little thing but it absolutely made my day!

 

[girlhasbags]

Hello, does any one has the experience of Chamonix in SPA?
or if H can repair this kind of deeper scratches on the saddles leather? I believe it's Chamonix naturel, and i just find these two deep scratches , heartbroken ....

Question. Where you able to get your bag repaired?

 

[TheTravelBunny]

My recent H spa experience has been quite awful… I sent my full Diamond Kelly watch with an alligator band for cleaning and they sent it back damaged *and* charged me nearly $500!! I had them sent it back again and they’re saying they won’t charge me again to try to fix it -__- but they really should be refunding me especially if they can’t fix what they did to it! Seeing the differences in all the experiences people have, I wonder if it’s the store or the SA who is the gatekeeper for how the H spa decides to charge? Also, any advice with my situation is welcome! Thank you!

 

[duggi84]

My recent H spa experience has been quite awful… I sent my full Diamond Kelly watch with an alligator band for cleaning and they sent it back damaged *and* charged me nearly $500!! I had them sent it back again and they’re saying they won’t charge me again to try to fix it -__- but they really should be refunding me especially if they can’t fix what they did to it! Seeing the differences in all the experiences people have, I wonder if it’s the store or the SA who is the gatekeeper for how the H spa decides to charge? Also, any advice with my situation is welcome! Thank you!

This is unfortunate...hopefully Hermès will make it right. Sounds like a very nice watch! As far as pricing, the craftsperson creates the quote based on work and materials and relays that to the Aftercare Team/your SA.

 

[BowieFan1971]

The 1956 bag Hermès said was damaged beyond repair and refused to touch… Santana Leather, $820. Price included reattaching torn interior pockets.

 

[One_Crazy_Bag_Lady]

The bag Hermès said was damaged beyond repair and refused to touch… Santana Leather, $820. Price included reattaching torn interior pockets.View attachment 5183978View attachment 5183979View attachment 5183981View attachment 5183982View attachment 5183983View attachment 5183984View attachment 5183985View attachment 5183986View attachment 5183987View attachment 5183989View attachment 5183990

So nice!!!

 

[candice koo]

Hi all,
I’m considering buying a vintage box kelly, but the seller told me there are “marks” at the back. Can anyone identify if the leather is cracking

 

[HMuse]

The 1956 bag Hermès said was damaged beyond repair and refused to touch… Santana Leather, $820. Price included reattaching torn interior pockets.View attachment 5183978View attachment 5183979View attachment 5183981View attachment 5183982View attachment 5183983View attachment 5183984View attachment 5183985View attachment 5183986View attachment 5183987View attachment 5183989View attachment 5183990

damn she aged like fine wine...congrats

 

[BowieFan1971]

damn she aged like fine wine...congrats

Thanks! Love her!

When I showed my DH the bag after repairs, he said “How old is that bag? That isn’t the 50 year old bag.” I said “No, it’s the 65 year old bag.” Mind. Blown.

That’s Hermès….

 

[renee_nyc]

Hi everyone. I’ve been on the hunt for a Christine bag for awhile and finally got one in the color I wanted.

It needs a lot of TLC, but the leather isn’t dry or cracked other than the stitching coming apart on one of the straps.

I’m in NYC so I could take it to Madison Ave, but I’ve bought most of my Hermès in France and don’t have a relationship with any of the SA’s there so I’m not sure they’d take the bag. It’s also not a Birkin or Kelly so I can’t see an artisan wanting to spend time on it.

I’d be grateful for anyone’s thoughts. Should I take it to Leather Spa or send to Leather Surgeons? Or try with the spa because you never know?

 

[QuelleFromage]

Hi everyone. I’ve been on the hunt for a Christine bag for awhile and finally got one in the color I wanted.

It needs a lot of TLC, but the leather isn’t dry or cracked other than the stitching coming apart on one of the straps.

I’m in NYC so I could take it to Madison Ave, but I’ve bought most of my Hermès in France and don’t have a relationship with any of the SA’s there so I’m not sure they’d take the bag. It’s also not a Birkin or Kelly so I can’t see an artisan wanting to spend time on it.

I’d be grateful for anyone’s thoughts. Should I take it to Leather Spa or send to Leather Surgeons? Or try with the spa because you never know?

Of course they will accept it - it's an Hermès bag. Many of the artisans love working on vintage bags or discontinued styles. Edouard at Madison is wonderful (and if you are French/speak French so much the better). And this bag just needs a clean and re-stitch (and some resin probably).
It will probably cost a bit more, but if you take it elsewhere you can't take it to H later.

Christines are great! I passed up a Barenia one a long time ago and still regret it.

 

[Rouge H]

+100000^
You’re Christine is lovely and a find in that color…Hermes will work magic on it and you will be happy❤️
please give us the reveal once she’s done.

 

[renee_nyc]

Double post

 

[renee_nyc]

You have both convinced me to take it there and see what happens. Thank you!

I will post updates once I have them

Of course they will accept it - it's an Hermès bag. Many of the artisans love working on vintage bags or discontinued styles. Edouard at Madison is wonderful (and if you are French/speak French so much the better). And this bag just needs a clean and re-stitch (and some resin probably).
It will probably cost a bit more, but if you take it elsewhere you can't take it to H later.

Christines are great! I passed up a Barenia one a long time ago and still regret it.

+100000^
You’re Christine is lovely and a find in that color…Hermes will work magic on it and you will be happy❤
please give us the reveal once she’s done.

 

[renee_nyc]

I took the Christine into Madison over the weekend. They were lovely and even touched up my watch strap while I was waiting.

I got a note this morning saying they had looked at the bag and would recommend sending it to Paris for a strap replacement.

Given that we’re heading into winter when I tend to wear darker colors, I’m fine to send it away for 6 months, especially because there’s no place on earth that will do a better job.

Thanks again for encouraging me to take the bag in!