Hermes Repair/Refurbish policy - Official Spa Thread

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#2,446
Denv303 said:
Thank you for the reply! Will they ask where I got the bag? I feel like they’d think it’s frowned upon to purchase from preloved market..
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They probably won’t even ask! I’ve taken three pre loved H bags for spa and it’s never been an issue. I would have thought with a vintage one they would half expect it to be honest. The first one I took was roughly the same age as me. They can’t have thought I’d owned it from new :lol:
 
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#2,447
Tonimichelle said:
They probably won’t even ask! I’ve taken three pre loved H bags for spa and it’s never been an issue. I would have thought with a vintage one they would half expect it to be honest. The first one I took was roughly the same age as me. They can’t have thought I’d owned it from new :lol:
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Oh that’s good to know! I’ve never stepped foot inside the Hermes boutique here before so I’m just trying to figure out what to expect lol. Thanks for your input!
 
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#2,448
Denv303 said:
Thank you for the reply! Will they ask where I got the bag? I feel like they’d think it’s frowned upon to purchase from preloved market..
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I have always told the craftsperson exactly where I've gotten a bag. They are usually so thrilled that someone loved it, its in good condition, and now you are going to love, appreciate and USE it, that it's always been a great experience.
A true craftsperson wants the bag to be used, not sit in a closet, staying pristine but not enjoyed- that's not why they created it to begin with.
 
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#2,449
nymeria said:
I have always told the craftsperson exactly where I've gotten a bag. They are usually so thrilled that someone loved it, its in good condition, and now you are going to love, appreciate and USE it, that it's always been a great experience.
A true craftsperson wants the bag to be used, not sit in a closet, staying pristine but not enjoyed- that's not why they created it to begin with.
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I love this! TY for your response! I’m new to this Hermes journey and have no purchase history so I don’t really know what to expect going in. But I’m absolutely in love with my vintage find and hope they will agree to restore it!
 
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#2,452
Denv303 said:
I love this! TY for your response! I’m new to this Hermes journey and have no purchase history so I don’t really know what to expect going in. But I’m absolutely in love with my vintage find and hope they will agree to restore it!
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You won't have any issue. I have bags from the 1950's, 80's, and 90's, and have never had a problem. Usually the older and more classic the bag, the happier the artisan is.
 
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#2,456
Hi All, I brought my Evelyne 2 to Hermes for Spa. Its been 2 months and I haven't yet received a pricing quote. They had quoted 4 months turnaround time. Is it normal for it to take so long for a quote? The SA knew nothing...Couldnt identify the model or color. Had to get the manager.
 
#2,457
Charla10 said:
Hi All, I brought my Evelyne 2 to Hermes for Spa. Its been 2 months and I haven't yet received a pricing quote. They had quoted 4 months turnaround time. Is it normal for it to take so long for a quote? The SA knew nothing...Couldnt identify the model or color. Had to get the manager.
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to NY or Paris? I took my bag to Hermès to get cleaned and it’s being sent to NYC. I got a quote within a couple days and they said the service will take up to 3 months.
 
#2,460
Charla10 said:
Hi All, I brought my Evelyne 2 to Hermes for Spa. Its been 2 months and I haven't yet received a pricing quote. They had quoted 4 months turnaround time. Is it normal for it to take so long for a quote? The SA knew nothing...Couldnt identify the model or color. Had to get the manager.
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I got my quote for spa within about 4 days of taking the item to the London boutique.
Did you buy your Evelyne from Hermes directly?
The reason I ask is that the quote for spa is taking so long I wonder if theres a question as to authenticity?
 
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