Hermes Repair/Refurbish policy - Official Spa Thread

[Four Tails]

I just dropped off an old (2011) Tohu Bohu enamel bracelet because the palladium ring on one side popped off. Apparently this is a common problem among old enamels made in Austria, so the repair is gratis. I was quoted three months, but I can update when it actually comes back.

 

[peonies13]

Question! I found a vintage swift B35 today. The shop is holding it for me until I can come to see it in person. Quality isn't amazing from what I see (photos attached) but wondering how well swift can be revived in the spa?

Specific questions...
- Would the scratches (on the flap mainly) be able to buff out?
- Can spa remove those big circular exterior indentation marks?
- Can spa address the misshapen handles? It's almost "pointy" as if it was hung on a hook with heavy stuff inside.

 

[Etriers]

Question! I found a vintage swift B35 today. The shop is holding it for me until I can come to see it in person. Quality isn't amazing from what I see (photos attached) but wondering how well swift can be revived in the spa?

Specific questions...
- Would the scratches (on the flap mainly) be able to buff out?
- Can spa remove those big circular exterior indentation marks?
- Can spa address the misshapen handles? It's almost "pointy" as if it was hung on a hook with heavy stuff inside.

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The handles can be replaced. The overall appearance can probably be significantly improved, and the bag can be re-glazed. I think dents are pretty difficult, but it is possible with general refurbishing that they would not be as noticeable. These procedures together will be fairly expensive, especially replacing the handles. And it’s all at the discretion of the H artisan, which you would not know until it was sent to Paris. Not to discourage you at all, but just consider the price for spa in your offer price. Also, of course, be sure to have the bag authenticated.

 

[WhiteBus]

Question! I found a vintage swift B35 today. The shop is holding it for me until I can come to see it in person. Quality isn't amazing from what I see (photos attached) but wondering how well swift can be revived in the spa?

Specific questions...
- Would the scratches (on the flap mainly) be able to buff out?
- Can spa remove those big circular exterior indentation marks?
- Can spa address the misshapen handles? It's almost "pointy" as if it was hung on a hook with heavy stuff inside.

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It is amazing what some spa conditioning can do, but I doubt it would fix any of your concerns. There would be a general cosmetic improvement.
Blemishes can be reduced by buffing on really smooth leathers, but swift has some natural texture that you would nit want smoothed away.
The fibres of the leather would have been compressed by whatever caused the rings, so they would be difficult to lift. Whereas it's amazing how a surface scratch can be reversed.
Assuming that white line on the handle is not a crack, over time it might reshape, you could improve it by hanging it over something with a larger diameter curve.

It depends on what is going to ultimately satisfy you, balanced against the asking price + 1500? if you want spa and handle replacement.

 

[aiyamei]

My poor aunt passed away recently when only 63. Her husband, my uncle by marriage seemed in a hurry to get rid of her things, and pressed several of her coats and handbags into my hands as I was leaving after a visit. One of the bags is a Birkin .But in very bad condition. I have tried explaining to my uncle what it might be worth but he says he’s not interested and I should take it. Well I will!! However it’s in terrible condition. It’s actually missing a foot. Do you all think it’s too far gone?

 

[acrowcounted]

My poor aunt passed away recently when only 63. Her husband, my uncle by marriage seemed in a hurry to get rid of her things, and pressed several of her coats and handbags into my hands as I was leaving after a visit. One of the bags is a Birkin .But in very bad condition. I have tried explaining to my uncle what it might be worth but he says he’s not interested and I should take it. Well I will!! However it’s in terrible condition. It’s actually missing a foot. Do you all think it’s too far gone?View attachment 5286393View attachment 5286394

Sorry for your loss. Unfortunately I don’t believe this is actually Hermes.

 

[aiyamei]

Sorry for your loss. Unfortunately I don’t believe this is actually Hermes.

Ah ok . I thought my aunt would have avoided a fake bag!!

 

[acrowcounted]

She may not have know, or I could be wrong. If it’s worth $100 to you, you could have it professionally authenticated (bababebi is highly recommended). Good luck.

 

[aiyamei]

I’ve heard amazing things about bababebi! Fortunately however I live in Paris, so I guess I’ll take it across town to the Hermes store and propose it for spa treatment? I’ve heard they’ll destroy it for me if it’s a fake . At least then I’ll know …

 

[aiyamei]

Although I guess if everyone here can see from a couple photos that it’s a fake, I should save myself the humiliation! My uncle’s lack of concern maybe should have told me something. But they hadn’t been married long and I thought her things mostly pre-dated the marriage, so I didn’t immediately spot a red flag.

 

[WhiteBus]

Don't worry about whether it is genuine or not.
As you live in Paris and you have a good explanation of how you came by it, there is no reason why you should have any embarrassment if it is not genuine. There is plenty of work to do, so an estimate for spa is not a cheap way of gettng an authentication.
If the missing foot was screwed, I would have concerns

 

[peonies13]

Sorry for your loss. Unfortunately I don’t believe this is actually Hermes.

I'm sorry for your loss @aiyamei! I'm curious what so obviously tips others off that this might not be authentic? Just trying to learn

 

[cravin]

I'm sorry for your loss @aiyamei! I'm curious what so obviously tips others off that this might not be authentic? Just trying to learn

We don’t discuss details here about authenticity. These couple photos make it pretty obvious though. Sorry for your loss @aiyamei.

 

[peonies13]

We don’t discuss details here about authenticity. These couple photos make it pretty obvious though. Sorry for your loss @aiyamei.

I'm just a handbag lover, and not new to the H world, interested in always learning more beyond what's posted online (most of which I've read over the years). No idea why this is a taboo subject. Someone else brought it up so I figured I'd ask, surprised to be shut down about what seems a reasonable question?

 

[elliesaurus]

I'm just a handbag lover, and not new to the H world, interested in always learning more beyond what's posted online (most of which I've read over the years). No idea why this is a taboo subject. Someone else brought it up so I figured I'd ask, surprised to be shut down about what seems a reasonable question?

You may have good intentions but people who produce fakes may also read through TPF. This prevents them from improving their fakes. This is not H-specific; I've also encountered this in other brand subgroups.