Hermes Repair/Refurbish policy - Official Spa Thread

[momasaurus]

Hi, Momasaurus, Unless H has recently changed policy, replacement HW must match the original because it must match the stamp.

This. They won’t change the hardware from the original specs.

I'm fairly certain I know the answer, but does this hold in the case of blind stamps as well?

We are not talking about the date/artisan stamp. The hardware of the bag matches the color of the foil Hermes / Paris / made in France stamp

I thought I may have misused that term. I meant the stamps, sans foil, for natural leathers (i.e. Barenia Fauve, natural Ardennes, etc.).

Totally understood now, but they still will not change the hardware color. If you have a Barenia bag that was made with Gold HW, the won’t change it to Palladium if you wanted it changed.

This. They won’t do it. They’d have to basically disassemble and rebuild the entire bag to replace all of the hardware items (feet, sangle holders, interior zipper) to the point where they’d probably prefer to just make a new bag from scratch. It’s basically the same as if I took a black PHW B25 in and asked them to keep the PHW but change the leather to etain

Thank you both! I thought as much, but I just couldn't help but wonder. The leather change analogy was perfect, ACC

Thanks for all this. I thought I had read about someone making this switch, but I could be insane!
The gold foil lettering is coming off anyway - so I thought it would be easy to also repaint that.
Anyway - this all makes sense. Thanks!

 

[cravin]

Thanks for all this. I thought I had read about someone making this switch, but I could be insane!
The gold foil lettering is coming off anyway - so I thought it would be easy to also repaint that.
Anyway - this all makes sense. Thanks!

Spa can re-stamp it for you.

 

[Tonimichelle]

Thank you!!! I am having it authenticated by Bababebi. From what I’ve seen here, it’s a great service. Crossing my fingers for the verdict. Although I am nervous as the hardware looks a bit different upon closer inspection. There are some dashes around the logo on the closure. Not sure if that’s normal.

Keeping my fingers crossed for you that the authentication came back ok, but just wanted to add that I think in a grained leather smoother handles are normal and not necessarily a sign of wear. I think it maybe has to do with the way the leather is stretched in some areas. Corners tend to look smoother too. A pic of my B30 in clemence just so you can compare. Please let us know about the Bababebi result though, yours looks such a lovely bag!

 

[luvHermes2]

Thought I did give everyone a quick update!

My brand new Kelly 25’s (epsom, sellier) handle was took loose and moves around a lot (front and back, and goes parallel to the ground ) and I took it back to Hermes it have it review. The store said it was a default and sent it off for repair. After two months, it came back from Hermes spa and they refused to repair it. Everyone at my store agreed that it should have been repaired but there’s not much we could do at this point. A little bit disappointed, but it is what it is.
P.S. my Hermes store is in Paris.

 

[chateau88]

Dear All,
I would like to ask your expertise or experience. There’s this vintage Kelly 28 year 1976 bag that I fell in love with. I wonder if Hermès can do a spa like fix the handle as per the photo. Can also help me confirm if it’s box leather? And also, does this old model doesn’t come with a strap and does Hermès can make one? Thank you in advance for your input.View attachment 5271038View attachment 5271039

Just an update, I received the quotation from Hermès of the works to be done of my vintage Kelly 32. Here’s the pricing for reference.

 

[WhiteBus]

Just an update, I received the quotation from Hermès of the works to be done of my vintage Kelly 32. Here’s the pricing for reference.View attachment 5310846

Thanks for sharing that.
It's really useful to see the cost breakdown.
The bag should be fabulous when you get it back

 

[chateau88]

Thanks for sharing that.
It's really useful to see the cost breakdown.
The bag should be fabulous when you get it back

Most welcome, I’m hesitating if I shall replace the handle since it cost a lot or I’ll just keep as it is, worst case I can just wrap it with twilly.

 

[Canadianinldn]

Hi everyone! I’ve just brought my first Hermes - 32 Kelly Sellier Box Calf bag. It was slightly on impulse as I was watching a live shopping event on Luxury Promise (fastest fingers get it) and was selling at 6200£ (I was saving for a Chanel for several years but the price increases have made me think about getting the ultimate luxury bag instead!). The high of getting the bag is now creeping away and I’m researching if this was indeed a good purchase
My concern is the strap handle that looks like it needs to be replaced. It also needs a strap which I didn’t know it did not have. This looks like it could be an extra 1500£ or more to fix.. hopefully Hermes Spa would take it as I don’t know about the bags service history. Now I find a couple similar ones on RealReal or ReBag that might have seemed a better deal? Luxury Promise does have a price match guarantee but I haven’t asked yet.

This is a lot of money for me and my first luxury bag purchase so appreciate any advice!

 

[chateau88]

Hi everyone! I’ve just brought my first Hermes - 32 Kelly Sellier Box Calf bag. It was slightly on impulse as I was watching a live shopping event on Luxury Promise (fastest fingers get it) and was selling at 6200£ (I was saving for a Chanel for several years but the price increases have made me think about getting the ultimate luxury bag instead!). The high of getting the bag is now creeping away and I’m researching if this was indeed a good purchase
My concern is the strap handle that looks like it needs to be replaced. It also needs a strap which I didn’t know it did not have. This looks like it could be an extra 1500£ or more to fix.. hopefully Hermes Spa would take it as I don’t know about the bags service history. Now I find a couple similar ones on RealReal or ReBag that might have seemed a better deal? Luxury Promise does have a price match guarantee but I haven’t asked yet.

This is a lot of money for me and my first luxury bag purchase so appreciate any advice!

Hi, our bag has almost the same condition, I sent mine to H spa and I recently got the quotation posted above incase you wanted to know the pricing.
In terms of the strap, as per my SA if they’ll change the handle you can ask to add the 2 sets of D-ring where you can put the strap (same as the newer Kellies) since older Ks has no strap. And they don’t recommend using a strap without the d-rings coz it will compromise the handle later on.

 

[Canadianinldn]

Hi, our bag has almost the same condition, I sent mine to H spa and I recently got the quotation posted above incase you wanted to know the pricing.
In terms of the strap, as per my SA if they’ll change the handle you can ask to add the 2 sets of D-ring where you can put the strap (same as the newer Kellies) since older Ks has no strap. And they don’t recommend using a strap without the d-rings coz it will compromise the handle later on.

Thank you! The quote is really helpful. I may just use it top handle for now until I really need it to go for a repair.

 

[ccbaggirl89]

Hi everyone! I’ve just brought my first Hermes - 32 Kelly Sellier Box Calf bag. It was slightly on impulse as I was watching a live shopping event on Luxury Promise (fastest fingers get it) and was selling at 6200£ (I was saving for a Chanel for several years but the price increases have made me think about getting the ultimate luxury bag instead!). The high of getting the bag is now creeping away and I’m researching if this was indeed a good purchase
My concern is the strap handle that looks like it needs to be replaced. It also needs a strap which I didn’t know it did not have. This looks like it could be an extra 1500£ or more to fix.. hopefully Hermes Spa would take it as I don’t know about the bags service history. Now I find a couple similar ones on RealReal or ReBag that might have seemed a better deal? Luxury Promise does have a price match guarantee but I haven’t asked yet.

This is a lot of money for me and my first luxury bag purchase so appreciate any advice!

I purchased a vintage bag that needed repairs, but it was still in useable condition right from the start of purchase. Is your bag useable as of right now? If so, I would recommend not having it sent away for repairs until you have a chance to actually use the bag first for many months and get accustomed to it. You have already expressed some concern/regret over the purchase and if you send it for repairs you will be investing even more money into a bag that perhaps you don't like the function of. I would suggest to use it as-is for now and see how it works for you. You may find that it doesn't need the repairs as soon as you thought, or that you can live with the issues it has without repairs at all. I *thought* my bag needed spa from Hermes right away and its already been 2 years and I have yet to take it in. It didn't need that immediate work after all. And btw, depending on the age of your bag it might be one that never came with a strap to begin with. The service history is an issue, too, with vintage bags, but the worst that can happen is a 'no' and you have to entertain other repair or sales options.

 

[luciechic]

Hello,

I live in France and bought in auction K28 retourne in courchevel leather. I left my bag at Hermes store in 31th of décembre. Just receive the quote last Friday. Share it with you. I asked for SPA treatment and shoulder strap of 95cm (because the classic one is too short). It will cost 275 EUR for SPA and 650 EUR for shoulder strap. I will have to wait 13 weeks. Hope it will help

 

[Canadianinldn]

I purchased a vintage bag that needed repairs, but it was still in useable condition right from the start of purchase. Is your bag useable as of right now? If so, I would recommend not having it sent away for repairs until you have a chance to actually use the bag first for many months and get accustomed to it. You have already expressed some concern/regret over the purchase and if you send it for repairs you will be investing even more money into a bag that perhaps you don't like the function of. I would suggest to use it as-is for now and see how it works for you. You may find that it doesn't need the repairs as soon as you thought, or that you can live with the issues it has without repairs at all. I *thought* my bag needed spa from Hermes right away and its already been 2 years and I have yet to take it in. It didn't need that immediate work after all. And btw, depending on the age of your bag it might be one that never came with a strap to begin with. The service history is an issue, too, with vintage bags, but the worst that can happen is a 'no' and you have to entertain other repair or sales options.

Thank you! I’ve decided after looking at pictures of Grace Kelly to keep the bag as is (without straps). Will use it in meantime and go to Spa only if I need to. Probably will go for a visit to get a quote and a twilly

 

[jyyanks]

Thank you! I’ve decided after looking at pictures of Grace Kelly to keep the bag as is (without straps). Will use it in meantime and go to Spa only if I need to. Probably will go for a visit to get a quote and a twilly

I got the handle on my Vintage Rouge H box calf replaced but it was cracked not just where it connected to the base but all throughout. It was expensive but worth it as they matched the color perfectly. I ended up buying a non H strap for $40 and that’s what I use. I would not replace it yet but eventually after you use it for awhile you can always replace it later.

 

[adoornik]

Anyone waiting on their bag from the spa currently? How long have you been waiting? I brought mine to the store on October 6. Finally received a quote on Jan 4 for "clean+makeup+finish" which I approved immediately. Initially, I was told it would be only a month for a quote and that I would have my bag back beginning of January. I'm getting impatient!