In the past, I always expected a 6 month wait. If it was less, hooray.
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In the past, I always expected a 6 month wait. If it was less, hooray.
Thank you, that’s helpful to know! This is my first experience with the spa. I knew it could take up to a year if they have to replace any parts. But I didn’t expect it to take so long for a basic clean/condition/touch up!
It really depends on whether your store has or is close to one that has an in-house artisan. Simple jobs go to them and don't need to go to Paris, which extends the time.
I see. I live in Dallas. They did mention that my bag would be sent to New York and then Paris if any of the parts needed to be replaced. I wonder why they initially estimated that I would have my bag back Jan 1. Would have helped to temper expectations knowing it would be longer!
I was told my current wait time is 4-5 months. I was told 10 days for a quote and it took 1 month+. It felt sooooo weird to leave my bags behind. I walked out feeling so bizarre about it.
Please help. Will Hermes spa be able to repair my bag? I was out to lunch and somehow got a stain on my bag. I tried to clean it off with a wet water cloth. And now some color came off. Please advise!! I am stressing out about it.
I am planning on sending the bag to spa.
I am planning on sending the bag to spa.
ok here's the thing.... ostrich can be restored really well.how ever because it seems to be of an oily nature they might correct this with a bit of *maquillage*, so maybe a bit of color on it.I personally prefer patina and small signs of wear like this to color on my bags, even by Hermes. that said a home solution that might work is with very very soft motions time and care use an eraser this might do the trick but only on the spot and very very lightly........ also ask DOCRIDE she is brilliant she can help for sure
you are fortunate that the spot looks like one of the quill follicles
over time it might well merge into the patina of the bag
DocRide gives the one metre advice - look at the bag from one metre away
Regardless, your first port of call should always be: take it back to Hermes as soon as possible and see what advice it can give you.
over time it might well merge into the patina of the bag
DocRide gives the one metre advice - look at the bag from one metre away
Regardless, your first port of call should always be: take it back to Hermes as soon as possible and see what advice it can give you.
@Chanelobsessed11 I know you were probably gutted when you noticed this, but honestly it's not that bad and (especially since it's on the back) will have no measurable effect on how stunning your bag looks on you when carrying it, the color is absolutely beautiful! Personally I'd just try to live with it and wait to spa it until the bag has lived with me at least a year or two...chasing perfection can quickly become expensive and frustrating (speaking from a perspective of someone who owns classic cars). Obviously it's all a personal decision on what to do at this point and taking it to the store for a spa visit won't hurt (and if you do, at least you'll learn if they can do anything or not). Leather is kind of a living material though, it changes and shows signs of use...one of it's most amazing features. Let the ugly phase happen, it'll be worth it (like growing out your hair and dealing with the awkward phase). And Ostrich patinas nicely, so I bet that spot will fade in over time and just become part of the background.
Hi guys! I bought a Calvi Duo a couple months ago around October and I’m beginning to notice that the flap inside for “coins”, the leather is beginning to “separate” or some weird wear on it… I would say it’s normal wear but it’s only been a few months of use really, didn’t expect it to happen this early? Any thoughts? I set up an appt too with my local boutique as well.
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Look what came back from the Paris spa today! They replaced all of the hardware and did a full strap replacement. The leather of the strap was as close as they could get so the color is a little different but I’m not complaining.
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I would also remind everyone that we're still living in the midst of a global pandemic, and between supply chain issues, staffing shortages, and the increased consumer demand (thank you, Internet shopping during lockdown), EVERYONE is feeling the pinch. People in the bicycle industry are waiting up to two years for parts for simple repairs, and good luck trying to find a complete bike from the higher end of the ranges. The dearth of bags on the Hermès.com sites should be an indication that craftspeople are probably stretched thin between keeping up with the demand for product, and repairs for spa bags.
Yup, bikes, cars, food ingredients…supply chain and logistics are a mess right now.
My purse was sent in in late September and just got back this week.
My purse was sent in in late September and just got back this week.
Hi All,
I read through a few older threads and came upon the consensus that an alcohol-free babywipe to do a quick and gentle swipe over your Togo birkin would be fine. Then after I did just that, I made the mistake of looking further and read that this isn’t good for the bag, so dear tpfers please reassure me that I didn’t just do some kind of crazy irreparable invisible damage to my bag that will prompt Hermes spa to decline future spa treatments! I used one baby-wipe which had a bit of fragrance but is 100% alcohol and paraban free. I did a very light swipe in the front and back and bottom and sangles and handles. Then I used a soft jewelers cloth to rub gently. The bag looks fine and feels the same so please reassure me that one time will not ruin the bag! in the future I guess I will not do this.
I read through a few older threads and came upon the consensus that an alcohol-free babywipe to do a quick and gentle swipe over your Togo birkin would be fine. Then after I did just that, I made the mistake of looking further and read that this isn’t good for the bag, so dear tpfers please reassure me that I didn’t just do some kind of crazy irreparable invisible damage to my bag that will prompt Hermes spa to decline future spa treatments! I used one baby-wipe which had a bit of fragrance but is 100% alcohol and paraban free. I did a very light swipe in the front and back and bottom and sangles and handles. Then I used a soft jewelers cloth to rub gently. The bag looks fine and feels the same so please reassure me that one time will not ruin the bag! in the future I guess I will not do this.
99.999% your bag is fine, since it feels fine and looks fine.
Togo is pretty tough.
From what I know, the biggest issue with a gentle baby wipe would be stripping the polish/color since usually babies are not dyed and polished
Togo is pretty tough.
From what I know, the biggest issue with a gentle baby wipe would be stripping the polish/color since usually babies are not dyed and polished