Hermes Repair/Refurbish policy - Official Spa Thread

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Hi All,

I read through a few older threads and came upon the consensus that an alcohol-free babywipe to do a quick and gentle swipe over your Togo birkin would be fine. Then after I did just that, I made the mistake of looking further and read that this isn’t good for the bag, so dear tpfers please reassure me that I didn’t just do some kind of crazy irreparable invisible damage to my bag that will prompt Hermes spa to decline future spa treatments! I used one baby-wipe which had a bit of fragrance but is 100% alcohol and paraban free. I did a very light swipe in the front and back and bottom and sangles and handles. Then I used a soft jewelers cloth to rub gently. The bag looks fine and feels the same so please reassure me that one time will not ruin the bag! in the future I guess I will not do this.
I have done this before I knew and my bags have all been fine. I currently use the Lexol leather cleaning wipes when needed and they have been great. I am sure that your bag is fine!
 
Leather is surprisingly durable. I'm stunned at how much abuse it will take and still bounce back to it's former glory. When at a horse show and having forgotten my tack cleaning supplies, I've used a baby wipe to remove the sweat and spittle from my Hermès saddle or bridle before stowing the tack for the journey home. Once home, I've cleaned it properly with glycerine saddle soap and water, and then followed up with a leather conditioner. No harm, no foul.

You'll be fine. But in the future, stick to a wipe specifically made to care for leather. And consult @docride's threads for more in-depth care advice. :flowers:
 
99.999% your bag is fine, since it feels fine and looks fine.
Togo is pretty tough.
From what I know, the biggest issue with a gentle baby wipe would be stripping the polish/color since usually babies are not dyed and polished ;)
I didn’t see any dye come off on the wipe otherwise I would’ve freaked but I also didn’t really see any dirt removed either ‍♀️ thank you for your reassurance and I won’t risk it again in the future!
 
Leather is surprisingly durable. I'm stunned at how much abuse it will take and still bounce back to it's former glory. When at a horse show and having forgotten my tack cleaning supplies, I've used a baby wipe to remove the sweat and spittle from my Hermès saddle or bridle before stowing the tack for the journey home. Once home, I've cleaned it properly with glycerine saddle soap and water, and then followed up with a leather conditioner. No harm, no foul.

You'll be fine. But in the future, stick to a wipe specifically made to care for leather. And consult @docride's threads for more in-depth care advice. :flowers:
Good advice thank you!!
 
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On a side note- anyone have experience having sangles replaced? I noticed on my bag they have stretched by a lot. I know hardware and handles can be replaced but sangles themselves?
 
On a side note- anyone have experience having sangles replaced? I noticed on my bag they have stretched by a lot. I know hardware and handles can be replaced but sangles themselves?
I'm sure this'll get moved to the spa thread or something, but yes, sangles can be replaced. I don't know what it costs but less than handles, which I have seen quoted from USD $1200 to USD $2500 (and since the $2500 was quoted to me several years ago, could be more).
 
i monogram everything i own that i love! from bedding (obnoxious, i know) to lipstick cases to practically all of my Hermes (and non-H) handbags and /or their straps. i even have an engraved monogram on the back of a watch. i feel it adds a luxurious personal touch. so here is what i know so far about Hermes; they have apparently decided to expand their monogramming options to new fonts and there are new rules about placement, etc. For example, no more monogramming sangles. The part that does the pressing has not yet arrived to the states from Paris, and they do not know when it will arrive. This means that monogramming possibilities are very limited right now but here is what doesn't quite make sense to me- birkins and kellys can currently only be monogrammed on their corresponding clochette only, at least until that part arrives (no one knows when it will), but if you want other bags or items in general monogrammed, they can do that (placement also limited). The leathers are all the same across the board, so why are certain items (ie quota bags) more limited for monogramming than others? it's not exactly like the leather is thicker, is it? I am confused. Anyone have more intel about their new monogramming policy?
 
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i monogram everything i own that i love! from bedding (obnoxious, i know) to lipstick cases to practically all of my Hermes (and non-H) handbags and /or their straps. i even have an engraved monogram on the back of a watch. i feel it adds a luxurious personal touch. so here is what i know so far about Hermes; they have apparently decided to expand their monogramming options to new fonts and there are new rules about placement, etc. For example, no more monogramming sangles. The part that does the pressing has not yet arrived to the states from Paris, and they do not know when it will arrive. This means that monogramming possibilities are very limited right now but here is what doesn't quite make sense to me- birkins and kellys can currently only be monogrammed on their corresponding clochette only, at least until that part arrives (no one knows when it will), but if you want other bags or items in general monogrammed, they can do that (placement also limited). The leathers are all the same across the board, so why are certain items (ie quota bags) more limited for monogramming than others? it's not exactly like the leather is thicker, is it? I am confused. Anyone have more intel about their new monogramming policy?
The only thing I can add is that DH monogrammed an HAC at Madison very recently, above the turnlock, so that part is there.
 
The only thing I can add is that DH monogrammed an HAC at Madison very recently, above the turnlock, so that part is there.
The only thing I can add is that DH monogrammed an HAC at Madison very recently, above the turnlock, so that part is there.
thats the part I wanted done and at that store and they told me the part isn’t there and wouldn’t give me a time it would be but before he asked me he asked what bag it was! What the heck is going on?
 
birkins and kellys can currently only be monogrammed on their corresponding clochette only,

I am in Europe and I am only allowed to monogram my K32 on the clochette! Nothing on the body is allowed although it used to be the standard (eg besides the H hot stamp above the turnlock). I thought it was weird.

I am waiting for my bag. Been close to a month :biggrin:
 
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The only thing I can add is that DH monogrammed an HAC at Madison very recently, above the turnlock, so that part is there.
Never mind just spoke with them and they confirmed that they are extremely limited with placement right now and which bag is on which list for embossing with foil. But the clochette still stands for the birkin
 
I am in Europe and I am only allowed to monogram my K32 on the clochette! Nothing on the body is allowed although it used to be the standard (eg besides the H hot stamp above the turnlock. I thought it was weird.

I am waiting for my bag. Been close to a month :biggrin:
i loooove the way the monogram looks peeking out from under the little square on the flap. I have this on all my bags. sorry to hear its not an option at the moment.
 
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Hi all, hoping for advice please! I noticed the other day that the resin on the interior seam of my Birkin has started to split apart quite badly. I only looked because I read the thread on returning a Kelly to Designer Exchange Spain on here!
Now the stitching is all good and strong (I know the sangles need resin replacement too at some point, but I was holding off as all UK repairs currently go to Paris). I’m aware that h don’t normally work on the interior of bags and I have emailed the closest Aftersales lady to ask (but I’m still waiting for a reply). In the meantime has anyone had any experience of this? I don’t think it will effect the structure of the bag as stitches are good, but is this something that anyone has had done or know if Hermes will do? Also if it’s just cosmetic as I love my bag even if she is a bit scruffy.. but I don’t want to damage her if this is something that needs sorting ASAP.

C4B51040-E7DF-40BB-BBA6-DC448CB8DB5D.jpeg
 
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