Julide said:It must only be for new clients...if not I will no longer be able to purchase from H.
That was my understanding too--that the policy is only for new clients. Let's hope so!
Hermes Phone Orders
- Thread starter palmbeachpink
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That was my understanding too--that the policy is only for new clients. Let's hope so!
It must only be for new clients...if not I will no longer be able to purchase from H.
no trouble ordering by phone for me....just did it yesterday (since we discovered we are on BIN island and NOT BAN island
...but i am a five year client of my H boutique....but i live 2k miles away from this store and nearest H to me is in Los Angeles or Las Vegas....I visit my regular boutique at least 1x yr in person when i visit my sister and take the time to send thank you notes and little gifts of appreciation to the store staff....i think this must only apply to new clients....i think like anything else if you take the time to establish a relationship, that goes a long way....I stick to ONE SA/one boutiqe and they jump through hoops to help me and i repay it by always buying what i ask them to hunt down and then saying thank you 
no trouble ordering by phone for me....just did it yesterday (since we discovered we are on BIN island and NOT BAN island
Thank you Trish!!
I have been a client of my store for the last five years too!! My store is (I just checked online!!
) 4k miles away
A long plane ride!I do send thank you notes too! And I think I have a good relationship, after reading that post I was ready to cry, to think I could not call to order something!
And I will see you soon on BIN/BAN island, just waiting for the packages to arrive!!
BTW I bought new trainers, and ready to workout!!:salute:
I ordered from a NYC store today via phone, no issues whatsoever... must be for new people only.
Thank you Trish!!
i know, my rowboat can't leave till fedex delivery from h.com gets here tomorrow yeah, got new reebok zigs as well for all the jpg weight lifting and cardio we'll be doing.... i'm sure H boutiques have to be VERy careful for credit card theft/fraud is so damn rampant and they msut stay above reproach as far as Id theft or credit card fraud is concerned...that would be BAD for business 
It must only be for new clients...if not I will no longer be able to purchase from H.
I just spoke to my SA in NYC Wall St. The policy only applies to leather pieces.
That's still horrific!
SCP SA just called me and said that the policy applies to EVERYTHING. I told him to go on TPF to see the emerging revolt. Are they nuts??
That's just crazy!
I mean, what's the point of such a policy? If there is merchandise to sell, why not sell it? Is this their way of preventing all the shelves from being bare?
I purchased three bags by phone/email last year from my SA. (And btw, they were all "older" stock--L, M stamps for instance--that were probably sitting around for a while.)
That's just stupid. Between this and their ridiculous price increases,im getting so turned off...
That's just crazy!
I mean, what's the point of such a policy? If there is merchandise to sell, why not sell it? Is this their way of preventing all the shelves from being bare?
Must be.
I can envision the meetings in my head "if a customer can't be bothered to go in person to a store, we don't want them"
I'm exaggerating here but it must be to keep inventory in stores.